• Other products

  5 answers, most recent on 3/25/2025

  RE: [Solved] Soundpool License upgradable?
  Hi all, I'm afraid I have to confirm that there is no such thing as a license type "upgrade" option at the moment. I have suggested to management and development to consider something like this for the future, but that's probably more of a long
• Movie Studio

  8 answers, most recent on 10/23/2019

  [Solved] WARNING! New Update version 19.0.1.31
  My program just updated to this 19.0.1.31 version but I can't find any info on the update. Can anyone point me to the page please? [Edit] Warning! since uploading MEP keeps crashing on my machine half way through projects. It is loading all my ram
• Movie Studio

  One answer, on 10/6/2019

  [Solved] Can only shut down MEP Prem after export rendering with Task Manager
  I keep get this message every time after I alter a project or export a video. I've used Task Manager to get this image. Is it correct to be showing two versions of MEP running? I forget which app I used to get this info but it's a log from
• Music Maker

  2 answers, most recent on 9/28/2019

  RE: [Solved] object effect rack
  @Solrac @aloksahdev Hi, The current version is 28.0.1.19. Please always indicate the version that you are working with. In this version (2020), the Object Effects rack is in the bottom window under the tab Inspector. Simply select an object and
• ACID

  14 answers, most recent on 12/22/2022

  RE: [Solved] Acid Pro 8 Failed to install Microsoft Visual C++ 2017 Redistributable
  Okay, finally received a response email from MAGIX Pro Support 17 hours ago regarding this issue and they've replied saying that the previous versions of Acid Pro 8 would give the same problem with installation, but that wasn't true (Scroll up to
• Music Maker

  3 answers, most recent on 9/7/2019

  RE: [Solved] Music Maker 2013 Premium file not found / some instruments won't load
  Hi there, Sorry to hear about this issue. Vita (or any of the Vita-based solo instruments) complaining about not being able to access some file that is part of the sample library for that particular instrument is usually an authorisation/DRM problem
• ACID

  14 answers, most recent on 12/22/2022

  [Solved] Acid Pro 8 Failed to install Microsoft Visual C++ 2017 Redistributable
  Hi, I've recently purchased 'The Beat Goes On' bundle via Humble Bundle and the only issue I have is Acid Pro 8 installation (Acid Pro 8 Version 8.0.8 Build 29). Sound Forge Pro 12, Music Maker, MP3 Deluxe 19 and Acid Music Studio 10 have installed
• SOUND FORGE

  4 answers, most recent on 9/8/2019

  [Solved] [Resolved] Redundant save dialog ?
  Sound Forge Pro 13, Build 100. After marking tracks, Control C-E to copy to new file, Control X-S to save, Control W to close, prompts to Save with a dialog box requiring a response. Previous versions SFP 11 & 12 did not. Do I need to set
• Audio Cleaning Lab

  7 answers, most recent on 8/19/2019

  RE: [Solved] backup disc
  Hi there, I checked with our sales/logistics people, and can confirm that you'd be getting a professionally pressed CD. The back-up discs would be shipping from our main warehouse and sales office in Germany now, even if you're e.g. in the US. It
• SOUND FORGE

  20 answers, most recent on 8/17/2020

  [Solved] Incompatibility between all my MAGIX audio programs and Yamaha AG06?
  Hello! I just acquired a Yamaha AG06 audio interface/mixing console (which uses the Yamaha Steinberg USB Driver 1.10.4), and I think I may have found a bug or incompatibility in Sound Forge 12.1 (Build 170), in both the 32- and 64-bit versions.
• Video Pro X

  13 answers, most recent on 6/8/2019

  RE: [Solved] Motion tracking met plugin
  @Colorz @johnebaker The OFX version of spotlight (and others) is fully keyframable. Open the details and put kf's on the ones that you want. John CB
• Audio Cleaning Lab

  One answer, on 6/3/2019

  RE: [Solved] ACL15 - No access to downloading the install file
  Hi Thomas, A downloadable version of ACL 15 pre-dates MAGIX' current serialisation and installer system. You'd find the download link in the original order confirmation e-mail, but it wouldn't be linked from Service Center on the MAGIX website in
• Movie Studio

  5 answers, most recent on 5/26/2019

  [Solved] Trouble activating Ignite Color Cine (Magix Edition)
  I keep getting the following error. It says Your serial is only valid for Ignite Color: Cine (Magix Edition) Which I have downloaded from inside of running Magix but it seems to think I have another version installed. I looked for the folder and
• Music Maker

  16 answers, most recent on 7/12/2025

  [Solved] The Yellow 'Beat' Bar at the top of the project window
  Music Maker version 27.0.3.34 - full version paid for running on Windows 10 Refer attachment. What is the yellow bar that runs along the top of the project window called? Somehow. it appears to have collapsed in on itself, so it's no longer a bar,
• Movie Studio

  3 answers, most recent on 5/13/2019

  [Solved] MEP 2016 Plus - 'Over Sized' Interface (Reverb-Echo)
  Hi Gang I'm missing something? Is there a way to choose a different 'Face' for Echo-Reverb? Or REDUCE the large interface? Seems I have to bring up 'Music Editor' in order to access 'saved' Reverb settings that were put on a particular sound effect
• ACID

  7 answers, most recent on 12/2/2019

  RE: [Solved] VST3 Sidechaining
  hi @anthony-james - Audio routing required for something like side chaining needs to happen at the host level, not the plugin level. Acid 8, 9, Next still do not offer the ability to route the output of an audio channel to another audio channel -
• Movie Studio

  12 answers, most recent on 4/26/2019

  [Solved] MEP 16?
  Sorry I thought I should start a new thread since I contributed to the old thread getting too confused. As John CB pointed out: "the question is, what is the last version of MEP before the Update Service started?" I'm looking for a version 'Without
• Music Maker

  3 answers, most recent on 1/3/2021

  RE: [Solved] Ozone Elements 8 needs authorize and i don't have serial number
  Hi there, Jeff already commented on the whole iLok situation. So, that would be completely optional. You'll be able to perform the plug-in activation just via an iZotope serial number. In the context of MAGIX audio products that include iZotope's
• Movie Studio

  8 answers, most recent on 4/25/2019

  RE: [Solved] Different Versions of MEP Opening Incorrectly?
  Hy Cube Ace - How ya doin Buddy? "anything worked on and saved in a later program can't be re-opened in the earlier program" Absolutely! I totally get that my friend. That's usually always the case in similar situations. What I just discovered is
• Movie Studio

  27 answers, most recent on 4/14/2019

  RE: [Solved] Any Adjustment Needed For New GForce GT710 1GB Video Card?
  @CarpentersMate . . . . MEP15 will not allow me to export to MP4 @ 1080X720 . . . . Is 1080x720 a typo? Do you mean 1280x720 ? If you do need 1080 x 720 there is not a default preset, in any version of MEP, for this, however you can create one as
• Movie Studio

  2 answers, most recent on 4/4/2019

  RE: [Solved] Can you Increase the Number of Tracks available
  @Xenofex2 Hi George The number of tracks is set in the Project settings (E key). The different versions have the following track limits: Basic: 32 Plus and Premium: 200 HTH John EB
• Music Maker

  3 answers, most recent on 3/27/2019

  RE: [Solved] soundfool error
  Hi there, Please make sure your Music Maker is up-to-date, via the appropriate auto-update option in the "Help" menu. The problem you're experiencing should no longer be a prominent one in the current version. If you do continue to have this
• Photostory

  15 answers, most recent on 7/5/2019

  [Solved] Photostory Travel Map - unable to rearanging the order of Locations
  once I have created a list of locations I cant rearange them. I have tried clicking with the left button and dragging the mouse, but it just highlights the text. I do have the very latest photostory delux (2019) and the user interface for my travel
• Photostory

  2 answers, most recent on 3/10/2019

  [Solved] Magix Photostory Easy MPEG-2 error message
  How can I resolve the issue behind the following error message?: "Unfortunately, the function 'MPEG-2' is not available due to licensing conditions." I arrive at this error message after creating a slideshow and clicking as follows: File > Finish