• Other products

  2 answers, most recent on 1/15/2019

  RE: Payments
  I have made My online payment, my bank account has been debited yet I'm blocked from my account. I can nevr get my call answered when I call Magix and when I email about the problem they tell me to change my payment method, yet my bank account has
• Off topic

  7 answers, most recent on 12/19/2018

  RE: Cancelling Contracts
  Hi again. I want to make sure that other people don't fall into your trap It is not my trap, I am simply another user like yourself! Although you may feel that you have been mistreated by Magix (though you have never actually told us what is your
• Movie Studio

  2 answers, most recent on 11/25/2018

  RE: Vegas Movie Studio 15 : Can someone help
  Thanks John.I've found navigating this companies forums and websites a real nightmare. Hopefully I've not be mislead into thinking it was a one off payment for the product :-\Cheers, Colin.  
• Music Maker

  2 answers, most recent on 11/16/2018

  Commercial use of soundpool 16 and previous versions
  I have read in one of the previous posts that soundpool versions 16 and prior can be used commercially without payment of any royalty. 1. Does that mean i can freely use my Magix Music Maker premium to publish music commercially (including offline
• Music Maker

  4 answers, most recent on 10/15/2018

  RE: Purchase completed, no Key
  Hi Jeff, thanks for taking your time to reply.So, I'm only showing one email other than the auto response to my ticket. I did check my spam folder, and use the search function for anything with "MAGIX" in it to make sure I'm not just missing it.The
• Music Maker

  4 answers, most recent on 10/12/2018

  RE: I can't buy additional features on Music Maker
  do you... allow the payment? sorry, I know this is a stupid question, but we gotta cover our bases.
• Music Maker

  4 answers, most recent on 10/12/2018

  I can't buy additional features on Music Maker
  Payments wont go through but I still get a text message from the bank asking me if they should allow the payment.
• Off topic

  4 answers, most recent on 10/11/2018

  RE: cancel contract problem
  @Jakub-Duch Your email to Magix was clearly written and sent on September 9, 2018. Their response, fully in line with their stated terms, says that cancellation will be effective from October 9, 2018, exactly one month from the date of your email.
• Off topic

  4 answers, most recent on 10/11/2018

  RE: cancel contract problem
  Hi. Please read carefully this quotation from the reply you received: As per the subscription terms, we require one month notice before the subscription renewal date to process a cancellation. As we did not receive notice, the subscription was
• Off topic

  4 answers, most recent on 10/11/2018

  cancel contract problem
  pls help me cancel contract. i have sent e mail 3 month ago about cancellation ans even i got respond. Unfortunately payment was took from my account :/   MAGIX Sales Department do mnie Hello,Thank you for your request.As requested, the
• Other products

  3 answers, most recent on 9/28/2018

  RE: Purchasing error
  Hello @Stephanie-Sotolotto, I need some more information to look into this:- time- payment method- article Thank you for your help
• Other products

  3 answers, most recent on 9/28/2018

  Purchasing error
  Yesterday and today I tried to buy soundpools from producerplanet and after putting in my payment info it says "an error has occured during purchase process." Please fix.
• Movie Studio

  4 answers, most recent on 1/6/2020

  [Closed] I can not cancel my contract. Help me.
  I bought three months of Sony Vegas 365. 11 days left. But I did not want to use Vegas anymore, so I tried to cancel. Keep your payment up-to-date and avoid the extra charges resulting from chargebacks etc. These phrases come out. I do not
• Music Maker

  3 answers, most recent on 7/25/2018

  Pay for Multi-Core Support...
  It's 2018. Why is this even a thing? I guess that's what they meant when they went to the new system where you "get new features as they release..." We forgot to read the fine print "as long as you're willing to pay for them." But this is an
• ACID

  4 answers, most recent on 7/3/2018

  RE: Dark background-Arggh!-SOME SUGGESTIONS-Requests please
  Guess you know what i going to say ? Yup your right the Dark colour is foul its just so unusable, Makes you wonder if some Hacked the Sony Code Changed the colour from Usable to Just Crap Then the same people Hacked Magix Website making BOLD CLAIMS
• ACID

  7 answers, most recent on 1/13/2019

  RE: Unavailable fx in Acid Pro 8
  @GaryLee I see where folks say J-Bridge works but I'm not spending money on that. Can I ask why? Although not an Acid owner/user I do use jBridge in other DAWs I run. A one-off payment of 14.99 Euros, or the equivalent wherever you live, seems to me
• Web Designer

  6 answers, most recent on 5/28/2018

  RE: Reactivating a .com domain do to expired credit card information.
  I know this post was 2 years ago but would like to ask a question concerning this same matter. I received an email from "domain-service-log@magix-online.com" asking fo me to register my soon to be one year old Domain Name. Also received and another
• Music Maker

  2 answers, most recent on 5/28/2018

  Purchased new instrument it did not add to the download queue
  Hello I just picked up Pop Brass with an anniversary coupon, payment went through but the instrument didn't download, tried it again with upright Bass and it added to the queue, downloaded, and installed like normal.   Not sure what happened but it
• Off topic

  9 answers, most recent on 5/28/2018

  RE: Online Purchase Order
  @johnebaker  as far as Magix is concerned, yes the payment went through. When I look @ my financial institution, The money went through and was processed, so in other words, yes.   @emmrecs the link you provided gives me a different visual than what
• Off topic

  9 answers, most recent on 5/28/2018

  RE: Online Purchase Order
  @Akhearix Did you check that the payment you made has actually gone through with the bank/credit card/Paypal or other provider you used? John EB  
• Off topic

  9 answers, most recent on 5/28/2018

  RE: Online Purchase Order
  Hi again. To not have received any email after five hours is unacceptable and, in my experience,very unusual. I realise that is no comfort to you, however. I'm afraid you will have to wait until Monday morning if you've received nothing in the
• Off topic

  9 answers, most recent on 5/28/2018

  Online Purchase Order
  So I just purchased a software from Magix, however I'm a bit annoyed at the fact that even though they boast "The download version allows you to download the software right after purchasing it. There are no shipping costs involved." yet over an hour
• Music Maker

  17 answers, most recent on 1/17/2020

  RE: Payment options
  Update: After some back and forth with development and management, I'm afraid I have to confirm that PayPal is indeed currently not a payment option in the in-app store system. (It was shown on my due to the special status of the account I'm
• Music Maker

  17 answers, most recent on 1/17/2020

  RE: Payment options
  Hi djmrice, What country are you in and/or what currency are you using? This may be some kind of regional restriction. I seem to remember that our company can only offer PayPal as a payment option for currencies for which we have an official office