• Xara Designer Pro

  9 answers, most recent on 11/7/2025

  RE: Please i bought xara 3D maker 7 couldn't install after formating my PC
  @Ogbegbe-JohnsonU Just to reassure you; I have just changed my computer, now running Windows 11, and Xara 3D Maker 7 installed without any issue. Assuming you registered your original installation and so have a Magix account, go to
• Xara Designer Pro

  3 answers, most recent on 3/3/2025

  RE: [Closed] Where can I download XARA designer pro app
  Please can you help me have I got the correct login details for my account - I can access all of this but cannot see my invoice let me know that you this is the link I have https://www.magix.com/us/support/my-service-center/   My account is up for
• Movie Studio

  3 answers, most recent on 4/13/2025

  MPEG-2 codec loading
  First time trying to use/download mpeg-2 codec. Program says download not possible because registration already exists with another email. (I used @fimnet. fi for previous version of MovieMaker on my old computer) Now I installed 2022 version with
• Other products

  20 answers, most recent on 5/27/2026

  RE: Independence Pro 3.3
  @Astraios The version number in the splash screen might not be correct. It's the one at bottom of the Preferences Tab. If I'm correct then version 3.6 is only available if you have Samplitude. You can download it under the Help menu and then click
• Video Pro X

  12 answers, most recent on 11/16/2025

  RE: Mapper
  @stephen-logsdon Hi Thanks for the heads-up on the above link, it is corrupt. The English version of the corrupt link is here. I would suggest you back up all the documents that are stored in OneDrive before turning it off and if you uninstall
• Web Designer

  8 answers, most recent on 10/19/2024

  RE: Updater tagged as virus infected
  @Rene-D Hi Rene, You got the right advice from @emmrecs (Jeff). I also agree with @browj2 (John CB) advice to register on the Talk Graphics forum. Here, like on the Magix forum, you can ask questions and find answers about Xara products. I found an
• Web Designer

  8 answers, most recent on 10/19/2024

  RE: Updater tagged as virus infected
  @Rene-D As I suggested, your version is from Xara and so no longer supported by Magix, sorry. To contact Xara support have you seen this page? HTH JeffForum Moderator
• Movie Edit Now

  One answer, on 2/28/2026

  Activation of HVEC-Codec Feature
  Hi all, I had this activated on a previous computer. I've a video from an iphone that I want to edit. It's probably the first time doing it on a new PC. It says I need to activate the HVEC-Codec. I had the orginal order number and it had the
• Music Maker

  7 answers, most recent on 3/29/2026

  RE: Loops unlimited will not load
  It is really frustrating when we're paying for a subscription like Loops Unlimited and we are basically out of options to make our music. The worst part is the company rarely posts anything including real-time status updates on social media or on
• SOUND FORGE

  7 answers, most recent on 1/17/2025

  RE: How to correctly write subchunks for regions and marks programmatica
  Hi Jjohn,Thank you for your answer.This is the answer of support.  MAGIX Support<support@magix.net>   Jue 16/1/2025 09:57 Dear Customer, Free personalised support for Sound Forge Pro 16 is no longer available as it is older than 24 months.We
• Photostory

  19 answers, most recent on 6/14/2026

  RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput
  @bdesha Hi Without more information on your computer specification, try re-installing the latest v14 of Visual C++ Redistributable available from here. If you computer has an Intel or AMD processor install both the x86 and x64 versions. If that does
• Music Maker

  16 answers, most recent on 11/13/2024

  RE: Music Maker update 33.0.2.12
  @rival_inc Hello, Please do the following: Go to: https://www.magix.com/us/support/my-service-center/ (login required) Click on my products Search Music Maker 2025 premium Download the installation program from here HTHRob
• SOUND FORGE

  2 answers, most recent on 5/24/2024

  RE: Deactivating my old computer which I gave away
  @Bernie-Labarge You can deactivate the installation in your customer account at Magix.com. Login and look under My Products.
• Movie Studio

  5 answers, most recent on 7/4/2025

  RE: MXMPEG2 Error 0110: no media decoder found
  @Steve-Summerlin Steve, I think you've been gotcha'd by the "new" AV1 codec (the "MXMPEG2" in that message is a bit misleading). IIRC, MMS2023 unfortunately doesn't support AV1, but MMS 2024, 2025 and I assume VDL 2026 do support import and export
• Movie Studio

  3 answers, most recent on 8/22/2025

  RE: Movie Studio Platinum - how to download?
  @Simona-Krasulov Welcome to the Magix users forums. First, Movie Studio Platinum and Video Deluxe 2026 are totally different products. That is why your serial key for the former can never be used with the latter, sorry. You need to go to your Magix
• ACID

  6 answers, most recent on 9/25/2025

  Does Acid pro have a CHANCE!!.
  Does Acid pro have a CHANCE!!. Recently the owners of Acid Pro Magix sold off Samplitude, Sequoia and Music Studio. Here's the article.https://www.soundonsound.com/news/boris-fx-acquire-sequoia-samplitude-music-studio These three DAW's were really
• Video Pro X

  One answer, on 4/23/2024

  RE: [Closed] CANCELAMENTO DE ASSINATURA
  @Agnaldo-Ribeiro Entre em contato com o suporte de vendas em infoservice@magix.net   Contact sales support at infoservice@magix.net
• SOUND FORGE

  One answer, on 7/17/2024

  RE: Wrong program downloaded
  Download the installation manager for SF Audio Studio 17.0.2.109 here:https://dl03.magix.com/trial_soundforgeaudiostudio17_dlm_eh0pxa.exe?phash=sCBgiWKzUSkk1BGN It is the trial version but just enter your serial code after installing and register
• SOUND FORGE

  2 answers, most recent on 5/23/2024

  RE: Transferring software to new pc
  @Alvin-Barlow Maybe you entered something incorrectly? You can find the correct serial number in your customer account at Magix.com
• Movie Studio

  69 answers, most recent on 8/10/2025

  RE: Unable to import MKV files into Video deluxe 2026 Plus, Windows 10
  Hi @Gra_Ham, .....Magix error message says: "The file format of '... filename.mkv' cannot be read"..... First of all, I'm sorry that you cannot provide the requested MediaInfo file that @CubeAce (Ray) is asking for. The fact that VDL2026 cannot
• Movie Studio

  23 answers, most recent on 5/4/2024

  RE: Movie studio platinum 2022 has no timeline and content is missing
  The product is Sound Forge Pro 18. I note that https://www.magix.com/int/music/sound-forge/sound-forge-pro-suite/ states that Storyblock is part of this upgrade. How does this effect with the above. Are they different or the same terms with respect
• Samplitude

  2 answers, most recent on 10/12/2024

  RE: Samplitude 14 Manual
  @Antony-Meloy Welcome to the Magix user to user forums! Have you checked this page? There does not seem to be a manual there specifically for Samplitude 14, unfortunately, but perhaps one of the other version manuals might be helpful to
• Movie Studio

  One answer, on 3/7/2025

  RE: After downloading the movie studio 2025, I can not get it to run
  @Jan-Howell Welcome to the Magix users forums. Sorry to hear the app will not open for you but we really do need a lot more information from you if we are to have any hope of being able to help you! Please read the replies from @johnebaker in this
• Movie Studio

  One answer, on 2/2/2025

  RE: Movie Studio 2025 Suite from existing PC to a new PC
  @Terrence-Brewis Hi Login to your account using the Account icon top right of the magix.com website. Under My Products you will see your registered products with download link and serial number for you to install with on the new computer. Under Show