Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

For me, Music Maker freezes were caused by OneDrive. I prohibited OneDrive from asking if files should be deleted. Each time the OneDrive keep/delete files requester came up, Music Maker froze. The only way out was via Task Manager. After that, I

Movie Studio

7 answers, most recent on 4/10/2026

RE: cant download extra content

Hi, I have just installed Video Deluxe 2026 Ultimate, but I only have the Premium edition. In 'About Magix Video Deluxe', it confirms that I have the Premium edition. I have redeemed the coupon code, but cannot find the Ultimate pack. I cannot find

Photostory

2 answers, most recent on 2/26/2026

[Solved] PS 2026 Uprade freezing

Recently upgraded from 2024 to 2026 version but when importing pics & vids the program is freezing and can only shut it down via task master I have searched help section for and am unable to follow the suggestion to access hidden AppData

Movie Studio

6 answers, most recent on 12/9/2025

[Solved] Nvidia RTX 5080 Graphics Card | But MEP 2026 suddenly stopped using it

I have MEP 2026.Via settings, it's already set to import/process/and export using this Graphics-Card.But when exporting a video (as Mp4) I get the following message on the top-bar:"Mixdown (Please update your graphics-card)"And it's taking literally

ACID

2 answers, most recent on 2/4/2025

RE: Cannot see files in explorer

@Nicholas-Huff Have you installed all the loops via the Help menu?

Off topic

40 answers, most recent on 1/26/2026

RE: [Closed] Does Magix have customer support?

Greetings, To whom it concerns. I have tried to place an order via PayPal. Each time I was met with an error and to try again. Apparently I was charged 3 times via PayPal. I have reached out to the support email regarding this. No reply. I wanted 1

SOUND FORGE

4 answers, most recent on 2/19/2025

RE: OZONE 9 mastering icons missing from my Sound Forge 18

@VegasProAus Add the plugin via the FX Plug-Ins menu to your audio file.

Music Maker

4 answers, most recent on 1/26/2025

[Solved] Exporting a song freezes MM

When I try to export a song in Music Maker (e.g.: *.mp3) the module for normalisation keeps stopping at 8%. MM then freezes and can only be stopped via the task manager. When I choose not to normalise the same thing happens while mixing down (also

Music Maker

One answer, on 10/13/2025

RE: unable to install new soundpools purchased online into Music Maker

@J-Bradshaw Be aware, this is a user forum and we are just users like you that try to help each other. To answer your question, Magix Soundpools adhere to a specific file naming scheme and folder structure. If you buy loop packs other than Magix

ACID

267 answers, most recent on 4/2/2026

RE: Feedback on ACID Bugs

ACID has indeed been acquired by BORIS (along with SoundForge and Vegas), and Boris has confirmed via email to several US users that they are working on a whole host of major updates! ACID PRO 2026 is back! That is good to read, i use it mainly and

SOUND FORGE

6 answers, most recent on 2/7/2025

RE: Error opening the program

@JamersonDJ Try running it once via right clicking the shortcut icon > Run as administrator.

Movie Studio

3 answers, most recent on 1/22/2025

RE: [Solved] Move Movie Studio 2025 Platinum to new PC

@Craig-Newbould Welcome to the Magix user to user forums. If your account, My products, shows a valid key and link for the installer for MMS 2025 Platinum, there is no need to do anything other than download and install it! Each version is a

SOUND FORGE

5 answers, most recent on 6/17/2025

RE: [Solved] Short bursts of static

@Pat-DeLaquil This could be caused by the Magix Low Latency ASIO driver (a rebranded, older version of ASIO4ALL). If you want to uninstall Magix Low Latency you can click on the Windows start button in the bottom left corner and type regedit. Then

SOUND FORGE

16 answers, most recent on 3/21/2025

RE: not saving to mp3 files

@Randy-Young Does it make a difference if you run Sound Forge as Administrator via a right click on the desktop shortcut?

Samplitude

2 answers, most recent on 4/21/2025

RE: Vsti sequencer midi out to external synth not working

@mitch-cary Did you add the sequence plugin as a MIDI plugin via the drop down menu (small arrow next to the add button) in the plugin browser?

Samplitude

8 answers, most recent on 8/7/2024

RE: [Solved] No Signal through Visualization

@Phil-Thompson Nvidia is the sound output via your graphics card. Don't use that. Realtek is the better option, this is the sound device in your computer. Yes, try ASIO4ALL. The newest version just released a while ago. Magix Low Latency is many

Off topic

40 answers, most recent on 1/26/2026

RE: [Closed] Does Magix have customer support?

I purchased a Magix software product last week via the Magix website and paid via PayPal, the payment went through, but errored out when redirected to the Magix website. I’ve opened up a support ticket, emailed the email address provided in the

SOUND FORGE

8 answers, most recent on 12/15/2025

RE: [Solved] sound forge 17 wont open

@Sarah-Lochridge Thanks! This line here makes me think that the Magix Low Latency audio driver (which is an old, rebranded version of the ASIO4ALL driver) is crashing. Faulting module name: mgxasio4_x64.dll If you want to uninstall Magix Low Latency

SOUND FORGE

5 answers, most recent on 6/26/2025

RE: Hammer Plugin

Thank you for all the good advice. I bought it via the Internet (Google Shopping) SF just does not mention all Plugins and VST in the product description. It shouldn't be that complicated to mention what the buyer receives.

ACID

12 answers, most recent on 1/31/2025

RE: Loops and songs and error message

@Harold-Brush Can you please upload screenshots showing your problem via the arrow icon above the response text box?

Xara Designer Pro

4 answers, most recent on 9/7/2025

RE: FlipBook

@Melati Hi Assuming you do not have any malware or virus on your computer, contact Xara via the online chat here, or complete the form on the same page, quoting the ID at the bottom of the message. John EB

SOUND FORGE

13 answers, most recent on 12/23/2025

RE: Sound Forge Pro 18 - can't change bit depth to 32

@David-Rees This has to be a bug? I tried your steps and this problem also happens in Sound Forge 12, so it's a problem happening for many years. But, it seems like saving the file via Save As... and then selecting 32 Bit Float as the output bit

Music Maker

4 answers, most recent on 9/1/2024

RE: Producer Planet Sound Pools not showing up

@Shek Are these Magix Soundpools? If not, they can only be loaded via the internal file browser or via drag and drop from Windows Explorer.