• SOUND FORGE

  6 answers, most recent on 12/9/2025

  RE: reg custom fade scripts from old version not recognized by new reg
  Do you have SF Audio Studio 12 or SF Pro 12. AS-12 was a one-time build so preset compatibility with other versions be an issue. I think VST presets would be compatible though.
• Movie Studio

  20 answers, most recent on 4/21/2023

  [Solved] Section Effect does not work
  Hello,   I am using Movie Edit Pro, Version 21.0.2.138. Everything is working well, however, a very simple function refuses to save any changes: the Effects -> Section one. I simply want to crop out black borders from a video. I recorded it at
• SOUND FORGE

  15 answers, most recent on 7/27/2025

  RE: Scripting question
  Thank you SP I have no idea how to do any of that. So, I'll stay with VS Code. Paul
• SOUND FORGE

  18 answers, most recent on 11/9/2025

  RE: Support Is Non-Existant
  @Mark_Stevenson Doesn't the first automated response give you simply an AI chatbot response and tells you that you should respond again to get in contact with human support staff? Doing nothing will lead to a closed ticket, like you experienced. No.
• Movie Studio

  30 answers, most recent on 9/24/2025

  RE: No sound from combined files
  @Yoshinori-Tokuda Thanks, got it now. The audio imports OK on my laptop (no extra codecs installed; I do have VLC Player installed). MediaInfo shows the audio is AC-3. Exactly what program do you have, and what version is it? Help>About will show
• Music Maker

  14 answers, most recent on 6/10/2024

  RE: [Solved] Music Maker begins to lag, eventually crashing after opening store.
  So I upgraded my computer and got a bigger SSD drive and that did not solve the issue. However, on the just in case that a solution couldn't be found from those who took the time to help me I messaged support this is their answer and It solved
• Music Maker

  5 answers, most recent on 10/21/2024

  [Solved] How to change loop chords?
  I was looking for a program to quickly arrange songs. And came across this video: I was glad that I found what I needed and bought the premium edition for my sister. But I can't change the chords! For example, I can't choose major or minor. For the
• SOUND FORGE

  7 answers, most recent on 11/10/2024

  [Solved] Audio Input issues
  I have just purchased an ASUS laptop with Windows 10 installed. I am using the mic in function to import audio from an external recording device. The Sound Forge 13 however is not properly monitoring the audio signal. What do I need to do to
• SOUND FORGE

  77 answers, most recent on 2/4/2026

  RE: SFPro continually crashes - versions 14-18
  So what should I do?
• Photostory

  20 answers, most recent on 2/28/2026

  RE: Photostory 2026, "RC String 8875 not found"
  @David-Robinson5527 HI . . . . only appears when in the Classic view . . . . Good catch, and confirmed, this is a bug. Classic view is one I do not normally go into. I will send in a bug report. John EB
• ACID

  10 answers, most recent on 4/13/2025

  [Solved] manual
  Is there a full PDF version of the ACID PRO 11 Manual. I do know about the help index.
• Audio Cleaning Lab

  6 answers, most recent on 11/24/2025

  RE: [Solved] Install Audio Cleaning Lab 2016 on new PC
  @goodone2 Assuming your version of ACL will run on a modern computer you need to deactivate your existing registrations of the app. To do this (since your desktop ... died years ago) you need to go to your Magix account, log in and go to My
• SOUND FORGE

  7 answers, most recent on 2/3/2023

  RE: [Solved] Noise after installing Sound Forge 14
  @David-Bertelli This might help you Hi! this sounds like another case of the magix low latency 2016 driver interference again...i would recommend uninstalling the magix low latency driver...here's how to do it: press the Windows key + R on your
• SOUND FORGE

  11 answers, most recent on 5/26/2025

  RE: Volume automation - Sound Forge 18 Pro
  Thanks, Rick. I appreciate that's one way of doing it, but drawing envelope points for every breath might slow me down a bit. Since I last posted, I bound a hotkey to the Volume window. Everytime I open it, it remembers the last setting I used (I'm
• Movie Studio

  70 answers, most recent on 9/19/2025

  RE: Reasonably affordable graphics card for Magix Movie Edit Pro Plus
  I guess at this point, I don't really have a choice. Do you have a link? I stopped buying the updates after a while because my PC can't keep up w/ the hardware required and I really don't use much of the things my editing software can do. Even
• Movie Studio

  8 answers, most recent on 4/10/2026

  RE: -14 error
  @lighthope Please read https://www.magix.info/us/support/?question=395974&title=what-should-i-do-if-error-code--14-appears-when-activating-the-program and follow the advice given there in order to resolve the problem. (It seems you are entering
• Video Pro X

  9 answers, most recent on 1/20/2026

  RE: No output option at 100fps for 4k-100fps video
  @tom_frank Hi. Exported frame rates from video editors is often not a limitation of the editor but the codec used for export does not support those frame rates. Some video editors do not use some available codecs that may do as they quite likely
• Movie Studio

  33 answers, most recent on 3/6/2025

  RE: Odd Autosave Behavious with MS 2025 version 239
  @johnebaker Thanks John, it shouldn't do it, and I'm sure it didn't do it with earlier versions. It sends a shiver down my spine every time I open a project and that pops up. I wonder what hasn't been saved.
• Movie Studio

  6 answers, most recent on 4/24/2026

  RE: Movie effect settings ??
  @idd-2016 Hi, Good one! I almost always forget that the feature exists and most users probably don't know about it. Do you use any of the Movie Effects Settings? If so, which ones and why? @johnebaker Hi John EB, From what I recall, you use the
• Music Maker

  One answer, on 10/15/2025

  loops unlimited subscription
  When purchasing the subscription i did not realize i needed the music maker software to use it and i would like to cancel my subscription. i however cannot find how to do this.
• Other products

  5 answers, most recent on 3/25/2025

  RE: Soundpool License upgradable?
  @David-Barselow What do you mean? Missing in your account?
• Music Maker

  16 answers, most recent on 5/15/2023

  [Solved] Keyboard doesn't work
  Hi Guys, I have a keystation 88 M-AUDIO linked to my Magic Music Maker 64 bit. Feels like I've checked all the right boxes and i can see the keys light up when I use my mouse AND when I touch my keyboard but no sound is coming out. What am i doing
• Photo & Graphic Designer

  6 answers, most recent on 3/21/2023

  RE: [Solved] Software Update not working
  @kathleen-a Hi . . . . Renew the Update Service, Installs the latest version of the Update Service for your software."Start Installation" button. Should I do that?. . . . The Update Service is a 'sub feature' of the program, it is a small update and
• Video Pro X

  175 answers, most recent on 5/27/2026

  RE: Video Pro X16 - New Features and Bug Repairs
  Which video effects are doing this? If a video effect, such as Camera Zoom, which is based on the Size, Position & Rotation effect, then has Size, Position & Rotation settings changed, they are applied on top of the existing SPR settings