• ACID

  2 answers, most recent on 8/31/2025

  RE: Magix Independence Pro Suite Activation Error Code: -1
  @Flavius_Guy Hi Error code -1   means the program cannot connect to Internet for registration, or if you had a previous installation of Independence, it is registered with a different email address that does not match the current email address. John
• SOUND FORGE

  6 answers, most recent on 3/14/2026

  RE: Missing dll file
  @Ninian Hi Check that you have the Microsoft Visual C++ 2015 Redistributable installed and it is up to date. To repair the C++ installation, see this article on fixing the issue, you must download and install both the x86 and x64 versions. HTH John
• Movie Studio

  48 answers, most recent on 9/29/2025

  RE: Weird issue with using Smart Copy/Smart Render in MEP 2019 Premium
  @AAProds @johnebaker Well, as you can see in this screenshot, it states that Export with smart copy was completed with errors. What the hell is that supposed to mean exactly?
• SOUND FORGE

  15 answers, most recent on 5/8/2026

  [Solved] Unable to Activate SF18 Pro after a reformat of my computer
  The Activations appears with an Error Code: -24 stating that the Serial Number has already been registered to another email address. I am using the initial email address as contained on my order from Magix along with the Serial Number contained in
• Photostory

  No answers, created on 9/25/2024

  Error in module vcruntime140.dll access_vialation
  I get this error when starting Photostory: I have tried to reinstall Photostory, Visual C++ /Microsoft Visual C++ 2015 Redistributable Update 3 RC, but still get this error....how to fix?
• SOUND FORGE

  8 answers, most recent on 7/1/2025

  RE: Error while writing noise sample file! - Audio Cleaning Lab 4
  @jamesglynn As mentioned above, you need to install the 32 Bit version. Besides that, the 64 Bit version still works. It just has this annoying error message. I tested it myself some time ago. You can usually click it away.
• Music Maker

  No answers, created on 1/13/2026

  VST plugin missing file "com.files.base/config/automation_1_1_0.lua"
  After much longer than really should be required to fix something that shouldn't be shipped broken, I tracked the issue with one of my VSTs by finding its log: Vita Version 2.6.0.34 Windows 64 bit01:44:37:216 (error)      
• Movie Studio

  7 answers, most recent on 11/15/2023

  RE: [Solved] New purchase is crashing
  @Tom-Dussek This might help: https://www.magix.info/us/forum/upgraded-and-receive-msg-elements-ofx-error-cannot-solve--1297438/#ca1778531
• Movie Studio

  3 answers, most recent on 9/5/2025

  RE: HEVC causing Magix to crash when exporting - ucrtbase.dll error
  Hi John, once again you, along with others, have managed to get to the bottom of something for me regarding Magix! I do have Intel UHD 770 and Nvidia GeForce RTX 4070. I updated Nvidia as suggested and no change, I then went to Intel's site, got it
• Music Maker

  7 answers, most recent on 6/13/2024

  [Solved] I keep getting error message "audio engine inactive " from VST plugin.
  Hi, I use Magix Music Maker 24 Premium and have Superior Drummer 3 installed as VST plugin. It always worked fine, until I updated MM. Now there is no sound from the plugin and the message "audio engine inactive check your audio device" pops up in
• SOUND FORGE

  14 answers, most recent on 2/3/2025

  RE: LOUD STATIC NOISE
  @Dextryl-Ferrao you can also try this: https://superuser.com/questions/908762/regedit-cannot-delete-keyname-error-while-deleting-key
• Photostory

  4 answers, most recent on 2/6/2025

  RE: Magix requests graphics card update
  Same here. Exports to mp4 happily using my RTX 4090 but mixdown error appears when burning to Blueray in my case.
• ACID

  10 answers, most recent on 9/9/2024

  RE: acid music has stopped working
  This error appears when I open a project uploaded by someone on the Internet. When I run for 2 seconds this error appears But the program works fine without the project.
• SOUND FORGE

  7 answers, most recent on 3/12/2026

  RE: RX VST Plugin Issues
  Gave it a try and so far it doesn't seem to make a difference. ARA plugins show in the menu, but when I click on them, nothing opens and no errors or alerts. Edit: Activated the SF 18 trial and the same plugins work fine there. So, now I know it is
• Music Maker

  3 answers, most recent on 5/3/2025

  RE: Music Maker installer Error
  @YendiArturo-Rodriguez Ok, I think that's Windows Controlled Folder Access blocking the installation. Please check the article here: https://www.magix.info/us/support/article/how-to-fix-error-wix-dir-common--1351/
• Movie Studio

  27 answers, most recent on 8/1/2024

  [Solved] No Longer Able to Render Project
  No Longer Able to Render Project I have been using Magix Movie Studio for years without any issues...until now. I have the 2023 version and have had it for almost 2 years. When I go to render the movie to export....after about 30 seconds I get a box
• Samplitude

  14 answers, most recent on 10/14/2024

  RE: Vita corrupted. Samplitude won't allow re-download to reinstall
  @Former user What is the exact error message?  Are you taking about the error message that samples cannot be found after loading the instrument? This is caused by the copy protection. If the instrument isn't unlocked correctly it cannot load the
• Music Maker

  12 answers, most recent on 11/29/2024

  [Solved] Music Maker PREM2024 Crashes trying to load "Welcome To Music Maker"
  I was working on a song in music maker 2024 premium, when I went to the audio efx track, the program kept crashing. I decided to uninstall and reinstall magix music maker 2024 premium. However, upon reinstalling, EVERY TIME it launches, it will
• Movie Studio

  69 answers, most recent on 8/10/2025

  RE: Unable to import MKV files into Video deluxe 2026 Plus, Windows 10
  @me_again Hi Andy . . . . tried the mkv extension change to m4v . . . . Does not work on my 'clean' system, gives the same error as for the MKV file:- No streams found during init John EB
• Music Maker

  6 answers, most recent on 8/29/2023

  [Solved] Crash with and without error on project load
  Hello! I'm one of those many people who have issues. I've no clue what's up. Magix just freezes when loading certain projects, crash with error OR restarts on its own without error. While some projects load without issues. Could it be that a
• Movie Studio

  One answer, on 1/4/2025

  Magix PC
  How can i open my magix pc check tuning 2021. it says error code 14  
• Video Pro X

  14 answers, most recent on 10/21/2025

  RE: [Closed] Serial Number / Licenses
  @Jesse-Boyland2330 Hi Error code -24 means the serial number has already been registered to another email address. Are you using the same email address you used to purchase the software? John EBForum Moderator I changed my e mail address as it
• Rescue Your Videotapes!

  4 answers, most recent on 9/23/2025

  Video easy Video Saver 8
  I have windows 11 64 bit. Im trying to save some VHS videos from my panasonic video. im not getting any image nor sound.In device manage i can see error code 39ChatGPT is saying there's problem with some files. I've reinstalled the program like 3
• Music Maker

  7 answers, most recent on 10/20/2025

  RE: MMM 2014 fresh reinstall from website
  MMM 2021 is incredibly unstable - it shuts down when I try to use a carbon 49 keyboard. When I start a session I can use and hear the keyboard, then when I choose record midi on a track, the other music plays but keyboard goes silent, then shortly