• Other products

  One answer, on 3/2/2026

  [Closed] Installion error on 23 vegas software
  Ihave this problem installation Problem Description    Application Name:    VEGAS Pro    Application Version: Version 23.0 (Build 302)    Problem:             Unmanaged Exception (0xc0000005)    Fault Module:        C:\WINDOWS\SYSTEM32\ntdll.dll   
• Movie Studio

  5 answers, most recent on 9/7/2024

  Error code: CopyToAdapter keeps popping up. I can't find a fix.
  Every time I try to export my 11:51 minute video, it fails when it comes to the first short video. The video is an MP4 file, just like all of my other files and videos, and it keeps saying: "Error: copytoadapter" whenever it comes to that video in
• SOUND FORGE

  9 answers, most recent on 10/7/2023

  [Solved] SFP15 uninstall / reinstall failure
  SF Pro 15 started getting very flakey: missing scroll bars, no audio trace until I hit stop etc, so I decided to uninstall and reinstall the software. (I had saved the original installation software). Now it won't load at all. No SFP icon on the
• Movie Studio

  10 answers, most recent on 5/23/2026

  RE: Video Deluxe 2026 premium
  I get the following: "installation source for this product is not available"    Error 1612"File Path C:\Users\Dai\App\Data\Local\Temp\mgxd4z10aoz\product\Video_deluxe_2026_Plus_setup_x64.ms_I can't find this on my C:Also have "code execution could
• Music Maker

  4 answers, most recent on 10/16/2024

  Unable to open due to authentication error after update
    After updating to version "33.0.2.10", I was unable to open it due to an authentication error. If you uninstall it and return to the version at the time of purchase, the authentication will pass and you can open it normally. I only use one PC (I
• Movie Studio

  One answer, on 6/14/2024

  Recording error message
  We just installed studio 2025 and when we select the record button we get the attached error message. The only option is to close the program. Can someone provide suggestions? Error in module "KERNELBASE.dll" (load address:......). to address .....
• Music Maker

  One answer, on 4/7/2026

  RE: App Crashes when FX are Used on Vocals
  @producer2000 In case there are cache problems you could reset the program settings under the File > Settings menu. Other things you could try: - restart your computer via the Restart option and not the Shut down option - check Windows for errors
• Movie Studio

  3 answers, most recent on 3/23/2023

  [Solved] Does movie studio support av1 format
  I was wondering if movie studio supports av1 file format. When I was trying to import it a window showed up that asked to install QuickTime. I installed it and now I get the error "MXMPEG2 Error 0110: no media decoder found" I assume it does not
• Music Maker

  3 answers, most recent on 12/4/2023

  RE: [Solved] Problem with activation code after buying upgrade with another email.
  @Former user Welcome to the Magix user to user forums. Registration of purchased Magix software is automatically linked to the email used to purchase it. Hence, the error message because you are using the "wrong" email address, your own rather than
• Audio Cleaning Lab

  13 answers, most recent on 2/27/2025

  RE: Problems Installing Sound Forge Audio Cleaning Lab4
  Checked the reliability Monitor and it showed that the program was successfully installed one minute and the next was unsuccessful and uninstalled with error 1603. Tried the steps online to fix it but to no avail still did not work. Not getting
• SOUND FORGE

  5 answers, most recent on 10/25/2023

  [Solved] Sound Forge pro 11 Crashes
  Every time I try to load an audio file the program crashes. I have reinstalled it multiple times. I get the following error message. Problem Description   Application Name:    Sound Forge Pro   Application Version: Version 11.0 (Build 345) 
• SOUND FORGE

  2 answers, most recent on 4/13/2026

  [Solved] Change Fontsize of Sound Forge Dialogue in C# script?
  The following script brings up a dialogue box. If the user enters text all regions are renamed and numbered using the name supplied. The script works but I would like to make the dialogue box bigger and use a larger font size, eg size 18. Can
• Movie Studio

  7 answers, most recent on 7/4/2024

  RE: error message
  @derek-brown Hi Application Error 0xc0000005 (Access Violation) error is usually caused by your computer not being able to correctly process the files and settings required to run a particular program and has may possible causes: faulty RAM
• Music Maker

  10 answers, most recent on 3/22/2024

  [Solved] Support links are redirecting me to Forum instead. Serial Number prob
  From within the magix program my serial key number is not being recognised, it's the same one I copied and pasted from service area where all my bought software for Magix 2021 etc is. The error message says: RESTEASY003210: Could not find resource
• SOUND FORGE

  6 answers, most recent on 11/13/2025

  [Solved] Sound Forge Audio Studio 17
  I keep getting asked to re-register Sound Forge Audio Studio 17, but everytime I try to re-register it tells me that I am already registered and give me a -14 error code. How do I go about getting a refund to this product I am completely turned off
• Movie Studio

  3 answers, most recent on 8/22/2025

  Movie Studio Platinum - how to download?
  Hello, I am having trouble installing Movie Studio Platinum on my new computer. I downloaded the exe file from My Products and also from the serial number search on your website. However, I purchased Movie Studio Platinum (quite i long ago but it
• Movie Studio

  8 answers, most recent on 12/27/2025

  RE: Error while downloading covers from the store ...
  My computer is a fairly new Windows 11 machine (25H2 26200.7462), fully updated, with Nvidia RTX 5070 and Intel Core 7 Ultra 265, 32 GB Ramm and two 2 TB NVME SSDs. The only AV program installed is the built in Windows AV. Every other internet
• Movie Studio

  23 answers, most recent on 6/2/2024

  RE: What is Movie Edit Pro 2021?
  Looks like Magix Sales & Marketing made an error and sent out the wrong image and text!
• Movie Studio

  61 answers, most recent on 7/25/2024

  [Solved] My MAGIX software will not cut a DVD to Disc
  I have used Video Easy and the Movie Edit Pro Plus to convert recorded MTS files to DVD and write to disc for years. A change of computer put me on to Windows 11 and I haven't been able to create DVD discs since. Repeated appeals to MAGIX Support
• Movie Studio

  2 answers, most recent on 2/19/2026

  Activating the "Extra" (included) effects packages in Movie Studio 202
  I have tried contacting NewBlue, proDAD, and Magix for support (the latter cannot even create a support ticket - "The support request could not be saved."). I bought Magix Movie Studio 2024 Suite on 29 December 2025. I have today (18th Feb 2026)
• Photo & Graphic Designer

  8 answers, most recent on 7/15/2024

  RE: Error code 6
  @Patrick3603 Hi Thanks for the feedback, did the system check find any errors and fix them? John EB
• Audio Cleaning Lab

  2 answers, most recent on 8/16/2025

  RE: Error message when attempting to play back a music file
  @srcb2 Hi The error message you are getting is usually a result of the Windows drivers for the Realtek sound card being damaged or corrupt. Try re-installing the drivers if you can get them from Realtek Is this the Dell XPS 8700 PC mentioned in your
• SOUND FORGE

  42 answers, most recent on 5/28/2025

  RE: Batch Processor Crashing
  @ItsMeTho What are the error descriptions in the Windows Reliability Monitor or Event Viewer are saying about the crashes? Crashes in ntdll.dll are likely a driver issue. Is your audiointerface always connected to your computer? Instead of
• Video Pro X

  One answer, on 4/22/2026

  RE: serial number missing
  @James-Begly Welcome to the Magix user to user forums. Please give more details about what you mean when you write my serial number does not open. Also, can you confirm you have ordered and downloaded Magix Video Pro X and not one of the Vegas range