• Photostory

  19 answers, most recent on 6/14/2026

  RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput
  Hi John, Computer specifications are now in my profile. Error message when attempting to install Magix Photostory deluxe 2025: Error in module "ntdll.dll" (Load address 0x0000FFA53180000) at address 0x0000FFA532E75CE (Exception 0xc0000005 "Access
• Music Maker

  2 answers, most recent on 3/10/2024

  [Solved] Loop Waves display issue
  Hello!It's me again with another issue to resolve.🙃I realy don't know how to explaint it anyway so i will join a picture about it.but basically, we normally see audio waves on every loop. We can see where it starts and where it ends. But in my case,
• SOUND FORGE

  7 answers, most recent on 1/31/2026

  RE: Can't save sound recordings from vinyl rsestoration tool as mp3
  No, I am just trying to get some help. Had a ticket with support. Never heard from them until they said the ticket had expired. It was a couple of weeks of waiting.
• Movie Studio

  4 answers, most recent on 8/17/2025

  RE: Align other audio tabs to this track
  Thanks John, that's the situation. I have two cameras, one on the right, the other on the left, recording the same scene (a concert). Do you have a link to access the "Multicamera Editing" manual? Thanks for the help, best regards. Gérard
• Music Maker

  6 answers, most recent on 8/4/2025

  RE: Help
  Hi, I had to install my Music Maker on a new PC because the old PC got damaged. I cannot find the email with the activation number. can you please help thank you I have been sending emails since July 1st, they reply with a ticket number and they say
• Music Maker

  2 answers, most recent on 11/16/2023

  [Solved] Upgraded to 2024 and now can't drag audio tracks to precise location
  I've just upgraded to 2024 while in the middle of working on a music mix (big mistake). I'm now unable to slide my audio tracks to precise locations on the grid. I am creating a mix of songs that need to start and stop at certain points in order for
• Music Maker

  3 answers, most recent on 12/4/2023

  [Solved] Problem with activation code after buying upgrade with another email.
  Well most of it is already said. I bought the MUSIC MAKER 2024 Ultimate, but did it with the email of a friend of mine because i didnt have access to mine at the time. A couple of days later he forwarded the email sent by the company and i
• Movie Studio

  22 answers, most recent on 8/13/2025

  RE: Support and TICKETS
  @Bol Hi Rob. Yes but you also have an inboard Intel UHD 630 which also helps whether selected or not unless you have it disabled. Are you using the EVO SSD as your project drive? Ray.
• SOUND FORGE

  15 answers, most recent on 1/2/2026

  RE: mouse won't click properly in sf 18 waveform
  since double-clicking doesn't work in 18 It does work.. sort of.. you just have to double-click really really fast. As I recall, this annoying issue started with SF-16 and was never addressed and adjusting the click speed in the OS settings does not
• SOUND FORGE

  6 answers, most recent on 5/10/2024

  RE: [Solved] New Installation Fails To Begin Sound Forge Pro 17
  @TRN Hi . . . . Installation was successful. However, the registration is still being blocked for a non internet connectivity issue. . . . . I agree with @SP. comment, there is something on the workstation which is blocking the software from
• SOUND FORGE

  8 answers, most recent on 12/5/2023

  [Solved] SoundForge 17
  Hi, I have just purchased SoundForge 17 Pro and noticed that Speaker placement keeps defaulting to Discrete #2 even though I choose Stereo every single time. What is Discrete #2 and if it's problematic to the recording how do I set Stereo to be the
• ACID

  2 answers, most recent on 10/19/2023

  [Solved] Acid 10 Keeps Crashing every time I try to render a solo'd track
  Acid 10 Keeps Crashing every time I try to render a solo'd (or isolated) track. I have saved backed up versions of the song I am working on. I am usually able to render solo'd tracks as .WAV's in order to send them to a friend so he can work on the
• ACID

  16 answers, most recent on 4/27/2026

  RE: ntdll.dll - ACID doesn’t start
  For several weeks I’ve had a problem. ACID Pro 11 won’t start. The following message appears: Problem Description   Application Name:    ACID Pro 11.0   Application Version: Version 11.0.2 (Build 21)   Problem:             Unmanaged Exception
• Samplitude

  30 answers, most recent on 7/10/2025

  RE: Samplitude Music Studio X8 - suddenly crashing
  @Steven-Wood Ok. I hope it stays that way. In that case we at least know that it might have something to do with the GPU drivers. This is helpful information for other users with a similar problem.
• Photostory

  4 answers, most recent on 3/29/2024

  [Solved] Unlink Audio and Video Tracks in PhotoStory 2024
  Hi! Hope everyone is keeping well. I just bought MAGIX Photostory Deluxe 2024 and find it's a great addition to my business software. I'm using it in Windows 10 and have run into a problem when adding CD music to the show to accompany the video and
• Movie Studio

  296 answers, most recent on 3/29/2025

  RE: [Closed] Feedback on Movie Studio 2023
  can anybody help me// have magix movie Studio 2023 Platinum It will not save any titles at all. Anybody any answers  
• Movie Studio

  One answer, on 4/17/2026

  Re-installing Magix video delux 2026
  Hello Madam, Sir, At a certain moment, my (new) laptop worked not well. Windows and magix did not work anymore, like other programs. Windows works again, so now I try to fix the Magix problem, but I don't know how to re-install the Magix video delux
• Movie Studio

  25 answers, most recent on 8/7/2025

  RE: Any decent support for Insta360 videos yet?
  Prores has to be certified and licensed by Apple. So guessing there is some money involved in it. I'm sure that if Magix thought that it would help sales of VPX, it would happen. But in a consumer editor? Nah.
• SOUND FORGE

  4 answers, most recent on 7/8/2024

  [Solved] SF18 crashes when loading a file.
  I just upgraded from SF14 pro to 18 pro. 14 was crashing every time I loaded a wav or MP3 file. I figured an upgrade to 18 would probably fix the issue but it does the same thing. I bought a new computer recently with Windows 11 and down loaded
• Movie Studio

  3 answers, most recent on 4/6/2025

  RE: SPLITING OBJECTS DIsabled During timeline playback!?
  @Eli-Martyr Eli, FYI, we're only fellow-users here, helping others. We have no influence on what Magix doers or has done.
• Music Maker

  16 answers, most recent on 11/13/2024

  RE: Music Maker update 33.0.2.12
  @Waldemar-Trdowski5004 Maybe try to rescan the Soundpools in the program settings of Music Maker? Does this help? nope but thank You so much for trying to help
• ACID

  One answer, on 6/16/2023

  RE: [Solved] Best to uninstall AP10 before AP11 or after?
  @GRB Hold CTRL and SHIFT and double click on the ACID program icon. Keep holding CTRL and SHIFT until a small window appears that will ask you if you want to reset the program settings. Try it and see if it helps.
• ACID

  8 answers, most recent on 7/31/2023

  RE: [Solved] Mixing console window completely disappeared
  @guitacid Try disabling and enabling it. If this doesn't help, I would suggest to reset the program settings. Close ACID, then hold CTRL and SHIFT and double click on the ACID program icon to start the program. Keep holding CTRL and SHIFT until a
• Samplitude

  5 answers, most recent on 7/11/2025

  Error installing ad-on pacakages
  Hello, I'm getting the error "Failed to open XML file, system error:-2147024786" When installin g Free ad)on packages as Accordeon, Vita Cunematic soundscapes and more. Can you pkease help me? Regards