• Video Easy

  One answer, on 2/22/2024

  RE: Activation problems
  @Leszek-Buawski Hi Error code 24 means serial number has already been registered to another email address. Check that there are no typos or extra spaces in the email address, and the email address is the same one you purchased with. John EBForum
• Off topic

  4 answers, most recent on 7/31/2024

  I didn't receive the product because I entered the wrong email..
  아이디를 만들 때 이메일을 잘못 입력해서 코드를 받지 못했습니다.. 일련번호가 있는데, 제가 할 수 있는 일이 있나요..??
• Movie Studio

  One answer, on 6/14/2024

  Problem updating my Vegas Movie Studio
  I bought Vegas Movie Studio around 2017. Have not updated since. Unfortunately I did use an email account that does not exist anymore. What sould I do to download a new version? I managed to change / update my email. Now I am at loss how to
• SOUND FORGE

  38 answers, most recent on 9/16/2025

  RE: MP3 conversion glitches
  If the same behavior occurred using SF-14, I don't think using the legacy MP3 encoder in SF-18 will help..Where the master PCM (wav) file(s) rendered in Reaper.. then opened in Sound Forge for encoding?Did you state the same issue occurred using a
• Other products

  32 answers, most recent on 5/30/2026

  RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE
  @stanley-thao Hello welcome Please do not hijack other users post based on requesting an email for Magix, as your query is not related, create your own post in the correct Vegas forum. Read Moderator @emmrecs post who supplies a link to correct
• ACID

  32 answers, most recent on 9/25/2025

  RE: How to cancel subscription?
  @AKABWAI-SAVIOUR Assuming you want to cancel a subscription to a Magix product, perhaps ACID, all the information you need can be found by reading the whole of this thread. You must send an email to infoservice@magix.net, informing them that you
• Web Designer

  13 answers, most recent on 9/19/2025

  RE: My Magix account
  @richard-gonzales Benvenuti nel forum degli utenti Magix, quindi non è un contatto per nessuno dello staff Magix. Credo che dobbiate inviare un'e-mail a infoservice@magix.net e porre le vostre domande, poiché sospetto che nessuno di coloro che
• SOUND FORGE

  One answer, on 2/23/2025

  soundforge 18 doesn't want to reactivate after re-installation
  I have the last vegas post pro version and i need to reinstall in a new machine. Soundforge 18 contained in the installation pack doesn't activate using the serial number emailed me. It seems to be the serial number of the version 17, but in the
• Photo & Graphic Designer

  2 answers, most recent on 6/1/2024

  registration
  I need to install the software on a new computer. When I tried to register the software. I received an error that the serial number was already used. I tried an old email that I no longer have access to, but received the same error. How do I update
• Movie Studio

  One answer, on 1/4/2025

  RE: Magix PC
  @REYNALDO-HANGOS Welcome to the Magix user to user forums. For help with error code 14 please see this Magix Support page. Essentially, the code means you are entering a correct serial number but for the wrong product. Magix Serial Numbers are
• SOUND FORGE

  4 answers, most recent on 3/23/2024

  RE: No activation sound force pro 16
  In addition to your activation serial, you must also use the email address you used when you initially registered SFP-16 because they are paired The log-in to this forum and the log-in for your 'Magix My Products' could be different.If you cannot
• Off topic

  13 answers, most recent on 2/27/2026

  RE: Payment not received email
  I recently got an email claiming my payment wasn’t received and they would pursue legal action if not paid, but on PayPal and my credit card statement both payments cleared just fine. I’ve tried really hard to contact support for the issue and have
• Music Maker

  15 answers, most recent on 7/10/2024

  RE: HELP! Problems again with soundpools, can't access
  @GRB Yes, makes sense about your uninstall/install issues. Yes, I am using the same email for magix, producer planet and unlimited loops.
• Movie Studio

  2 answers, most recent on 5/29/2024

  RE: MP4 Codec Needed
  @Roger-Fleming Hi and welcome to the user to user forums. It should still be possible to log into your Magix account on the main website with your old email address if you can still remember it and then change your details from there. If you can't
• SOUND FORGE

  6 answers, most recent on 11/4/2023

  [Solved] Serial Number is Invalid or may apply to another product
  On attempting to load Sound Forge I get the above Error Code (-14). The serial number I am inputting is the one from the email I got yesterday when I subscribed to Vegas Pro Post, under Sound Forge Pro (Vegas Pro Post 365). I've tried activating
• SOUND FORGE

  One answer, on 3/29/2025

  RE: Multiple Computers & Izotope Log In Question
  @GoneToMaui You can visit Magix.com and log into your customer account with your e-mail address and password. The you can disable the activation on your previous computer. If you registered iZotope 8 in the past, you can find it in your customer
• ACID

  9 answers, most recent on 10/6/2024

  RE: MAGIX ERROR. I HAVE MY RECEIPTS & CODES.. NEED HELP, NOT GETTING ANY
  Thanks for responding to this hectic post of mine😁. Yeahhh, I'm sadly very aware of the location it was posted. Reason it was posted here was for TOTAL sight aspect, either it be by other creators like myself or ideally, Magix employees... ANYWAYS -
• Off topic

  2 answers, most recent on 1/29/2024

  RE: No product email sent
  Thanks for the quick reply. I am sure I used the correct email. I had to use a register a different email to be able to post here. I will try the supplied contact emails you gave me...thanks. I made this order 3 days ago and have check spam folders
• Movie Studio

  29 answers, most recent on 7/6/2024

  RE: Magix Movie suite 2024 changes
  @AAProds I keep a screenshot of emails/activation numbers, this says V5 Suite, no date on the email but this pic is dated 19 Oct 2021 Thanks for the input but seeing as they have different prices for SAL & Plugin I'm assuming I'll be paying for
• Xara Designer Pro

  4 answers, most recent on 9/7/2025

  FlipBook
  Hello MagixI am your customer, I have Sound Forge, Vegas, and XARA. Well, I recently started using the FlipBook feature in XARA and I couldn't find a way to create a universal executable, a .exe file, that allows me to send just the FlipBook to
• Movie Studio

  2 answers, most recent on 2/29/2024

  need activation code
  I have an email confirming my registration for the trial version of Movie Studio. But I cannot activate it as the email does not contain an activation code  
• Music Maker

  22 answers, most recent on 12/2/2024

  RE: Being blamed for stealing Magix Copyrights?
  @Eelke-Schokker Hi This is still a common issue. I suggest you contact Magix by email to infoservice@magix.net giving them full details of the claims and copies of challenges you have made to Youtube. John EBForum Moderator  
• Movie Studio

  14 answers, most recent on 3/26/2026

  RE: Hardware Rendering
  @johnebakerI was watching the temps. The Alienware GPU was well in to 70C, the mini PC Minisforum GPU temp was lower and so was the CPU. The rendering would be >95% GPU utilization at times, ~70C GPU temp and then when rendering collages, low and
• Movie Studio

  6 answers, most recent on 10/10/2024

  RE: plugin proDAD V1,V2 of versions MMS025
  @Betovalle Hi Good question, I would suggest you ask Magix by email to infoservice@magix.net. There is another odd offer - Boris FX Chromakey Pro is only available with the Suite edition.?? John EBForum Moderator