• Music Maker

  7 answers, most recent on 6/13/2024

  [Solved] I keep getting error message "audio engine inactive " from VST plugin.
  Hi, I use Magix Music Maker 24 Premium and have Superior Drummer 3 installed as VST plugin. It always worked fine, until I updated MM. Now there is no sound from the plugin and the message "audio engine inactive check your audio device" pops up in
• Movie Studio

  7 answers, most recent on 11/15/2023

  RE: [Solved] New purchase is crashing
  @Tom-Dussek This might help: https://www.magix.info/us/forum/upgraded-and-receive-msg-elements-ofx-error-cannot-solve--1297438/#ca1778531
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  @Ognian-Petrov Did you try to contact shop@​magix.ne​​​​​​t?
• Rescue Your Videotapes!

  35 answers, most recent on 7/16/2025

  [Solved] Geen geluid bij overdracht VHS-band
  Ik heb net Magix videosaver 2023 geïnstalleerd. Ik ben nog niet vertrouwd met dit pakket en ken dus zeker niet alle settings en afhankelijkheden.Dus hoop ik op steun vanuit dit forum. Ik heb nu voor een eerste maal het programma gebruikt om een
• Other products

  20 answers, most recent on 5/27/2026

  RE: Independence Pro 3.3
  It seemed to start when I updated Avid software and Eucon about a year ago. Avid was no help at all and blamed it on the VSTi. This would not be a problem if I could use MAGIX engine to run the VSTi. In fact the Independence Library and the Candy
• Off topic

  5 answers, most recent on 2/22/2026

  RE: please do not send me the every day messages of offers anymore! Thanks
  @Peter-Corstiaans Welcome to the Magix user to user forums, so not any contact for Magix staff and no-one who posts here can directly answer your question, sorry. However, which Magix product(s) do you own? With this information we may be able to
• Movie Studio

  No answers, created on 3/22/2026

  magix video delux 2026 TRIAL
  Dans l interface de magix je n ai plus la barre ou se trouve lecture , je peux plus lancer la lecture de mon montage. comment retrouver cette barre,merci , pour votre aide.
• SOUND FORGE

  14 answers, most recent on 2/3/2025

  RE: [Solved] LOUD STATIC NOISE
  @EHS This could be caused by the Magix Low Latency ASIO driver (a rebranded, older version of ASIO4ALL). If you want to uninstall Magix Low Latency you can press the Windows key + R on your computer keyboard, and type REGEDIT in the Open field: Then
• Movie Studio

  One answer, on 2/22/2026

  RE: [Closed] I need my serial number!
  @Yusuf-AlSanad Go to your Magix account https://www.magix.com/us/support/my-service-center/. Hopefully under My products you will find your MSP13 and its serial number. There were two releases of MSP13 - the original Sony Creative Software one and a
• SOUND FORGE

  8 answers, most recent on 4/8/2026

  Magix Sold Sound Forge!
  Hi! I've been using Sound Forge since v5.0 (Sonic Foundry). I've bought v15 & v17 from Magix. However, I've always complained about the fact that both versions are hi-DPI incompatible! (They look bad on 4K displays). Recently Boris FX bought
• Samplitude

  9 answers, most recent on 1/11/2025

  RE: [Solved] Can't get Samplitude to recognize my input
  @Jim-Roshelli MME is an ancient Windows sound driver. Were you using Magix Low Latency or ASIO4ALL? Don't you have a driver for your interface? Please check its manual or the website of the manufacturer. It's not really clear from reading your posts
• SOUND FORGE

  4 answers, most recent on 5/11/2026

  RE: License for iZotope Plugins
  @fbc.dunn Another user couldn't reinstall Sound Forge 18 because of a wrong e-mail address and also waited weeks without responses from Magix support. And then they asked Boris FX support who contacted Magix support for them and the problem was
• Movie Studio

  4 answers, most recent on 1/22/2026

  RE: Terrible website
  Could this issue with PayPal be related to this POST?
• Movie Studio

  4 answers, most recent on 4/30/2026

  RE: Premium Content
  @M-J-S Hi . . . . Where are the proDAD VitaScene V5 Pro effects suite . . . . If you have not installed Vitascene the download and serial number are available as shown below. Also see this topic. . . . . I have three separate emails addresses
• SOUND FORGE

  2 answers, most recent on 12/1/2023

  RE: [Solved] can't run without r/c admin
  @game-game It's a Windows 10 problem. A possible solution is here: https://www.magix.info/us/forum/program-will-not-open-unless-it-is-run-as-administrator--1207220/#ca1396227
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  @Steve-Jones3743 Hi . . . . As of 2025, OVHcloud has taken over as the hosting provider for Magix and Xara Online Services . . . . This is completely off topic and relates to the Web Hosting services that Magix and Xara provided for users of
• Music Maker

  One answer, on 1/28/2026

  RE: I had purchased the Magix Music Maker 2026 and never got the code
  @Jon-Jefferys  Since January 7th, 2026, there has been an issue affecting a small number of purchases made through our US shop when paying via PayPal. In these cases, the payment is successfully debited by PayPal, but the funds are not released to
• Rescue Your Videotapes!

  11 answers, most recent on 4/29/2026

  RE: Order send and paid, no response
  My order was placed 27th of March. MAGIX told me to wait to the end of April as delivery can take some time. Still I have not received my ordered goods. I asked for a delivery tracking code, but I never got one. MAGIX just refuses to provide me with
• SOUND FORGE

  5 answers, most recent on 10/25/2023

  RE: [Solved] Sound Forge pro 11 Crashes
  @roderick-horn I found another comment. There the crash was fixed by setting Sound Forge to 8 bit and 256 colors. Make a right click on the shortcut icon > Properties >
• Music Maker

  2 answers, most recent on 4/15/2024

  [Solved] Attempted udate of Magix Music Maker score edition and file was in use
  Hi, as per description. Need to know where MM downloads the update files to as I had to terminate a MM restart process as it was in use. Install required it to be terminated, which in turn terminated the update. Now no MM installed. Where is the
• Music Maker

  2 answers, most recent on 12/29/2024

  [Solved] Music Maker 2025 Premium+Loops Unlimited vs. Ultimate Vol.2????
  I am trying to decide on buying Music Maker 2025 Preminum+Loops Unlimited or Music Maker 2025 Ultimate Vol.2. On Magix website, Premiun+Loops Unlimited upgrade is $119 with regular price at $297. Ultimate Vol.2 upgrade is $69 with the regular price
• Other products

  4 answers, most recent on 2/19/2026

  RE: Serial number
  @Gondim Hi Please do not post Order numbers, Serial numbers or any other confidential information in the forum, this is a public forum, not Magix Support. If you do recall the old email address and password used to register the software, then you
• Music Maker

  22 answers, most recent on 3/20/2025

  RE: [Solved] New Install; Music Maker 2024 - Laggy and Crashes
  @johnebaker, @gjonny I reached out to Magix Support and we were able to satisfactily implement a workaround until the development team implements a permanent solution. Based on the feedback I recieved from Support, I realised that this issue has
• Music Maker

  12 answers, most recent on 11/29/2024

  [Solved] Music Maker PREM2024 Crashes trying to load "Welcome To Music Maker"
  I was working on a song in music maker 2024 premium, when I went to the audio efx track, the program kept crashing. I decided to uninstall and reinstall magix music maker 2024 premium. However, upon reinstalling, EVERY TIME it launches, it will