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I am receiving the message: The wave shape device 'Line In' (high definition Audio) cannot be opened for recording. Reason: undefined external error. Have tried everything I know to fix this. Re-boot etc. plugging and unplugging pre amp into

Movie Studio

3 answers, most recent on 5/2/2018

RE: [Solved] Working Offline - and getting "error messages"

Since the advent of Windows 10, I do all my video work offline Therein, I suspect, lies the problem! I understand it is a feature of all recent versions of Magix programs that they need to periodically "phone home", perhaps to check that your

Photostory

4 answers, most recent on 1/1/2018

RE: [Solved] Magix Network Sync and Magix PhotoStory Deluxe update

Hi . . . . to stop the Magix Network Sync. What is that? Why is it running and where and what is it? . . . . It is located in the system tray bottom right of the Windows desktop provides WiFi transfer to from Camera MX (Android app for mobile

Other products

One answer, on 12/14/2017

RE: [Solved] will not register

Update I reset my password 2 times and it finally worked. Phone support actually hangs up on you after 60 seconds.

Off topic

8 answers, most recent on 7/4/2020

[Solved] Can't Log in to send email

I can log into this forum, I have tried more than several tries to send an email with a problem I'm having, only to have a message telling me my password is wrong. I tried changing my password several times, to no avail, (I have windows 10). I tried

Movie Studio

27 answers, most recent on 9/15/2017

RE: [Solved] Adding addition software content

Problem appears to be solved: After spending 30 minutes on the phone with Magix support, they finally admitted that they did experience some issues with their server, that may have caused incomplete software downloads. This caused people to not be

Audio Cleaning Lab

25 answers, most recent on 11/4/2025

[Solved] Open GL driver error

All of a sudden my Audio Cleaning Lab software will not run. I reinstalled it. I deleted it and reinstalled it. I even, stupidly, bought another copy, just to see if that would work. Now I'm out $34.95, plus my initial purchase price. No one from

Other products

3 answers, most recent on 2/10/2017

[Solved] SLPro won't run... can't authorize it.

Don't know if anyone can help with this. I started a Ticket#2016122617004356 for SpectraLayers Pro 3.0 because the software stopped working and won't authorize. The computer ID shows the last section of digits missing when I try to do it online. I

Movie Studio

6 answers, most recent on 1/22/2017

[Solved] Movie Settings help - what is the best way now to resolve

Am hoping for some advice on how best to correct what are obviously wrong movie settings so that I can export… I choose as a mpeg. (It should run for 4.30mins and will probably be seen just on computer screens to family.) This is an area I am

Movie Studio

19 answers, most recent on 1/17/2017

[Solved] Unable to open/move Movie Clip to Timeline

I have used MEP now for a number of years although mustadmit not very often since purchasing a new computer (Windows 10) last May. However in allthe time I have used various editions of MEP I have never had any problem withmoving a movie clip onto

Music Maker

8 answers, most recent on 11/13/2018

RE: [Solved] How do you Import songs from Music Maker Jam

Hi That depends on which version of Music maker jam you have on the mobile. You can import MMJam project files from a mobile (Android) phone as follows: MMJ Version 1 Save the project on the Android phone. From the start

Movie Studio

66 answers, most recent on 1/29/2025

RE: The output formats are messed up in Movie Studio 2024

@clement5 There is a porthole at 3:30 that can be used to sort out the aspect. As I said previously, I think it's 4:3 provided the image is stretched horizontally to fit a 4:3 frame. As discussed, it's actually only 1.33 to 1 due to the known AVI

Movie Studio

30 answers, most recent on 3/8/2024

RE: MMS 2022 Suite, Slideshow Maker

nice try John CB...😂 this is not my first time...I never needed 16 tracks...nowhere in manual says that to access all options you have to select 32 tracks !! 😐 I found another bugs in this "program" - although my phone -P30 - makes 4k 16:9 movie,

Movie Studio

15 answers, most recent on 5/14/2024

RE: frame rate

@CubeAce Hi, The only reason these files are used is to reduce storage space on a portable device that may well have a fixed amount of storage. It has nothing to do with obtaining a better quality image, that comes down to the camera, lens

Other products

4 answers, most recent on 4/8/2024

[Closed] MAGIX you F* A$$HOLES !!!

Customer support for Vegas PRO does not exist! More than month ago I sent ProRes video sample made in Adobe Media Encoder that Vegas PRO could not open which is mega failure for MAGIX because ProRes is worldwide video compression standard. They told

Movie Studio

47 answers, most recent on 6/12/2023

RE: extreme aliasing

@Emptyflight Hi Ron. I noticed that so far no-one has asked you about the settings you have within Movie Edit Pro? Could you post some screen shots of the program settings please? Also you initially said. I just tried to compile a video using raw

Movie Studio

34 answers, most recent on 8/11/2024

RE: Movie Studio - Why so finnicky? An unknown error has occurred

@johnebaker Hi When I change only the file extension to MOV the video clip imports into MMS with no issues with Quicktime Essentials is installed. Can anyone else confirm this please? This leads to the obvious question, has the file extension

Movie Studio

6 answers, most recent on 9/4/2023

HEVC Codec Problem?

I tried to import a cell phone video to edit and get the message that I needed the HEVC Codec. I purchased the HEVC codec and activated it. Now when I try to import the video, it opens but the video is green and pixelated. I was going to remove the

Movie Studio

45 answers, most recent on 11/29/2023

RE: Which version supports 4k video editing

@johnebaker @derek-brown John, As far as the project settings go, it makes no difference if the project is set to 4K UHD John, which is it, 4k or UHD? They are different, as I have explained above: 1.88:1 verses 1.78:1. If you try to export an

Movie Studio

70 answers, most recent on 9/19/2025

RE: Reasonably affordable graphics card for Magix Movie Edit Pro Plus

@CubeAce Thanks, I'll run the suggested programs from this thread. I've got a ton of USB ports, most of them Yellow and Blue, I never learned the colouring difference until now, thnx. None of my PC drives are USB, both are internal, C drive is 2TB

Photostory

7 answers, most recent on 2/26/2025

RE: Video does not import smoothly (+ sound)

@Peter-Werts Hi Thanks for the MediaInfo data and computer spec. From mediaInfo: Format : HEVCBit rate : 51.2 Mb/sWidth : 3 840

Movie Studio

22 answers, most recent on 7/3/2024

MP4 variable frame rate and a possible "Cure"

Greetings, For the past couple of days I've been stitching together some MP4 clips taken on a Sony phone in 2015 which was a few years old at the time. The quality is reasonably appalling and all are with variable frame rate, which MS2025 not

SOUND FORGE

38 answers, most recent on 10/8/2024

Sound Forge Minimal Video tools; what do I need next?

I have been using Sound Forge (v.13, then 15) to infrequently )once a year or two years) perform minimal video functions on MP4 music videos recorded on a phone, like audio enhancement, trimming file length, and saving video with audio as a reduced

Movie Studio

31 answers, most recent on 8/9/2024

RE: No Audio in preview after one hour of clip

@Richard-DeVito Hi. Variable frame rate files often exceed or run under the normal video file frame rates of 24, 25, 48 and 50 frames per second or their NTSC counterparts. Video editing programs are primarily aimed at videographers and export video