• Music Maker

  5 answers, most recent on 2/26/2021

  RE: Can I buy more than 1 Soundpool with 1 coupon at a time?
  @_PotatoDude_ I understand your frustration on losing out half the value of the coupon, but it does say clearly that a coupon may only be used for one purchase only. It is a mistake many will do (myself included) when we do not read the terms of the
• Movie Studio

  3 answers, most recent on 8/11/2020

  RE: [Closed] How to find receipt?
  Hi Jeff, and thanks! Sorry - wrong software. I'm currently using VEGAS Pro (VEGAS Pro 365).   This is from the tab "My contracts" VEGAS Pro 365 (1 month subscription) Options:Change payment details Start of contract:05/15/2020 Contract
• Other products

  One answer, on 8/3/2020

  [Closed] Vegas Pro 17
  I purchase this last night and my card has been charged but I got no email and no download links. The little V is still spinning and has all night, and I have not refreshed the page or closed it as the page requested when I processed my credit card
• Web Designer

  6 answers, most recent on 8/4/2020

  RE: Unassigned domains
  I bought it at Magix Software: Order confirmation Order no. : Removed by Moderator Type of payment : Credit card Date : 31.07.2020 
• Music Maker

  3 answers, most recent on 7/5/2020

  RE: just wont work
  @jazzmon These are user to user forums, not Magix Support so no-one here can directly help you! However, it seems, from the error message, that your payment method is being declined or is failing for some reason. Depending where you are in the
• Music Maker

  3 answers, most recent on 7/5/2020

  RE: just wont work
  @jazzmon Hi . . . . my payment is clear . . . . What do you mean by this - looking at the image the payment has not gone through. Another user has had a similar issue - their card was declined by their bank. Check with you bank to see if yours has
• Music Maker

  3 answers, most recent on 7/5/2020

  RE: just wont work
  iv spent the whole 4th of july on this am i suppose to wait days to get some help from this company my payment is clear my pc has all the right stuff i just wanna make music
• Off topic

  5 answers, most recent on 7/2/2020

  RE: Always getting purchase error from producer planet.
  Hi @Ryan-Dougherty, the card you tried several times before the success was declined. Please talk to your bank about online payments.Kind regards
• Off topic

  7 answers, most recent on 7/1/2020

  RE: [Closed] EU tax number
  Within EU if someone sales a product to another country and both have EU tax number 0% VAT can be used. If you use e.g. Avangate Payment Provider, it works automatically. Here is the rule:
• Video Pro X

  71 answers, most recent on 6/24/2020

  RE: Mercalli v5
  Tried that,reply is This is a coupon for free Store additional contents. Please enter these in the program interface (Help menu) will not let me reduce to 0,just goes to payment page to my credit card
• Movie Studio

  58 answers, most recent on 6/20/2020

  RE: Movie Edit Pro is NOT using my graphics card!
  well there are a lot of free H.265 codecs as well as decoder. You get even look at the source code at x256, but i am not sure of it's GNU Licensing meaning, not a coder myself. I may be mistaken but I had the option to encode either H.264 or H.265
• Video Pro X

  71 answers, most recent on 6/24/2020

  RE: Mercalli v5
  @scanpa Want you get when you pay is what is available in the way of third party software/plugins. New third party offerings are not included in the Update Service. So, what you got was probably NB Titler Pro 6 and Erazr, neither of which are
• Other products

  5 answers, most recent on 6/9/2020

  RE: Licence reset
  It is to expensive because they are getting the same requests everyday because most customers aren't able to read the manual and mails Magix sent them and there is no law to force Magix to offer a mail address or phone number. That is why there is
• Video Pro X

  133 answers, most recent on 8/18/2020

  RE: VPX12 New Version now out - New Features - Old bugs?
  @emmrecs Hi Jeff, Thanks for the info. It's interesting to know that the previous Additional Content now remains, one less thing to do. Someone on the French forum could not find the Movie Looks. It would seem that Mercalli V5 requires and Upgrade
• Other products

  15 answers, most recent on 6/5/2020

  RE: Confirm my subscription and how to install Power suite on another PC
  @graham-w3197 Thank you for the update. Do you have your serial key for Power Suite? If so, then follow this link (click here) to download the latest installer direct from Simplitec. You should not need to use FastSpring, which I think is a payment
• Movie Studio

  23 answers, most recent on 6/2/2020

  RE: I am using Movie edit pro premium 2020 and windows 7 home premium
  @Roy-Alexander Hi The 'separate sound' option is in the Program settings, Video/Audio tab. . . . . removing the panel requesting a payment to accept fx after a trial period. . . . . Was this for a specific FX or all? When you registered and
• Movie Studio

  23 answers, most recent on 6/2/2020

  RE: I am using Movie edit pro premium 2020 and windows 7 home premium
  I now have a problem caused by my own stupididy. I by mistake seem to have removed the effects of the programme I thought I was just removing the panel requesting a payment to accept fx after a trial period. I can no longer seperate the sound from
• Movie Studio

  22 answers, most recent on 5/27/2020

  RE: Optimum Video Format for Editing and Export...?
  @Scenestealer Hi Peter. This is why I'm not overly fond of programs like Adobe Photoshop any more. With that type of monthly payment you have to keep your machine up to spec as the program is constantly updated. I prefer to update only if I acquire
• Movie Studio

  11 answers, most recent on 5/18/2020

  RE: problem with image objects
  @AAProds Hi . . . . You cannot move that effect by itself, even in Single Object mode. It is illogical . . . . I have to agree with you, the Image objects, Backgrounds give you a choice - they can dropped on an object, they then become grouped with
• Other products

  One answer, on 5/15/2020

  [Closed] How long does it take for payment to go through if details changed?
  I have had to use another payment method, my account has been locked. How long will it take for payment to be taken and account unlocked?I have submitted a ticket raising awareness to my current issue, I imagine this could take untill monday to be
• Off topic

  2 answers, most recent on 5/12/2020

  Account Deletion
  I would like to delete my account but i cant and this support system is god awful, there are these "instructions" but i cant find the "Access" portion in the setting where the instructions are forwarding me. I only have name and address, email and
• Off topic

  One answer, on 5/1/2020

  RE: why isn't my card working even tho i have money on?
  @AJ-Brown Hi Please note this is a user to user forum and not Magix Support or Sales. I guess you have a prepaid card - has this worked before purchasing from Magix? If not it may be because they are not universally accepted for online payments
• Music Maker

  4 answers, most recent on 4/30/2020

  RE: More Tracks & Formats
  Sometimes your bank may block a transaction as part of a fraud prevention. Contact them and ask them to allow purchases using the payment transaction company used in the store. My small-town bank calls me when they get a computer-triggered alert
• Movie Studio

  24 answers, most recent on 4/30/2020

  RE: New Activation Number for MAGIX Movie Edit Pro Contact Pack Plus 2018
  @Daniel-Weldon Interesting. Did you click on the "5 Free to choose?" Does it limit what is available for purchase? When you select one that is eligible for purchase and it takes you to the payment screen, the price should go to 0. You will not see