• Sequoia

  20 answers, most recent on 3/17/2025

  RE: Sequoia 17 Customer Service
  @Sorrento Which country you are from? For some countries you can find a phone number for Purchase Consultation (scroll down until the bottom): For example, the UK: https://www.magix.com/gb/support/customer-service/ Or Germany:
• Music Maker

  One answer, on 3/14/2025

  RE: soundpol bought in produserplanet
  @Morten-kaarvand Can Music Maker Jam load files from your phone/tablet? If yes, them simply download the ZIP file via your Internet browser from ProducerPlanet and extract it. Then load the files into your project.
• Music Maker

  11 answers, most recent on 8/26/2024

  [Solved] Audio effects rack
  I have just downloaded music maker 2025 and on the audio effects rack on the FX part there used to be effects called phone, recorder, interference, out of tune brass, etc but they dont seem to be there anymore. Have they been removed or are they
• Movie Studio

  20 answers, most recent on 1/13/2025

  RE: [Solved] Exporting to mp4 desyncs the sound...
  It turns out changing frame rate on export to mp4 actually did not fix it for anything longer than 1 minute. It was still causing all kinds of weird sound problems on longer videos. I discovered the only way to stop these problems was to make sure
• Movie Studio

  2 answers, most recent on 2/17/2026

  [Solved] Video won't render in 9:16
  Hello, i have looked for quite some time now through reddit and this forum, but i couldn't find a answer to my problem. first of all i am using MAGIX Video deluxe 2025 Plus, have a RTX2070, Intel Core i7 4790, 24GB DDR4 My Problem is, even though i
• Movie Studio

  66 answers, most recent on 1/29/2025

  RE: The output formats are messed up in Movie Studio 2024
  @johnebaker Interesting vidoe file format, was this orginally recorded using a 'Panavision' camera? John, made it in Magix from a 1920x1080 video from my phone.
• Movie Studio

  3 answers, most recent on 6/10/2025

  RE: working w/media from various sources and choosing frame rates
  @Iris-Willis 👍 Post a screen capture or the copy n pasted text of one of your phone videos & one of your GoPro, then someone will give more info, I understand this matter but can't explain it & as I say I don't let it concern me, I don't
• Movie Studio

  15 answers, most recent on 6/8/2025

  RE: Export results not accurate to settings.
  I'm guessing that whichever menu asking me for my settings is a false one, or one that's broken and doesn't work? Unless there's some fourth menu that specifies this, I am fairly confident that I've told it what I want in just about every menu I can
• Sequoia

  5 answers, most recent on 8/27/2025

  RE: Codemeter
  @Nicolas-Deuson You called Magix? Magix completely restructured since last fall. They were bought by a new owner (otherwise it would have been over) which completely turned the company around. They reduced staff from over 200 to 125 at the beginning
• Movie Studio

  9 answers, most recent on 10/10/2024

  RE: [Solved] YouTube Shorts Help
  @DarkWestern Magix is great for making YT Shorts! There are Movie Settings presets for "Social Media", being square and 9:16 (ie portrait video). It's a tradeoff between filling the phone screen or not zooming in as much using a square, or even 4:3,
• Music Maker

  9 answers, most recent on 11/1/2025

  RE: Loads but wont run
  @THOMAS-LINNERTZ Please check the Windows Reliability Monitor for crash logs and copy and paste them here. There is no phone support. We might be able to solve this faster than creating a support ticket. To do this, press the Windows key and R on
• Off topic

  10 answers, most recent on 2/6/2026

  RE: Geen valideringscode ontvangen
  I purchased VDL 2026 Plus on DVD, I received an email confirming my order.I received the DVD on my post adres with invoice.The serial number is on the back of the DVD case and on the invoice.I didn't receive an email with another serial number (P3).
• Movie Studio

  6 answers, most recent on 4/25/2025

  RE: Portrait oriented footage stretched.
  @Mauricio-flores Yep, some media isn't recognised correctly, If you press the E key on the keyboard or go to File-Settings-Movie you can choose the correct option from the drop-down menus or type in the correct aspect ratio FHD 1080x1920 or UHD
• SOUND FORGE

  6 answers, most recent on 3/14/2026

  RE: Missing dll file
  @robert-watson1528 Your post has nothing whatsoever to do with the question asked by the original poster and so is considered as hijacking. If you wish to receive advice and help from fellow-users (there are no Magix staff present here and personal
• Off topic

  160 answers, most recent 13 hours ago

  RE: Magix support has not responded to support tickets for months
  Jeff, as of 2025, OVHcloud has taken over as the Host for Magix John. It isn't at all off topic. What gives you the idea it is? Are you able to reply to the Magix support tickets? Last night I tried to report the issue to OVHcloud but could not
• SOUND FORGE

  One answer, on 3/28/2024

  phone number
  get me a god damn phone number to call. You software wont run
• Movie Studio

  9 answers, most recent on 8/10/2025

  RE: Is MS 2026 really any better?
  @Pete-Lowland Hi, TTS and STT in Movie Studio, Video Deluxe, Video Pro X are from Microsoft, which is why you find the same voices in ClickChamp. You can subscribe to MicroSoft Azure to get the TTS features for free (there is a big yearly limit) if
• Movie Studio

  5 answers, most recent on 6/5/2026

  RE: video deluxe - video export are setting stored anywhere ?
  John, final destination is youtube so my sister gets to view my holiday films   cheers   Brian.   i did take note settings but trying to find them and there not in my docs folder now p.s i have a 4k video camera and my phone is 4k i think my
• Movie Studio

  20 answers, most recent on 1/13/2025

  RE: Exporting to mp4 desyncs the sound...
  @Richard-Merriman Hi . . . . The video import is a cell phone video with sound. . . . . The most common cause of the issue is not the program or export, but the cell phone video being Variable Frame Rate (VFR). Many video editors do not handle VFR
• SOUND FORGE

  3 answers, most recent on 1/14/2025

  RE: SF 17
  HI John, I will play with different Bitrates to see if I can reduce the size of the files to be emailed. Simple audio files that don't require audio quality...voice message, phone conversation content, MP3 is good enough for my purpose.Mono is also
• Samplitude

  2 answers, most recent on 1/4/2025

  RE: Pro X8 - Security Code for Payment
  @William-Brown1669 To my knowledge, due to European law the payment process requires a card with a two factor authentication / 3-D Secure protocol. Does your payment provider / bank support this? I would guess you need to enter some type of security
• Movie Studio

  20 answers, most recent on 1/13/2025

  RE: Exporting to mp4 desyncs the sound...
  @AAProds FWIW, I'm becoming increasingly sceptical of this "variable framerate" excuse. Every VFR video I've imported and exported has been in sync. The most recent I did was a 55 minute HEVC from an iphone: I've got to agree, logic says to me that
• Movie Studio

  89 answers, most recent on 5/5/2025

  RE: Upon importing my photos, they turn to black and white or all black
  I would happily purchase an upgrade, but I would like to be pretty sure it works @Iris-Willis Hi, would you share one of your photos pls? We can test it & see what difference it is to the ones we already have & maybe answer if it will work
• Movie Studio

  10 answers, most recent on 9/5/2024

  RE: MS 2025 Update to 24.0.1.206
  For AV1, no hardware encoding to speak of here on UHD770 or RTX 3060. Just says "mixdown...". CPU doing most of the work. Analogue AVI and H264 from my phone.