• ACID

  2 answers, most recent on 9/6/2024

  RE: Post virus help for using Acid Pro 7
  @matthew-j You can try to reset the program settings. Hold CTRL and SHIFT and double click on the program icon to start Acid. Keep holding CTRL and SHIFT until a small window appears that will ask you if you want to reset the settings. Windows also
• Video Pro X

  18 answers, most recent on 6/29/2025

  RE: Magix Capture - Standalone program
  @browj2 @CubeAce @Gid Apology for not get back to your comments. This weekend I had a chance to review my original post @browj2 I included some of my concerns in a recent ticket with Magix. Here are the main problems: Video is recorded at 24fps (I
• Photostory

  9 answers, most recent on 12/29/2023

  [Solved] Travel Maps version 5.0.0.500 crashes
  I've raised the following issue with Technical Support but am posting here in case anyone else is experiencing the same problem. Yesterday I opened Travel Maps to start a new animated map and was prompted to download the latest update (to version
• Movie Studio

  8 answers, most recent on 5/27/2024

  RE: MAGIX 3D Maker template fail to open
  @johnebaker Hi John. Typo error but once I noticed it I couldn't fix it. The same here with no problems with any of the 3D text but we both also have additional nvidia GPUs which however the program is set up still seems active and uses an amount of
• Movie Studio

  29 answers, most recent on 5/10/2025

  RE: MAGIX Movie Studio 2025 Suite will not open after installing
  @Kelly-Hill Hi We need more information What is the actual issue you are having with Movie Studio 2022? Please include any error message(s) in full. Are the Intel UHD 750 and RTX 3060 drivers up to date? The lastest versions are: - Intel
• Movie Studio

  3 answers, most recent on 3/31/2024

  RE: error during export
  @PeterB-Andersen Hi . . . . Code:Chek FrameForColorFormat() . . . . This error message should be accompanied by an error code probably either: 0x8007000E - which would suggest you have run out of free disk space, this could be the C: drive of the
• SOUND FORGE

  77 answers, most recent on 2/4/2026

  RE: SFPro continually crashes - versions 14-18
  So that I can continue with what I'm trying to do, I save that region (or try to, sometimes it take a few attempts before I can save it), I'll save the region as it's own file (sound1.wav). Then I'll go into that file and mix the two album "sides"
• Music Maker

  4 answers, most recent on 5/20/2023

  [Solved] Phoning home constantly fails
  When starting MusicMaker, it constantly fails to connect when phoning home. I have to start the program sometimes 5 or 6 times before it makes a connection. If the connection fails, the error isn't handled, apparently, at all and the dialog box just
• Audio Cleaning Lab

  3 answers, most recent on 4/23/2025

  Cleaning Lab 4 does not play audio files when "Play" button is clicked
  I've used Cleaning Lab 4 and previous versions for years without issue. I installed a new copy on my new computer and it seems to perform normally (loading audio files, etc.) up to a point, but will not play the file and the program seems to freeze
• Movie Studio

  3 answers, most recent on 10/21/2023

  [Solved] Downloaded file does not install on 2nd laptop
  Hi, when I try to run moviestudio2023platinum_dlm_geu7q2.exe I get the following error message: A blank screen with a black exclamation mark on a yellow triangle. I'm not sure what this could mean. Please help. I am trying to install MAGIX Movie
• Movie Studio

  5 answers, most recent on 9/28/2024

  [Solved] MEP keeps crashing
  Hi everyone :-) in the past year MEP keeps crashing, so i started working with another video programm, but i'd acctually like to keep working with MEP. Also i have lots of unfinished projects in MEP i'd like to finish. This is the MEP i have on my
• Movie Studio

  296 answers, most recent on 3/29/2025

  RE: [Closed] Feedback on Movie Studio 2023
  Kindly urgently assist. I using Movie Studio 2023 and now I am experiencing a lot problems during editing whereby the software just show some error code which requires me to restart the program every now and then, I am done with editing tried to
• Movie Studio

  84 answers, most recent on 8/5/2024

  RE: Linking "videos" or "projects" question
  @Eric-Elliott BTW, Put down the manual, learn by trial & error, a lot of this really is simple. what you have been told & shown in all your posts & comments is maybe only 15-20 things. & 5-10 of those things is all you need to edit
• Movie Studio

  10 answers, most recent on 1/29/2024

  RE: Movie Studio 2024 Platinum won't run - crashes and clears.
  Thank you both for that help, but this problem still occurs. I did update the graphics driver from the Intel link, and the driver version is now 31.0.101.5186. I do not know what version was there before, but the Intel program updated it to this
• Movie Studio

  35 answers, most recent on 11/12/2024

  RE: What Apple format: Apple ProRes or HEVC codecs can Movie Studio run?
  Hello all, Thanks for the list of what runs ProRes, at least I know not to even try, being a videographer w/ limited $$. I apologize for being very tech inadequate, after a while the verbiage just goes over my head, so I'm left to 'trial and error'
• SOUND FORGE

  One answer, on 5/18/2024

  Waves Plugins
  Hi, Long time Sound Forge (SF) user and just upgraded to what-I-believe is the latest version (17.0.2). My licensed Waves plugins now crash SF - not sure why, just need help please - I'm in a session and cannot get any of them to load. They ARE in
• ACID

  9 answers, most recent on 11/25/2024

  RE: Install Error -2147163964
  Thesis Question: Am I completely Cooked?   I'm having some issues with re-installing AP11, My error code is -2147163964I've so far done all of these:- Uninstall .NET framework and reinstall it- Uninstall C++ 2015 - 2022 Redistributable both x86 and
• SOUND FORGE

  11 answers, most recent on 5/10/2025

  RE: SF 18 Pro Trial Crashing
  @ItsMeTho Interesting. Usually there should be an error message that the sample rate couldn't be set instead of a crash. But good to know that you found the solution Thanks for all the helps. 😊 Ya. I think it's strange behavior in general because
• Movie Studio

  One answer, on 2/22/2026

  RE: M0vie Stadio 2026 Platinum
  @takashi-kawaguchi Google translate:   フォーラムへようこそ。 発生している問題の診断にあたり、以下の情報をご提供いただく必要があります。 Windows のバージョンやプログラムのバージョンなど、お使いのコンピュータシステムの仕様について、こちらのトピック https://www.magix.info/us/forum/please-do-the-following-before-posting-your-question--621831/
• Movie Studio

  61 answers, most recent on 7/25/2024

  RE: My MAGIX software will not cut a DVD to Disc
  @rickduley Hi In reverse order: . . . . X16 will not read MTS files . . . . If MEP and Video Easy reads them, then so can VPX 16. Do you get any error message when you try to import the mts file. If the video comes in blank/black then try changing
• Other products

  3 answers, most recent on 2/5/2023

  [Solved] PROBLEMS TO INSTALL VEGAS PRO 365 (Installation is not completing)
  It's been a pain for me to install Vegas Pro 365. Turns out I uninstalled it because of some unknown internal errors that I couldn't resolve. As soon as I tried to reinstall, the installation was slow and didn't seem to complete. I need the
• Music Maker

  15 answers, most recent on 4/7/2026

  installation failed
  upgraded Magix Music Maker 2024 Premium from version 32.1.0.18 to Magix Music Maker 2026 Premium version 34.0.0.6 and I have problems with the installation. As you can see in the pictures, everything is described. I am trying to install some of the
• Samplitude

  3 answers, most recent on 1/19/2024

  Samplitude Music Studio 2023 and 2020 Audio Engine error
  I have been using Magix Samplitude for many years and I have recently received the following error."The audio engine (shared mode) or audio endpoint device (exclusive mode) does not support the specified format."I can for some reason record audio
• Music Maker

  3 answers, most recent on 3/9/2024

  Music Maker 2024 Premium edition KEEPS CRASHING
  so my program, Music Maker 2024 Premium Edition (latest version) keeps crashing while recording, it gets very frustrating as it keeps doing this, and program shuts down by itself. I get the same error report everytime please see attached files, and