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Thank you for the information. We checked several times our email, including spam/junk, but never saw email with those activation codes. We will pursue the avenues you mentioned to see if we can get resolution.

Other products

32 answers, most recent on 5/30/2026

RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE

This is why it's so confusing. I see that Magix attempted a withdraw to my debit card. Nothing at all about Boris. In my searches I saw the name Boris, but had no idea what it was. I guess I need to purse that. Thanks for the info.

Movie Studio

16 answers, most recent on 4/26/2026

RE: GL Transitions ?

Well, I asked about the GL's because I saw few new ones that came on the VP forum and wondered about VDLX/VPX. and Pixelan.... I know them since XP's movie maker 2.1, I might have their free files for it.📼

Off topic

8 answers, most recent on 5/12/2026

RE: Software Specifications

@johnebaker when I posted my screenshot, that was what I saw. Now, going back to the website, I see what you are seeing too. Oh well.... if you click on @PATIENT-X link, you will see the 3 dots. But going to the main Magix site, nope, they aren't

SOUND FORGE

15 answers, most recent on 5/8/2026

RE: Unable to Activate SF18 Pro after a reformat of my computer

@px41 I had the same problem. Magix closed my tickets automatically over a period of three months until I got lucky and @Tom_SP (which sometimes writes here in the forum) saw my complaint and responded and forwarded my ticket to a human support

Movie Studio

5 answers, most recent on 7/9/2025

RE: Magix Support or Lack Thereof

While it would not surprise me that AI will be the future for tech support, I am curious as to where you, @SP. saw this information?

Music Maker

7 answers, most recent on 10/20/2025

RE: [Solved] MMM 2014 fresh reinstall from website

Long story short, the installer was the problem, I finally got shot of trying to find a way to use the Win7 version of 2014, so I went forward to the next one - 2021 and it wouldn't accept activation/registration info - Then, the next day after

SOUND FORGE

3 answers, most recent on 8/7/2025

RE: Sonic foundry WAS cool?

Thanks for posting the the above link @SP. I just saw the comment in a seemingly unrelated topic (Blu-Ray) over on the VCS forum a few minutes ago and made note of it.

Movie Studio

3 answers, most recent on 9/5/2025

RE: [Solved] HEVC causing Magix to crash when exporting - ucrtbase.dll error

@BrenyC Hi . . . . 'UCRTBASE.DLL error' . . . . This could be a display driver issue, last time we saw this issue it was with an Intel integrated GPU, are the graphics drivers for the Intel UHD 770, and, if you have a discrete graphics card, eg

Rescue Your Videotapes!

4 answers, most recent on 4/6/2025

RE: [Solved] Activating MPEG2?

Thank you for your fast answear. Before i saw them, i found this respons on a another question. * Shut down the software and restart it as an administrator .(right mouse button on the software icon, then select "Run as administrator") Try the

Movie Studio

8 answers, most recent on 7/29/2025

RE: [Solved] Text to Speech conversion

Hi, I found it.... More or less by accident I saw that on the VDL 26 invoice there was a €0,00 entry for a HUB voucher. That made me look through all the other paperwork and I found on the order confirmation another page with a code for the HUB. I

Movie Studio

15 answers, most recent on 10/7/2024

[Solved] MEP 16 Pro Plus - Compatibility With Discounted Package 'AI Plug In's

Hi Gang Hope everyone are doing fine. Haven't been here for a while. Wondered if the Discounted AI Promo Package I saw is compatible with MEP16? Thank You - Carpenter's Mate

Photostory

2 answers, most recent on 12/25/2024

RE: How to get Photostory to use my updated images?

Thanks alot John, never saw the exchange icon,kept dragging the updated one in & delete old one.

Movie Studio

12 answers, most recent on 11/15/2025

RE: Speech to text

No, none of that. Do I have to buy extra credits or something? I saw an article suggesting this is what happens if you have no credits, but I've not seen anything about that in the instructions. This is the video, just two elderly friends

Movie Studio

8 answers, most recent on 7/15/2025

Movie Studio --> TO --> Video Delux

Saw advertising clips for Video Delux 2026 Plus. Yeah ! Basic Question: Will it open my old project(s) from Movie Studio 2025 ? I mean like... Open that project, and I have a familiar interface waiting on me.

Movie Studio

16 answers, most recent on 2/25/2026

RE: Can't get Red Text

@KJS-LES Am I supposed to get an email when a reply is posted? I saw the reply because I had left the web page open. Yes, if you ticked the box on the page where you created your original post, saying that you want to follow this post. See

Video Pro X

9 answers, most recent on 2/28/2025

RE: bugs previously reported

Hi, now i saw in VPX header - feedback. It has 4 bug fixes, 1 crash fix and 4 enhancements but no fix for the bug related to project folder and clip property.

ACID

16 answers, most recent on 4/27/2026

RE: ntdll.dll - ACID doesn’t start

@vdl-user-v19 what might help would be installing the latest V14 of Visual C++: https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170#latest-supported-redistributable-version (X86 & X64) After 8 months of being

ACID

7 answers, most recent on 6/29/2024

[Solved] ACID Music Studio 10.0.108 32 bit vs. ACID Music Studio 11 - opinions?

Hello-I have been using ACID Music Studio 10.0.108 32bit (NOT PRO) since I purchased it from Sony. I've used it on Win7Pro, Win10Pro 64 and now Win11Pro 64 -- for Win10 & 11 I run it in Compatibility Mode for Win7. I do voice overs and audio for

Music Maker

11 answers, most recent on 11/21/2024

RE: Mouse zoom not working - and pdf download

Its on by default in Windows. I turned it off when I setup windows. When I saw it, I thought, dont tell me this is why... And it was.