• Audio Cleaning Lab

  7 answers, most recent on 8/19/2019

  RE: [Solved] backup disc
  Hi there, I checked with our sales/logistics people, and can confirm that you'd be getting a professionally pressed CD. The back-up discs would be shipping from our main warehouse and sales office in Germany now, even if you're e.g. in the US. It
• Music Maker

  3 answers, most recent on 7/25/2019

  RE: [Solved] Why are the music channels in the interface so wide?
  @JKCPT Hi, There seems to be some kind of initialisation error in the new MusicMaker. Try pressing on the Tab key once to see if that resolves it. After that, you should be able to resize the tracks (height, not width) using the right-click on a
• Movie Studio

  3 answers, most recent on 5/13/2019

  [Solved] MEP 2016 Plus - 'Over Sized' Interface (Reverb-Echo)
  Hi Gang I'm missing something? Is there a way to choose a different 'Face' for Echo-Reverb? Or REDUCE the large interface? Seems I have to bring up 'Music Editor' in order to access 'saved' Reverb settings that were put on a particular sound effect
• Movie Studio

  14 answers, most recent on 2/23/2019

  [Solved] What is the maximum framerate to edit (slowdown)
  Hello, I have the latest GoPro hero 7 black edition which can shoot e.g. at 1980x1028 240fps. I tried to import this in Magix Deluxe 2015 but got a prompt it could only edit in 30fps. The project I worked in was 60fps because there was no option
• ACID

  15 answers, most recent on 2/12/2019

  [Solved] Update to Acid Pro Suite
  Is the Acid Pro Suite upgrade included if you already do Acid 365? If so, how come I have not received any update? It's actually been a while since I've gotten any updates at all...of any kind.
• Other products

  3 answers, most recent on 1/22/2019

  [Solved] Copyright issues Soundpools
  Hey MAGIX what's the low down on the copyright information at the bottom of soundpools??? It's kind of confusing to be honest.   Would you please clarify for myself and others using said sound pools, release a record,would i be in and
• Other products

  5 answers, most recent on 2/2/2019

  [Solved] HEVC file import
  I have FastCut Plus paid version. It suppose to support HEVC files from my GoPro Hero7 Black 4k 60 frame video, but when I load file like this only appear one window said ""please wait"" and then nothing it disappear and noting happens. Is there any
• ACID

  One answer, on 12/10/2018

  RE: [Solved] Multiple track recording in Acid pro 8 or 7
  You need a professional audio card or interface, depending what kind of computer you have (laptop or tower) I would recommend you make sure it is one with ASIO drivers. I use a RME Fireface UC. It has 8 analog & 10 digital ins & outs.
• Music Maker

  2 answers, most recent on 11/26/2018

  [Solved] MM 2019 Premium - Soundpools always available for download
  I upgraded to MM 2019 Premium this weekend. Every time I open Download Manager I see a various # of soundpools that need to be downloaded. I click Download All and let the process download and install. I close MM and reopen it and then open Download
• Video Pro X

  21 answers, most recent on 6/26/2020

  [Solved] Hardware Acceleration for HEVC encoding
  Hello everybody, I am currently trying to export a ~10 minutes long video (1920 x 1080 at 60fps) with HEVC, but it takes around 5 times as long (~50 minutes although I haven't let the whole process finish but only let it run for a few minutes) for
• ACID

  6 answers, most recent on 8/28/2018

  RE: [Solved] Acid 7 & Acid 8 Suggestions & Thoughts
  Hi @Alex_London, thank you for your ideas to make ACID Pro better. Some of the suggestions and concerns mentioned above by you and the other users have popped up a few times on the Beta forum and our development team have included them in the
• Movie Studio

  7 answers, most recent on 6/24/2021

  RE: [Solved] I'm having an issue with 'create a waveform'
  Hello again. I've just tried to convert my .MTS track in MP4 first. And then I've split the audio track from the MP4 video and tried to show the waveform...and it worked! So I guess there's either a problem with an audio track from an MTS video, or
• ACID

  2 answers, most recent on 7/20/2018

  [Solved] Can't render more than once per session
  Very annoying bug. When bouncing out a track, works fine regardless of the selected codec. When trying to bounce again in the same session (say a vocal free mix), the renderer gets stuck at 0%...to a point where the only way to get out is task
• Music Maker

  One answer, on 6/20/2018

  RE: [Solved] Can't open Magix Music Maker
  Hi there, You might want to get in touch with MAGIX support, if you haven't done so yet. This kind of problem calls for a more detailed technical analysis. In a nutshell: Most problems we have seen with this current generation of Music Maker not
• Music Maker

  9 answers, most recent on 6/26/2020

  [Solved] How do I timestretch/change tempo of a single track?
  Is it limited to specific versions of music maker? I can alter the speed of the tracks by changing the bpm, but I don't want to change the whole project, just a specific track or object. I think I'm just using the basic version. There's no tool for
• Web Designer

  4 answers, most recent on 2/2/2018

  [Solved] Download Manager instantly crashing, is there a direct download?
  I'm trying to download & install Web Designer 15 Premium using the download manager program, but it instantly crashes after authorizing UAC, I see a quick graphic come up that looks like a "loading" circle and then it disappears, and watching my
• SOUND FORGE

  6 answers, most recent on 1/10/2018

  RE: [Solved] Glowing Playhead in SF 11
  Some kind of 'crossfade' setting?? I can't duplicate it in SF-10 and I don't have SF-11 on this 'travel' PC. Maybe try resetting SF back to the original default settings. "Ctrl + Shift and launch the application", you may lose your display
• Music Maker

  9 answers, most recent on 5/26/2018

  RE: [Solved] Instruments Locked Items and Activation ?'s
  Ok, I submitted an official support ticket a few hours ago and have not heard back yet of course.... but......   I figured it out! It is indeed an activation issue in the store with since I have Samplitude Pro X3 now! The five "Locked" instruments I
• Video Pro X

  One answer, on 11/15/2017

  [Solved] The Menu bar in the application interface gone
  I am so sorry, but we lost the menu bar in the top of the application interface and ended up in some kind of fullscreen mode are there any shortcut to get back the ordinary interface ?
• Samplitude

  8 answers, most recent on 6/4/2018

  RE: [Solved] Music Maker Store Popup Won't go away!
  I uninstalled Magix entirely because of this pop-up sales spam, and the pop-ups keept coming anyway. Magix installs a second app just called "Connect," that you can find in your add/remove programs control panel. If you look, it should say it's made
• Movie Studio

  24 answers, most recent on 2/7/2017

  [Solved] Animated arrows, circles, squares, callouts: Does Magix have them?
  I'm considering buying Magix Movie Edit Pro as an alternative to Camtasia Studio, but I need the kind of animated arrows, checkmarks and circles etc that Camtasia has -- for highlighting certain parts of instructional videos.  Does Movie Edit Pro
• Movie Studio

  17 answers, most recent on 1/14/2017

  RE: [Solved] Movie Edit Pro 2015 displays annoying messages while inserting objects
  I'm sorry. I've been kind of rude to you and I was only stressed out by this problem, since I was supposed to release 2 videos on YouTube a few months ago, but this bug was preventing me from doing so. I'll be sure not to put this anger out on you
• Music Maker

  4 answers, most recent on 1/3/2017

  RE: [Solved] APOGEE jam for connecting an electric bass guitar
  Hi For musical work I only have experience of a Focusrite USB Audio Interface (an early model) used by a music teacher/musician friend of mine - IMHO they are the 'universal' device for audio to PC with good support. There are many other similar
• Movie Studio

  2 answers, most recent on 4/2/2008

  RE: [Solved] Preview image and text disappear when previewing in the Burn section!
  Thanks for adding the additional information regarding program version and so on.I played around with that and I think I see what you mean. Basically, what it is, is that when you set up a background video, everything before the loop part of the