• Movie Studio

  3 answers, most recent on 11/10/2020

  RE: [Solved] New/unique fonts not displaying correctly
  @TrooperTru @emmrecs Hi. Not all fonts can be used by all graphical editors. I assume these fonts were found on a third party website. There are some Microsoft fonts that won't work within the MEP text either. As a rule of thumb,if they do not
• Xara Designer Pro

  3 answers, most recent on 11/24/2020

  RE: [Solved] Difference between Upgrade and Update
  @Donald-Sanders Hi, Check carefully about the Update Service for $39. It is probably not for Xara DPX, but for either Photo&Graphics Designer or Web Designer Premium. Extending the Update Service and Upgrade are the same thing. Given that Xara
• Movie Studio

  2 answers, most recent on 9/12/2020

  RE: [Solved] Video of .mov file not displaying in Movie Edit Pro
  Thanks Andy. i had a reply from Magix support who suggested the following, which did the trick. I must admit I'm surprised the program doesn't just detect whether or not your hardware needs this setting though! "Since we use a new technology for
• Photostory

  2 answers, most recent on 9/11/2020

  RE: [Solved] View Screen is Gray
  @Teresa-Hoffman Welcome to the Magix user to user forums. Can you tell us the exact version number of Photostory you have, please? You can check under Help>About MAGIX Photostory. The current latest is 20.0.1.56; although the version number is
• Movie Studio

  5 answers, most recent on 9/12/2020

  [Solved] Monitor assignments for multi-screen
  I pressed the wrong button, which I have no clue what it was, in MEP 2021+. And now, instead of the multi screen video being on monitor 2, which is on the left of my main monitor 1, it is now on monitor 3. Which is mounted up and above my monitor 1,
• Movie Studio

  25 answers, most recent on 9/8/2020

  RE: [Solved] Can't finish updating to 2021 Premium
  @psalmista2008 Hi . . . . Curious as to why would 2020 work without any issues and suddenly 2021 has problems with older cards . . . . Updated technology - to quote Magix from this comment . . . . since we use a new technology for hardware encoding
• Video Pro X

  4 answers, most recent on 9/2/2020

  RE: [Solved] Problem with importing MP4 files
  @mikeward Hi What is your computer specification - see this topic for details of what is required. If you do not have an Intel processor of 4th generation or later with an active integrated graphics chip, try turning off the Use hardware
• Movie Studio

  8 answers, most recent on 9/2/2020

  RE: [Solved] Black preview, sluggish performance
  So...I swapped the graphics card for a AMD Radeon R9 and everything seems to work. Ain't it funny?
• Movie Studio

  40 answers, most recent on 10/23/2021

  RE: [Solved] No video after upgrade to 2021 Movie Edit Premium Plus
  MAGIX Premium Support contacted me this morning and gave the following suggestion which worked for me. I upgraded to 2021 and followed the instructions and it worked for me.________________________________ Dear Mr. Ellis,since we use a new
• Movie Studio

  6 answers, most recent on 8/17/2020

  [Solved] Possible glitch in the new updater program?
  In less than 24 hours we have seen two posts. One by Gidd and one by Alexander8. Both have had their program reporting issues with what seems to be the Intel HD graphics driver. Both seem to have HD graphics drivers as reported as to being supported
• Movie Studio

  6 answers, most recent on 7/31/2020

  [Solved] Program Monitor window showing double image
  Having been working fine with MEP 2020 for months, a few days ago, my Program Monitor window started showing a double image, two identical side by side, on the video stream of the project I am working on. See pic attached. I have loaded old projects
• Movie Studio

  29 answers, most recent on 8/3/2020

  RE: [Solved] Easiest video format for the software to work with
  @pcs800 Hi Based on the partial computer specification: . . . . AMD 4.0Ghz 8 core, 16GB ram, 1GB video card . . . . The real issue is not the file formats, assuming the graphic card is a NVidia, your computer is not capable of using Hardware
• Movie Studio

  9 answers, most recent on 7/22/2020

  RE: [Solved] Movie Edit Pro Premium freezing on 16g ASUS laptop
  @K-Frazier Hi and welcome to the forum. Is the laptop an Asus ZenBook Pro? Movie Edit Pro requires the use of the Intel integrated GPU to ensure smooth playback and it is very likely that this is disabled, the GTX960 GPU cannot be used by Movie Edit
• Movie Studio

  9 answers, most recent on 7/22/2020

  [Solved] Movie Edit Pro Premium freezing on 16g ASUS laptop
  Experiencing dishardening program freezes on a great condition gaming computer with plenty of ram. I've tested the program on 3 different devices and it freezes on all 3 devices. No chance of refund and I'm seriously frustrated. Please help
• Video Pro X

  44 answers, most recent on 7/2/2020

  RE: [Solved] Rendering an 11 mintue video takes 8 hours +
  @CubeAce, @Scenestealer, @browj2, @johnebaker Test Results Hereby a post to detail the test results from some tests I have run with various settings. (EDIT: Added the Media Info files as @Scenestealer requested [10]). Setup Intel I7 8700k hexacore
• Photo & Graphic Designer

  12 answers, most recent on 7/7/2020

  [Solved] download on new computer
  I have been using Photo & Graphic Designer on a low-end laptop and it recently stopped working so I had the odd chance of buying a high-end desktop PC just for the use of this product and others with the high demand of graphics and ram. However,
• Movie Studio

  7 answers, most recent on 5/5/2020

  [Solved] Clip audio has forced fade over entire clip, missing handles
  Occasionally, I'm having this issue where the audio (on separate track from video of the same source file) gets a forced gradual fade out over the duration of the clip. It is visible with the white volume line and "MUTE" and "Volume" are displayed
• Movie Studio

  15 answers, most recent on 3/30/2020

  [Solved] Horizontal rolling bands due to LED lighting
  Need to edit to remove darker horizontal moving bands caused by LED lights. The aftermarket product "Flicker Free" plug-in (from Digital Anarchy) works well. Just starting with latest Movie Edit Pro Plu. Need to know (1) if Flicker Free plug-in can
• Movie Studio

  31 answers, most recent on 3/29/2020

  RE: [Solved] MEP System Requirements
  I just typed in Magix MEP specs into Google and got to this page. https://www.magix.com/gb/video/movie-edit-pro/specifications/ But to be honest I think they are a bit relaxed on the specs. Running Window 10 I'm often using more than 15 gigs of ram
• Movie Studio

  26 answers, most recent on 3/10/2020

  [Solved] Where did the key frames go for Title Templates?
  Go to Templates > Dynamic Titles > Typewriter. Type something. Let's say that you want to speed it up or reposition where the text starts, etc. In the old days, I used to be able to change key frames for position, speed, etc. I'm not seeing
• Music Maker

  11 answers, most recent on 2/7/2020

  [Solved] Fragmented Demo Files.. Bummer first experiance
  After downloading and running (installing) Music Maker. Then allowing it to do an update for the first time I found that all the demo songs were fragmented.. As in spaces imbedded within each clip (Part whether it was midi of audio) that made each
• Movie Studio

  13 answers, most recent on 1/17/2020

  RE: [Solved] igdrclneo64.dll error on installlation
  Well Ray thanks for your help, I removed the NVIDIA graphics card - had to because after I disabled the card I had no video output - after I removed it and went back to the onboard graphics Magix works fine now. I,m happy that it looks essentially
• Movie Studio

  13 answers, most recent on 1/17/2020

  [Solved] igdrclneo64.dll error on installlation
  Reid-Fox I have recently purchased Movie Edit pro, I was using Movie Edit Pro 2016 and have now upgraded. I am haviong an installation issue, i get the same error upon initial startup. I researched it and i did update the intel drivers using the
• ACID

  7 answers, most recent on 10/1/2020

  RE: [Solved] ACID pro 9 installation problem on windows 10
  Try Ccleaner. Clean your system and the registry, and then see if it installs. It can be an issue with orphaned registry entries. I'd also make sure all of the ACID [Pro] Folders are deleted from %AppData%, %ProgramData% and "C:\Program Files" (or