• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  Surely MAGIX, now having been made known of a problem, can go through the closed support tickets since whenevever they implemented the AI answer-bot feature and see what the last response to an inquiry was and recognize they never had a human
• Off topic

  2 answers, most recent on 4/11/2026

  RE: Ownership of Vegas Pro
  @Time-Tree Magix is bleeding money. They went nearly bankrupt in 2023. They needed to downsize massively and couldn't longer support multiple video and audio editing programs and sold about 3/4 of their portfolio to BorisFX. The content creation
• Samplitude

  5 answers, most recent on 7/11/2025

  RE: Error installing ad-on pacakages
  @Phon Hi The issue you are having is with Windows, see this Microsoft article for the 1603 error. HTH John EBForum Moderator
• Movie Studio

  12 answers, most recent on 3/25/2025

  RE: Black screen in video
  @Gid I will look into those suggestions and report back if I find anything helpful. TY. I will also try recording a video on different camera and see if that makes a difference.
• Movie Studio

  4 answers, most recent on 11/8/2023

  RE: [Solved] Movie Edit Pro 2021
  @Mike3914 Hi Thanks for the laptop specs, somewhat similar to my Lenovo with respect to having 2 GPUs available. Check that the drivers are the latest versions: Intel UHD 630 - 31.0.101.2125  GTX 1650 - 546.01 (31.0.15.4601) Do not trust Windows
• Movie Studio

  9 answers, most recent on 7/31/2025

  RE: How long does it take for customer support to respond?
  Problem solved! Well, I haven't tested it yet, but after contacting Boris FX support, they reset my license. In the next few days, I'll test to see if the reset worked and make sure to save a disk image in case it happens again. Thank you all for
• Music Maker

  5 answers, most recent on 4/10/2023

  RE: [Solved] [SOLVED] I don't understand how to redeem my credit?
  @Elk Hi See this tutorial on redeeming your credits. Do heed the warning in the description text of the tutorial. The example given is for Soundpools, the same procedure applies to Instruments etc. HTH John EBForum Moderator
• Movie Studio

  21 answers, most recent on 10/18/2025

  RE: Why Chromma key - gives additional collours on video ? Why
  @badbob Hi . . . . MAGIX Movie Edit Pro Version: 17.0.3.178 This is the 'base' version of MEP, hence the missing HDR gamma controls. You are missing 2 patches - 17.0.3.183 and .184 - check under Help, Update online, to see if they are still
• Movie Studio

  16 answers, most recent on 2/25/2026

  RE: Can't get Red Text
  "As you can see the Standard mode short cut is . (period on the main keyboard), not the number pad to the right if you have one. The setting the Preview Monitor is using should have a tick (check) mark to show which option is the active setting John
• Movie Studio

  16 answers, most recent on 2/25/2026

  RE: Can't get Red Text
  @KJS-LES Am I supposed to get an email when a reply is posted? I saw the reply because I had left the web page open. Yes, if you ticked the box on the page where you created your original post, saying that you want to follow this post. See
• Movie Studio

  9 answers, most recent on 10/17/2025

  RE: can someone help me remove dog barking and a car racing up the street
  It can be done, but the software costs money. All you have to do is watch the first minute and can see what it can do. And this was 2 years ago. There are people creating stems of a drum kit. The drummer is playing the drums, and they isolated each
• Movie Studio

  3 answers, most recent on 10/15/2025

  RE: Movie Edit Pro 2015 Plus on Windows 11?
  @david-again HI VDL 2026 has movement templates under Effects, View/Animation, you can also use Size Rotation & Position to create custom effect using Keyframes - see the list of tutorials here. John EBForum Moderator
• Video Pro X

  45 answers, most recent on 6/6/2026

  RE: DVDs cut don't play
  Does this ring true to you fellas?Have we been barking up the wrong tree? Mitsubishi Chemical Corporation sold Verbatim to CMC in 2020. Even prior to that some Verbatim were actually CMC. I use Nero Disc speed to check what discs actually are. I
• Movie Studio

  31 answers, most recent on 4/16/2026

  RE: Video deluxe 2026
  @AAProds Greetings Al, This LUT thing has raised it's head a few times over the years and versions (or so it seems) and each time i've been fired up to install them by following directions to the letter and each time I've failed miserably with
• Video Pro X

  45 answers, most recent on 6/6/2026

  RE: DVDs cut don't play
  Hi @johnebaker I see MediaInfo has doubled in size since I last used it 😬. Here is the MediaInfo report and the settings of VPX16. If there is a Computer God out there in Cyberspace I would very much appreciate that Computer God endowing @johnebaker
• Photostory

  2 answers, most recent on 2/22/2023

  RE: [Solved] Snapshot from video clip
  @Greg-Everett Hi, Place the playback marker so that you see the image that you want in the monitor. Top menu, File, Export, Single frame as jpeg. The rest should be obvious. John CB
• Movie Studio

  One answer, on 6/30/2025

  RE: picture set animation
  @Greg123 Hi There is a list of tutorials here, see the View/Animation section. John EBForum Moderator  
• Movie Studio

  14 answers, most recent on 9/8/2025

  RE: MAGIX Video deluxe 2026 Premium (Constantly Crashing on Startup)
  @ItsMichael Hi. I've looked closely at the spec of your Asus card as I have a standard 3060 12 GB card from Gigabyte. The only difference I can see is not in the hardware but the way Asus has tweaked it to give about another 3% boost over the
• Music Maker

  2 answers, most recent on 12/20/2022

  [Solved] Waveforms No Longer Showing
  I am unsure if I clicked something or if this is a problem others are having (didn't see any in other posts)When I see loops in the soundpool dock I can see their waveforms. But once I drag it into my project, it just has two straight lines, can't
• SOUND FORGE

  15 answers, most recent on 5/8/2026

  RE: Unable to Activate SF18 Pro after a reformat of my computer
  There seems to be no one home at MAGIX Support! I have tried following up on this issue but with no REAL support as my P3 license needs them to help resolve as even the BOT suggests prediciment is that only someone in support needs to help
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  @PATIENT-X In Outlook, when I click on New or Reply to an email, in the body, I see "Press Alt+i to draft with Copilot." I have a friend with a business who has his email set up using ChatGPT that uses his company information and previous
• Movie Studio

  2 answers, most recent on 2/17/2023

  [Solved] Turn off Advertisements
  I just bought and installed Movie Studio Platinum 2023 after a few days of running the trial. I like what I see so far, but I would really like to turn off the adverts. Thanks.
• Music Maker

  20 answers, most recent on 1/28/2026

  RE: Music Maker update 33.1.1.19
  @David-Green4468 Hi . . . . I only have one account. . . . Can you see your registered product(s) when you login to your account at magix.com and select My Products? John EBForum Moderator
• Movie Studio

  12 answers, most recent on 4/9/2026

  RE: How to stop Magix trying to force me to install Travel Maps everytime?
  Travel Maps. I know people who use it, and those that don't. Me? I installed it to see what it could do, and since I do travel videos (like my South African editing friend), he too uses it. Takes up only 187MB on the disk. It seems that @CubeAce has