Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

@Betovalle Hi, I think the thumbnails in the fx window are showing the first frame of he clip, trim off that first frame to see if it updates the thumbnails. I can't check this because my Colorize loads differently..? Yours shows how it used to load

Movie Studio

43 answers, most recent on 3/7/2025

RE: Audio not importing

@Gid Hi Gid. QuickTime has to be downloaded. I think there must be more project settings as ticking that didn't work for me. Is it playing the audio? @johnebaker Hi John. Didn't both MEP and VPX have the additional FFMPEG based converters? Ray.

Samplitude

24 answers, most recent on 12/23/2024

RE: Extremely slow download speeds!

@W-Quinellipe-Zorn I don't know why you brought up Vegas? Because your screenshots clearly show you are downloading Vegas Pro 20, not Samplitude! I have recently needed to download several Magix product installers, including Samplitude Pro X7, and

Audio Cleaning Lab

One answer, on 7/25/2025

RE: Is there an upgrade to Audio & Music Lab Premium?

@jdloudon Sound Forge Audio Cleaning Lab 4 is the latest version. They just changed the name from Audio and Music Lab. I think you should be able to get an upgrade to it. By now, it's also pretty old, it's from 2021 and development has stopped and

Movie Studio

36 answers, most recent on 7/14/2025

RE: Video Deluxe 2026 website

@Reyfox Oh, it's worse than that. If you reside in one of the other supported language country versions of the program and log in accordingly, do they get their own forums? No, they end up here. Not on the German forum where they could also get to

Off topic

13 answers, most recent on 2/27/2026

RE: Payment not received email

@riley-colwell @Tom_Sp You said in your response...... "Please note that this is a legally binding contract.If you do not update your payment details within 18 days, so that the amount due can be debited, your subscription will be canceled and all

SOUND FORGE

5 answers, most recent on 4/7/2025

RE: Voice to speech suddenly stopped working

Okay a couple of things. First, despite it saying I had over 120,000 characters left I opted to but the small pack of additional characters. When I applied them, it worked . Second, in my profile it says I have two active subscriptions for SF 18 pro

Samplitude

4 answers, most recent on 11/5/2022

[Solved] Volume Issue

Hi, I've been experiencing some issues with volume levels and wondering if anyone can provide any insight. I'm creating a track in Samplitude Pro X7 and mastering it for export. Everything sounds fine within Samplitude but when I play the exported

Movie Studio

24 answers, most recent on 9/20/2025

RE: Inserting a clip on the timeline

@Pete-Lowland Hi, at the bottom of the preview window are 3 buttons, Single Objects - that doesn't do anything & sounds like that's what your in. Single Track & All Tracks will move the objects on the timeline as you wish Edit, Sorry just

Movie Studio

61 answers, most recent on 7/25/2024

RE: My MAGIX software will not cut a DVD to Disc

@johnebaker Hi John. I think your first comment is directed to Al. I could fit a slimline drive into my case. I have the bays for it. I have eight front facing bays. Most now redundant. Ray.

Photostory

19 answers, most recent on 12/22/2024

RE: Can't understand advice given by support team

Hi emmrecs Thank you for the video. I shall explore it when I get some free time. In the meantime I am now certain that it is not the individual slides but the place in the timeline where they appear. There were 3 blanks initially. I don't know what

Video Pro X

15 answers, most recent on 11/13/2024

RE: VPX/MMS frame rate variable

@Betovalle Roberto, I would think that the designers would not expect that someone would go to the trouble of setting speed keyframes then use the Object Stretch mouse mode. What would be the point? If that indeed is what you want, a workaround

Movie Studio

41 answers, most recent on 2/6/2025

RE: How to fix or smooth de-interlaced content?

@jak.willis Greetings Jak, I'm more than a little confused. Can you help me out please. For 3 years, a lot of the stuff they showed was going out de-interlaced when it shouldn’t have been. Why shouldn't it have been. Surely a TV company can

Music Maker

3 answers, most recent on 6/14/2024

RE: I cannot download a soundpack I paid for. (Tropical House Part 2)

@PokyBeats I think you need to email infoservice@magix.net with full details of the problem, including clear evidence that you do already own this Soundpool and request their assistance in redownloading it. HTH JeffForum Moderator

Samplitude

3 answers, most recent on 5/11/2025

RE: Vita Cello out of tune

@psychojosh13 Could be that some samples themselves are slightly out of tune because they were recorded that way. Usually, each pitch has multiple samples (maybe 3 or 4) which alternate between each key press to prevent a machine gun effect. If one

Movie Studio

One answer, on 6/13/2024

RE: [Closed] Not Rendering for DVD transferring

@christopher-l4548 Gday Christopher, you're currently on the Magix part of the forum. I think you have Vegas Movie Studio. In that case, please post your query here: https://www.vegascreativesoftware.info/us/

SOUND FORGE

5 answers, most recent on 4/24/2025

Sound Forge Pro 18 not remembering save settings, plugin settings

Hi, I just recently updated to SF 18 from SF 14 and am having some issues. Previously, anytime I saved a file, the save settings would default to the "default" setting, that is to say, whatever the file itself was set to. Now, it doesn't do that. It

Movie Studio

11 answers, most recent on 5/2/2026

RE: MEP 2016 Plus - Trying To Copy Media Onto New Project

Hi Andy & AA! Appreciate your all your concern ... (thank you). This is just fun project. BTW, the NASA stills weren't touched, only the video was snatched by the invisible demon, (No Quarantined items). As I recall, the main project file MVP

ACID

8 answers, most recent on 12/15/2025

RE: Acid Pro 11 plante "update VST plugins"

@Strictly-East Assuming this is caused by some VST, did you install a new VST between the last time Acid worked and now? Have you removed some entries from the VST paths in the program settings just to make sure Acid only scans certain folders with

ACID

7 answers, most recent on 6/29/2024

RE: ACID Music Studio 10.0.108 32 bit vs. ACID Music Studio 11 - opinions?

There hasn't been "any" updates to AMS 11 since 2019 @SP. ? wow, if so.... I'd think since still selling it as current on site, and shows Windows 11 supported..... it would have at least a few bug fixes if no core improvements since 2019...

Off topic

163 answers, most recent on 6/12/2026

RE: Magix support has not responded to support tickets for months

@Steve-Jones3743 As a customer what's stopping you from contacting @Tom_Sp user Sp contacted Tom and his issue was resolved? As stated we are only volunteers, we have no authority over Magix. All of the answers are in this thread. Stephen Forum

Movie Studio

4 answers, most recent on 12/24/2022

RE: [Solved] Importing video clips

@William-Potter Hi William and welcome to the user to user support forums. First try changing the program settings in the device section for Import, Processing, and export all to CPU. Unfortunately your graphics card does not support Direct X 11.1

Other products

6 answers, most recent on 12/5/2025

URGENT: Cannot upgrade/crossgrade from ACID Pro to Vegas Pro 23 Studio

I submitted a ticket to Magix l think on Sunday 30 November 2025, because throughout the weekend I had been trying to upgrade / crossgrade to from ACID Pro 7 to the full Vegas Pro 23 Studio suite. My ACID Pro 7 serial, repeatedly input, with and

Video Pro X

7 answers, most recent on 12/14/2024

RE: VPX 16 upgrade price

@emmrecs Thanks for the tip and the opportunity to continue using Magix. I was already thinking about returning to Vegas Pro and would have to redo a lot of work since I had changed from VMS to MMS. And so I evolved and naturally today I need to be