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@preacherallen Hi . . . . my error message does not say the Visual C++ is MISSING . . . . True however the error message does indicate that the issue is in the mentioned DLL module. This could indicate a mismatched or corrupted DLL issue which

Video Pro X

9 answers, most recent on 3/30/2022

Corrupted mvp file

Hi When I tried to save the project, the program crashed. After I ended task, I couldn't load the project anymore, only the outdated mvp_old_old file what the program created automatically. The error message: "The file format of {Path}\MyProject.mvp

Photostory

One answer, on 3/28/2022

RE: Program locks up

@Terry-Stevens Hi We need more information: Computer specification and program version, see this topic for what is required and please quote processor and graphics card make/model in full - I would suggest you put this information in your profile

Music Maker

20 answers, most recent on 4/18/2022

RE: ACCESS_VIOLATION

@Demi Hi Are you using an external audio device ? If so the application error is often caused with Music maker being set to use its own ASIO drivers instead of the external audio device manufacturers drivers. HTH John EBForum Moderator

Photostory

5 answers, most recent on 4/6/2022

RE: My Photostroy Pro keeps crashing and I can't fix it.

@kenm12 Hi We need more information: Computer specification and program version, see this topic for what is required and please quote processor and graphics card make/model in full - I would suggest you put this information in your profile signature

Movie Studio

179 answers, most recent on 4/16/2022

RE: Video Pro X12

@Former user I am using an AMD RX480 8GB (yeah... old...) and VPX12 sees it. @CubeAce, TP5 worked great. TP7 no. I won't use it. Too frustratingly slow..... Vegas, instant. Resolve, instant. VPX would see it, it would just error out saying the GPU

Samplitude

11 answers, most recent on 3/15/2022

RE: ASIO driver for Samplitude Pro x6

@emmrecs The error message said "For software instruments realtime monitoring you have to activate the following options: ASIO driver system; ASIO software monitoring or FX monitoring; input monitoring (REC M)." It was in trying to follow these

Samplitude

11 answers, most recent on 3/15/2022

ASIO driver for Samplitude Pro x6

I'm using Samplitude Pro x6 on a Windows 11 PC and am having trouble with system set-up. I use Realtek Audio, Driver version 6.0.9285.1, which appears to have an ASIO component. When I try to select Realtek ASIO under Driver System, I get an error

Movie Studio

3 answers, most recent on 3/13/2022

RE: could not able to install MOVIE EDIT PREMIUMS 2022

@Former user I assume you have the program installed OK and it crashed while you were working on a project. I'm not familiar with this one but have a look at

Movie Studio

11 answers, most recent on 3/18/2022

RE: Export 3D video stopped working. Out video no video just sound

Thanks for this. The device option tab has all 3 set to Radeon R9 M370X.I checked in WIndows device manager for the AMD R9 and the current driver on my system is 7/15/2015 ver 15.00.1060.0.Apple support has an article (

Movie Studio

One answer, on 3/11/2022

RE: Crash

@Hans-Henrik-Nielsen HI and welcome to the forum. . . . . Error in module "igdrcl64.dll" . . . . We need more information: Computer specification and program version, see this topic for what is required and please quote processor and graphics card

Music Maker

27 answers, most recent on 3/4/2022

RE: Problems with MIDI

I’m re-posting the same problem again with additional information.. I recently purchased 3 downloads of .mid and WAV files from a source in the UK that I've used before without any issues. The files download directly from the vendor's website as a

MAGIX

No answers, created on 2/28/2022

[Closed] Patches: Movie Edit Pro, Video Pro X and Photostory Deluxe 2022-02-28

Dear community, we keep on working hard on our softwares and have just released new patches for Movie Edit Pro 2022 / Movie Studio 2022, Video Pro X13 and Photostory Deluxe 2022! VPX 13 Patch (.2.150) / Vdlx 2022 Patch (2.130) / Photostory 2022

Other products

9 answers, most recent on 5/4/2023

RE: Cannot export videos to MP4 in Movie Studio 2022

@Kasam-Selimi Hi The error message 'Hardware acceleration has been disabled .....' usually occurs because the graphics card or integrated GPU does not meet the requirements of the program or an effect or plugin or the version of Windows installed

Movie Studio

24 answers, most recent on 3/10/2022

RE: MEP 2022 partially installed. TitlerPro7, illum not working

@joserobles1941, @CubeAce Hi José The only GPU requirement for NB Ttler Pro 7 is an OpenGL 2.1 capable graphics card/chipset, the UHD 630 exceeds this requirement supporting OpenGL 4. Are you using the latest Intel driver for the UHD 630? The latest

Movie Studio

26 answers, most recent on 2/25/2022

RE: Program Constantly Freezes. Can't Use to Edit.

@CHRISTOPHER-COURTER2554 Hi Christopher. Thank you for putting all that information into your signature. You are running the latest version and patch of Movie Edit Pro (MEP) You have plenty of ram and free C: drive space although ideally I would

Movie Studio

2 answers, most recent on 2/23/2022

RE: How to fix or avoid error 5

@k9vet Hi Error code -5 is a generic message and usually means that something on the timeline has upset the encoders, this could be a transition, effect, title, or an image,audio or video format change. Ensure the graphics card/chipset drivers are

Music Maker

8 answers, most recent on 3/2/2022

RE: My new music maker upgrade just freezes after installation

@teestaton Hi . . . . Yes I am. aw mann! What to do? . . . . I have upgraded to Windows 11 and Music Maker is running fine. As the program is freezing on launch there are several possible factors causing this, @SP. has already mentioned your

Movie Studio

One answer, on 2/3/2022

RE: Programme freezes when i import a video

@John-Proctor Hi MEP 2016 is not certified to run on Windows 11, however it may do so as it does run correctly on Windows 10. We need more information: Computer specification and program version, see this topic for what is required and please quote

MAGIX

No answers, created on 2/1/2022

[Closed] Patches: Movie Edit Pro, Video Pro X and Photostory Deluxe 2022-02-01

Dear community, we keep on working hard on our softwares have just released new patches for Movie Edit Pro 2022, Video Pro X13 and Photostory Deluxe 2022! VPX 13 Patch (.141) / Vdlx 2022 Patch (.119) / Photostory 2022 Patch (.105) 01.02.2022 include

Photo & Graphic Designer

3 answers, most recent on 1/30/2022

RE: Templates gone after fresh installation

@emmrecs Hey! As promised, i'm back. :-)I had a few days chatting with steam support. Unfortunately, no results. They say it's an issue with magix itself and they cannot help me. Hey Ark,thanks for the advice. I tried the listed steps with no

Movie Studio

6 answers, most recent on 1/24/2022

RE: [Closed] activation of third party plugings i received with my purchase?

This sounds like a separate issue and you might want to start a new thread for this one.I have never had this happen with any version of MEP (Up to 2022) - even after installing third party plugins. It always just worked. My PC is configured as per

Video Pro X

8 answers, most recent on 1/20/2022

RE: CreateDXGIFactory2.dll could not be located

@profilaxagm Hi This error may not be fixable given the computer processor has no integrated graphics chip, and GeForce 510Ti support for DirectX 11 depends on whether installing the latest driver, available here, for the GeForce 510 works. John

MAGIX

No answers, created on 1/19/2022

[Closed] Patches: Movie Edit Pro, Video Pro X and Photostory Deluxe 2022-01-19

Dear community, we keep on working hard on our softwares have just released new patches for Movie Edit Pro 2022, Video Pro X13 and Photostory Deluxe 2022! VPX 13 Patch (.138) / Vdlx 2022 Patch (.116) / Photostory 2022 Patch (.101) 19.01.2022 include