Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

Image replaced by Moderator This error has reappeared (like that in 2021) since upgrading to a new Dell Inspiron 5630 laptop (Intel Core i7, 16GB Ram) running Windows 11 23H2 64 bit OS. Above image grabbed *after* disabling my VPN, all firewalls

Video Pro X

2 answers, most recent on 12/4/2024

[Closed] I just purchased Sony Vegas 22 code does not work

Hello! I just purchased Sony Vegas 22 from your website and the activation code does not work. It says error code -24 What should i do? Thank you! My order number is Removed by Moderator Im using Windows 10

Movie Studio

8 answers, most recent on 2/5/2026

RE: Repeated glitch in burned disc

@k9vet Hi Would you please answer the specific questions you have been asked regarding disc brand, type and the burn parameters. General comments make it difficult for us to be more precise in diagnosing the issue you are having. . . . . 8.5gb

SOUND FORGE

4 answers, most recent on 7/9/2023

[Solved] Sound Forge 11 Windows 11 errors

I've been using Sony Sound Forge 11 on my windows 7 and 10 pc's ok but encountered the .net framework issue trying to install it on my new w11 laptop. I understand, from another thread, this can be installed manually, can anyone elaborate on that?

Other products

7 answers, most recent on 10/3/2024

RE: unable to install Indepdence 3.6

@Grooveworker70 Does my 3.6 still show the same error message? In case you still have an older version of Independence installed (from an earlier version of Samplitude), please uninstall it first. prosupport@magix.ner only works when the support

SOUND FORGE

16 answers, most recent on 3/28/2025

RE: slow down on exported music

Hi John I’ve checked all the settings and went back to default. Still have the problem. The only thing that’s pretty weird is I have a Radon ATI sapphire 4800 series graphics card and it is no longer driver supported, and I keep getting an error

Music Maker

5 answers, most recent on 6/23/2024

RE: Music maker 2025 premium qt and open gl 2 issues

i searched for the files listed in the error page attached and the files listed are in the directory of the install . . . in the program folder.

Movie Studio

14 answers, most recent on 11/15/2025

Error Messages when trying to open MAGIX Video deluxe 2026 Prem

I upgraded to this program the first week of September. after a week, I suddenly started getting this message and cannot use the program anymore, I have uninstalled, re-installed, and get small abort messages when trying to re-install. I would like

Music Maker

13 answers, most recent on 1/9/2024

[Solved] Purchased soundloops not accessible via offline computer

PROBLEM Music Maker v25. The soundloops our NGO have licensed are not accessible via Music Maker. "Please sign into the store to use any soundpools you have purchased." LIMITATIONS The computer with Music Maker cannot be connected directly to the

Photostory

3 answers, most recent on 8/5/2023

RE: [Solved] 2023 Version Spell-Checker

@David-Robinson5527 @emmrecs Hi, The only reference that I can find is the same as that indicated by Jeff. The full sentence is, "The new search feature helps you not only find the correct effects and templates even faster – it also corrects small

Music Maker

3 answers, most recent on 4/7/2023

[Solved] sound pools dont work

For no reason at all my Magix music maker (64-bit) (up to date version 31.0.4.50) has just started producing this error The file /undefined has been deleted or moved and cannot be used. Also the store is working very oddly.

ACID

4 answers, most recent on 5/31/2025

I can't download instruments from help menu

I want to download instruments from the ACID Pro 11 Pro suite help menu, but I can't click the checkbox. No matter how many times I click it, it remains blank. Actually, when I tried to download it a while ago, it was interrupted by an Internet

Movie Studio

5 answers, most recent on 11/21/2024

RE: can't get the offer of discounted Movie Studio upgrade, at $19.99

@Keith-Lynch Hi Is this the error message you are getting, or one very similar asking you to go to the Microsoft Store? If so this is Windows protecting you from installing 'unknown' programs. In Windows settings, Apps, Advanced app settings,

SOUND FORGE

One answer, on 1/28/2025

RE: Not able to start program

@roger-v5064 Welcome to the Magix users forums. Is this a new purchase? If so, from where? If not, has the product been previously installed by you? Has your email address changed? Also please show us a screenshot of the error message you see, or at

Movie Studio

16 answers, most recent on 8/20/2025

RE: Unable to install proDAD VitaScene V5 PRO in Video Deluxe 2026 Premium

I don't have VDL 2026, so can't speak on difficulties installing it. I've never had any personal issues installing Magix VPX or MMS/MEP. I wouldn't give up just yet. You paid for the software because you wanted to use it. How about listing your

ACID

5 answers, most recent on 6/25/2024

RE: Upgrade won't install C++ Redistributable

It would be a pretty simple thing for the installer to handle this without baffling the user with useless error messages, but thanks your suggestion worked.

Video Pro X

31 answers, most recent on 8/28/2024

RE: Selecting Movie Settings with VP X16

@rickduley Hi Rick The range error message and log indicate that the first 1.5 secs of the timeline is empty, this is not a problem in itself, however there are other potential issues: WRT to the Bunnings time, I have managed to replicate this,

SOUND FORGE

2 answers, most recent on 7/2/2023

[Solved] SF pro 17 - not starting-up any more

I have Sound Forge Pro 17. When I tried to start it, getting an error message that it cannot start. I have sent the message to Magix.I then uninstalled and reinstalled SF Pro 17. However the same problem. Would appreciate any advice. Windows 11 Home

Rescue Your Videotapes!

5 answers, most recent on 5/17/2024

Computer doesn't see my USB Dongle in File Explorer

I just purchased Easy Video Rescue Your Videotapes, so here's my problem. Afterinstalling the software that I just received, I opened the program and followedthe instructions. I attached my Canon Mini DV Ultra camera to my computer via theAV USB

Movie Studio

5 answers, most recent on 9/21/2025

RE: Menu Template problems

@jak.willis G'day Jak, I'm using Video Deluxe 2026 here so things could be different (possibly a fixed bug?) but if I right-click on a button and choose "Save in last template", the layout I'm using is put into the Last Templates tab/area. I can

Movie Studio

26 answers, most recent on 6/8/2026

RE: Message: Could not find a part of the program. Please install again.

Did anyone solve this? My Video deluxe 2026 Premium now doing it. Full uninstall and reinstall etc to no avail. Yes I use OneDrive but only for storage - no local directories are located on the OneDrive. And I sign in with a local account - Windows

SOUND FORGE

29 answers, most recent on 9/16/2025

RE: SF 11 refuses to start, even full re install

@daniel-DIAZ2990 It's likely they will say that this is a legacy software and they no longer support it. The current version is 18, not 11. If both Sound Forge Pro 11 and Samplitude Pro X3 suddenly had problems starting and now Sound Forge during

Movie Studio

46 answers, most recent on 4/10/2025

RE: Stereo not supported - burning disc

I had a thought that may help and did a little test, I found a very old video file that was imported from a video tape recorder and got the same 'stereo' error message. below is the screen shot of the properties. You can see this was capture in

Movie Studio

11 answers, most recent on 1/12/2026

RE: Video Deluxe 2026 - Access Violation Code - Program Crashes

@SHANE-KOHUT Welcome to the Magix user to user forums. Your screenshot shows that the error is being caused by a problem with "ntdll.dll" which is a Windows core file, so not a problem with VdL directly. You need to have your Windows installation