• Video Pro X

  10 answers, most recent on 12/5/2025

  RE: Video Pro X 11 Crashes Every 5 Minutes
  @MegaMooer vielleicht kann die LÖSUNG dieses Beitrages auch ihnen helfen. Es gibt bei Vegas Pro , Video ProX und Video DeLuxe Probleme mitMicrosoft Visual C++ v14
• Music Maker

  One answer, on 6/27/2025

  RE: 24 bit reading and writing problem?
  @howlin-wolvez Problem? In my opinion it's a deliberate restriction to 16 Bit because you'll need to get Samplitude Music Studio or Pro X for higher sample and bit rates.
• Movie Studio

  30 answers, most recent on 9/24/2025

  RE: No sound from combined files
  @Yoshinori-Tokuda Unfortunately the forum uploader converts your videos so those won't really represent your files. Could you please put one of your problem files onto Google Drive, Dropbox or similar and post the link here so we can analyse it.
• Photostory

  4 answers, most recent on 1/29/2025

  RE: Storyboard Problem in Photostory deluxe 2025
  Thank you for your response. My problem arose after a photostory that I was working on froze. After I ended the photostory "task" in task manager and reloaded the photostory, the photo images for that project could no longer be viewed in the
• Music Maker

  14 answers, most recent on 6/10/2024

  [Solved] Music Maker begins to lag, eventually crashing after opening store.
  I have tried everything I can from google and need help of anyone who has time. I bought 16 more Gb of Ram and I am still having the problem. If I open the store for any reason: To download a loop or VST or anything my program begins to lag
• Movie Studio

  12 answers, most recent on 9/21/2023

  [Solved] Playback Magix Studio 2023
  My system:Intel NUC i5 16 GB RAM, Windows 11 Pro, Magix Movie Studio Platinum 2023, TV Sony KDL 46EX-700. The problem is when I have done an .MP4 video to USB stick and trying playback on the TV, I get message "playback does not work". However
• Samplitude

  No answers, created on 4/16/2025

  UAD Apollo Twin usb driver issue
  I’m having a problem with a USB Apollo Twin with the driver not being recognized on this expensive device, however I have no problem with the UAD Volt driver being recognized. In other programs I’m asked for the Asio driver and the device name in
• Movie Studio

  10 answers, most recent on 12/2/2023

  [Solved] Magix Video deluxe plus 2021 keeps crashing as it fills up my RAM
  Hi everybody! Since a few days i have the following problem: I am editing a video with 7 video lanes. I know this is memory intensive but i have done more intensive projects before without a problem. Now i can only do like 5 cuts until the software
• ACID

  11 answers, most recent on 12/30/2025

  RE: [Closed] DLM manager fails to load on installation, so no built in plugins
  One more thing: I've now upgraded to Windows 11 Home 25h2, and that hasn't fixed the problem. When installing I run as administrator and disable antivirus, and I remove any registries and folders from previous installations before reinstalling. The
• Music Maker

  2 answers, most recent on 4/18/2026

  RE: YouTube uploads
  @NuT_CrAcKeR The following advice is just from my experience as a user. You can also ask support at infoservice@magix.net, but they are currently very slow when it comes to responding to user requests. If your music is made completely by yourself,
• Movie Studio

  32 answers, most recent on 4/2/2026

  RE: Export quality from RTX Ti3060 far inferior to UHD770
  According to my previous tests, the jerky Nvidia H.264 output also occurs with default presets and different source material, as well as different frame rates. I still believe that this is a problem caused by or related to the .316 update. As far as
• Movie Studio

  17 answers, most recent on 9/25/2023

  [Solved] Spacebar not stopping where I point to .... and where is tech support
  After a long hiatus with no video editing, I recently began using it. (Just tried using 2023 a short time ago, but it was always crashing, even at loading.) Using Windows 10. Now trying the 2024 test version. So far, no crashes. My major problem at
• SOUND FORGE

  8 answers, most recent on 4/21/2026

  RE: Play head disappearing in SF18 Pro
  Hi Paul, I do not recall reports of that cursor issue. I would try a reset/cache clear, even if it means redoing your customization settings , or.. If you do a basic reinstall, I think a lot of your custom settings would remain. but it may not
• Off topic

  163 answers, most recent 3 hours ago

  RE: Magix support has not responded to support tickets for months
  I'm really sorry I purchased Vegas Pro 23. First I had a problem with trying to make a title page. I contacted support and they sent me an email to say that "We sent your inquiry to Joe Blow" Well Joe Blow never did reply! Next problem was the help
• Music Maker

  6 answers, most recent on 5/23/2023

  RE: [Solved] Loud static noise after installing.
  @A29_1 Does the problem go away of you restart the computer? Please select Restart and not Shut down.
• SOUND FORGE

  29 answers, most recent on 9/16/2025

  RE: SF 11 refuses to start, even full re install
  @daniel-DIAZ2990 It's likely they will say that this is a legacy software and they no longer support it. The current version is 18, not 11. If both Sound Forge Pro 11 and Samplitude Pro X3 suddenly had problems starting and now Sound Forge during
• Other products

  5 answers, most recent on 9/30/2025

  RE: Independence Pro 3.5
  @davidr1 In my experience, users have had problems loading the samples because they didn't run the Library installer. Yes, technically you can simply copy and paste the downloaded files from one computer to another, but they cannot be loaded without
• Movie Studio

  48 answers, most recent on 9/29/2025

  RE: Weird issue with using Smart Copy/Smart Render in MEP 2019 Premium
  @jak.willis Interesting. The cynic in me says that Magix had problems with Smart Copying and Rendering and have tightened up on the file compliance, so much so it won't even smart copy one of it's own AVCHDs in the latest versions.
• Video Pro X

  29 answers, most recent on 9/13/2025

  RE: Kodak C330 audio
  Similar problems with AVC export. The video exported from HandBrake is fine but after rotating in Magix there are small glitches including a missing second at the end of the video (video from HandBrake is 39 seconds but video from Magix is 37
• Rescue Your Videotapes!

  7 answers, most recent on 12/19/2025

  RE: Lines in digitized VHS
  Do you have a CRT TV? Full HD LCD TV with Scart. It also could be that the signal on the tape weakend over the years and the TV boost it while the grabber might not boost the signal. The problem also applies to other VHS tapes.    
• Music Maker

  One answer, on 4/12/2026

  RE: saved songs and loops sounds Distortion, krashed, and plays to fast
  @Anette-Vestergaard This might be an audio driver or sample rate problem. Do you have an ASIO driver selected in the Music Maker program settings, for example the Music Maker ASIO driver? You can also select the sample rate in the project
• Audio Cleaning Lab

  25 answers, most recent on 11/4/2025

  RE: Open GL driver error
  I'm having the same problem. Vegas complains about lack of OpenGL but then works fine. My system is a desktop running the basic MS display drivers. I'd rather find a way to shut up the complaint rather than fool around with drivers, given that Vegas
• Movie Studio

  26 answers, most recent on 6/8/2026

  RE: Message: Could not find a part of the program. Please install again.
  I had the same problem with Magix Video Pro X.17.But my Windows 11 system also had Topaz Video and Topax Video AI installed.After removing both, X17 started normal again without the error message or the application crashing.Though, I find it very
• SOUND FORGE

  10 answers, most recent on 12/5/2025

  RE: Error Code 24. Just bought and installed.
  Sorry to hear that you have been suffering a similar problem with Magix support - seems to happen with companies in many different fields once 'equity partners' get involved, and their frequent cost-cutting in search of short-term bigger profits