• Photo & Graphic Designer

  6 answers, most recent on 10/21/2023

  [Solved] Email address for Magix support
  I purchased and installed Magix software. Since then I had a computer failure and installed Windows 11 and the Magix software. Windows 11 caused compatibility issues and I have had Windows 10 reinstalled and now I have exceeded the maximum number of
• Music Maker

  2 answers, most recent on 10/25/2021

  [Solved] I purchased Music Maker 2021 via Ashampoo and it does not work?
  I tried to play the demo and it does not work. The red line starts to move but stops after 1 second. If I press play again, it does the same for another second then stops? No sound is heard? I am using a 2 month old Dell tabletop computer with
• SOUND FORGE

  6 answers, most recent on 7/31/2021

  [Solved] Computer ID incorrect (error message)
  Sound Forge version 7.0b (301), Win 7, X64 - YUP, I'm a dinosaur.I lost the ability to save MP3's due to re-register error message. Each and every time I plug in the computer ID number into the Magix website, I'm told it's incorrect. After reading
• SOUND FORGE

  2 answers, most recent on 7/13/2021

  [Solved] Sony Movie Maker Serials Invalid
  Hi everyone, I purchased the Sony Movie Maker 9 quite some time ago. I have changed computers over that time and never had any problems by using the register product from another computer and the site would send me a serial number valid for the new
• Movie Studio

  3 answers, most recent on 6/27/2021

  RE: [Solved] NEWBLUE FILTERS 5 ULTIMATE effects do not "Activate", have watermark
  I was able to solve the problem, and I believe it was related to the NewBlue Application Manager. First I downloaded the Filters 5 Ultimate .exe file from NewBlue, then Uninstalled and Re-installed the program (just to be sure). But I think the real
• Movie Studio

  3 answers, most recent on 6/27/2021

  [Solved] NEWBLUE FILTERS 5 ULTIMATE effects do not "Activate", have watermark
  Hi MAGIX Support Community, Yesterday I purchased the MAGIX MOVIE EDIT PRO 2021 PREMIUM which included NEWBLUE FILTERS 5 ULTIMATE plugins.  The NewBlue software installed successfully, however none of the individual effects allow me to “Activate”,
• Music Maker

  10 answers, most recent on 6/4/2021

  RE: [Solved] software no longer working after update to 2021 premium
  @Andrea-Bode I have made a screenshot. Click on the plus button to increase the buffer number and size until the crackling and static stops. From the manual: Audio buffer:Here you can specify the buffer size that should be used for playback of the
• Movie Studio

  10 answers, most recent on 6/2/2021

  [Solved] Migrate to new computer
  Trying to move product purchased January this year [Movie Edit Pro 2021 Plus] to new computer. Entered serial number and email address and got message: "The serial number is invalid or may apply to another product..... Error code: -14"
• SOUND FORGE

  9 answers, most recent on 3/30/2021

  RE: [Solved] Cannot locate sound forge for recording purposes
  I cannot find the sound forge recording on my computer Do you mean, something that was previously recorded or there no signal (audio) to record, You need to be specific Read the 'Sticky' at the head for the main Sound Forge forum page (this would
• SOUND FORGE

  9 answers, most recent on 3/30/2021

  [Solved] Cannot locate sound forge for recording purposes
  HELP. I cannot find the sound forge recording on my computer. I've downloaded it several times. I desperately need this to function. I just purchased it for 3 months. Sound Forge Audio Studio 365. Is there a customer service number? I need to speak
• Music Maker

  9 answers, most recent on 1/14/2021

  [Solved] Instruments missing after upgrade?
  Hello there, MAGIX users. I'm here to ask a particular question, probably an issue that's happened to some of you.I had some issues with my old MAGIX Music Maker Premium 2020, Version 29.0.4.25, and so I decided on a fresh restart. Uninstalled it,
• Other products

  3 answers, most recent on 11/30/2020

  [Solved] Movie Studio Platinum 17 won't import a file, works in VEGAS Pro trial
  I have a bunch of mp4 files that I know I was able to import into my Vegas Movie Studio 17.0 Platinum Edition months ago before some updates on both my computer and I think to the program. I tried everything I could in terms of codecs to try to get
• ACID

  One answer, on 11/27/2020

  RE: [Solved] Product Registration
  I'm trying to install ACID Music Studio 9.0.40 on a new computer with Windows 10 and the installer is telling me the registration failed, so I tried registering with the serial number from "My Products" and it says "Serial number already used". So
• ACID

  One answer, on 11/27/2020

  [Solved] Product Registration
  I'm trying to install ACID Music Studio 9.0.40 on a new computer with Windows 10 and the installer is telling me the registration failed, so I tried registering with the serial number from "My Products" and it says "Serial number already used". So
• Rescue Your Videotapes!

  3 answers, most recent on 11/23/2020

  RE: [Solved] Installation CD unreadable.
  Thank you, Jeff. Apologies, but I was not aware I had posted my question twice! It was certainly not intentional. Unfortunately I cannot carry out your suggestion because my computer thinks it has a blank DVD in the drive so there is nothing there
• Other products

  9 answers, most recent on 11/9/2020

  [Solved] MAGIX PC CHECK TUNING 2021 instead of my BUNDLE OFFER
  This product was installed on my computer when I purchased Music Maker Premium via. the current offer through Magix.com I understood that I was purchasing Music Maker Premium in addition to other programs in this bundle, yet I only received the one
• Video Pro X

  2 answers, most recent on 10/2/2020

  RE: [Solved] Error code: -24, Humble Bundle
  Is your Windows 10 the newest version? Version 2004? One Idea is to try to login with your user account on Magix.com. In your account select "My Products" and then select your Video Pro X and deactivate the license on your computer. Then try to run
• Off topic

  6 answers, most recent on 8/29/2020

  [Solved] customer service
  does customer service exist...My computer crashed and I am rebuilding...I have a Serial Number for a product I purchased, it is not listed in my software list and when I try to register the serial number, I am refused, I have the original email with
• Other products

  15 answers, most recent on 6/5/2020

  RE: [Solved] Confirm my subscription and how to install Power suite on another PC
  @graham-w3197 Thank you for the additional information. You originally chose "PC Check and Tuning" as your Magix product but are now taking about "Simplitec Power Suite". I assume that is the correct product so have "moved" your post. Whichever
• Movie Studio

  10 answers, most recent on 1/26/2022

  RE: [Solved] New PC
  @Paul-Barrett8461 Try deactivating the installation on your old computer and then activating the new installation. There is a limit on the number of activations that Magix allows and, if you have previously reinstalled the software on your old
• Movie Studio

  23 answers, most recent on 3/24/2020

  RE: [Solved] Recommendations/Suggestions please for export of short video clips
  @Xenofex2 Hi George I should create a tutorial on how to create custom presets. I have the preset uploaded to Dropbox. Download it, and put it in the following
• Movie Studio

  13 answers, most recent on 1/17/2020

  RE: [Solved] igdrclneo64.dll error on installlation
  Well Ray thanks for your help, I removed the NVIDIA graphics card - had to because after I disabled the card I had no video output - after I removed it and went back to the onboard graphics Magix works fine now. I,m happy that it looks essentially
• Music Maker

  One answer, on 12/13/2019

  [Solved] Serial Number in use
  Bought a copy of Magix Music Maker 2020 for my buddy on my account, but it will not allow him to use the serial number. I looked in the application and it's not registered to my computer at all, but it's telling him the serial number is in use (he
• SOUND FORGE

  7 answers, most recent on 11/13/2019

  RE: [Solved] Color issues with process windows
  Ok I had a chance to do this today. I want to thank you folks for the help. Keep in mind, this computer doesn't have much on it intentionally and only SF Pro 12 has been installed and used on this, and the machine is not that old so no other