Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

I recently did a full uninstall and reinstall of the program, using my Music Maker 2020 Plus Edition disc as the start up, and then subsequently running all updates. However, I now have found that the Drum Kit, Vita Sampler and String Ensemble are

Video Pro X

8 answers, most recent on 8/8/2026

How can I tell if I have Video Pro X17 Standard or Ultimate?

I mistakenly purchased the upgrade prior to the actual program due to daily prompts that the upgrade was on sale. I tried submitting a help request twice today with a .jpg screenshot of my version and s/n info and an error occurred - support request

Music Maker

8 answers, most recent on 5/27/2024

[Solved] The program gets stuck while recording audio

i, I have Music Maker v: 32.1.0.18, Win10 + PreSonus AudioBOX usb96 sound card Audio recording doesn't work, after enabling the microphone it does. On the 2nd day it stopped recording again, after 3 hours of setup it did again. From day 3, the

SOUND FORGE

One answer, on 7/1/2025

Sound Forge Audio Studio 17 won't reinstall on my Windows 11 computer

Recently had to reset my computer which deleted all apps. Now trying to reinstall the program. Error msg says: Voucher code invalid or already used. The code is valid and I don't understand the part about it being already used. Need help.

Movie Studio

29 answers, most recent on 5/10/2025

RE: MAGIX Movie Studio 2025 Suite will not open after installing

Drivers are up to date. No error message because the program crashes before fully loading. Gives me the option to send crash log to Magix which I have done. Have to use task manager to exit.

Movie Studio

11 answers, most recent on 3/13/2026

RE: You have deactivated cookies. You must activate cookies in your brows

I am running Win 11. I got the same error when trying to use Movie Studio 17.0 Platinum after a long period of not using it. Yes, this is an old program, but years ago it did what I wanted. Anyway, maybe my experience is similar for anyone

Movie Studio

One answer, on 1/23/2026

[Closed] Unable to Register - Problem

I have owned product Sony Movie Studio Platinum Suite 12.0 for several years and swear by it. It has been a great product. Recently my older computer needed to be replaced and this product was installed into this newer computer. (windows 11) I was

Audio Cleaning Lab

2 answers, most recent on 8/16/2025

Error message when attempting to play back a music file

I have Audio Cleaning Lab 2013 installed on my Windows 7 machine and recently this error message popped up while attempting to listen to a music file: "The wave shape device: speakers / headphones Realtek cannot be opened for playback. Reason?

ACID

19 answers, most recent on 1/21/2026

RE: WAVES VST Plug-in inssue

@raquii You could try two things. Firstly, hold CTRL and SHIFT and double click on Acid to start the program. Keep holding CTRL and SHIFT until a small window appears that will all you to reset the program settings. Do this and then check if Acid

Movie Studio

29 answers, most recent on 8/20/2026

RE: Video Deluxe 2026 Plus

@Ronald-Amberger HI We need more information to help diagnose the issue(s) you are having: The specification of your computer system including Windows version and program version, see this topic for what is required and please quote processor and

SOUND FORGE

10 answers, most recent on 7/3/2026

RE: Sony Soundforge 8

@Rol @SP. What about trying compatibility mode? Locate the Application: Go to your Sound Forge 8 shortcut on your desktop, or find the .exe file in your installation directory (usually found under C:\Program Files (x86)\Sony\Sound Forge 8.0 or

Off topic

179 answers, most recent on 8/22/2026

RE: Magix support has not responded to support tickets for months

@tony-maye Hi and welcome to the forum. We need more information to help diagnose the issue(s) you are having: The specification of your computer system including Windows version and program version, see this topic for what is required and please

Movie Studio

14 answers, most recent on 9/8/2025

RE: MAGIX Video deluxe 2026 Premium (Constantly Crashing on Startup)

I have some good news.I managed to get the software to crash without crashing. I had a crash error message, but the program resumed, and now I can interact with the interface.Just a few notes here.When I reinstalled everything, I reinstalled

ACID

10 answers, most recent on 9/9/2024

RE: acid music has stopped working

This error appears when I open a project uploaded by someone on the Internet. When I run for 2 seconds this error appears But the program works fine without the project.

Movie Studio

14 answers, most recent on 11/15/2025

Error Messages when trying to open MAGIX Video deluxe 2026 Prem

I upgraded to this program the first week of September. after a week, I suddenly started getting this message and cannot use the program anymore, I have uninstalled, re-installed, and get small abort messages when trying to re-install. I would like

SOUND FORGE

6 answers, most recent on 2/7/2025

Error opening the program

Every time I open my sound forge 18 it asks to ACTIVATE AND REGISTER, I do it, it opens normally, if I close and open it again it asks to register again, can you help me?

SOUND FORGE

10 answers, most recent on 12/5/2025

RE: Error Code 24. Just bought and installed.

Hi. I have used the same email address, when I bought this Soundforge 17, and I have recieved all the emails from Magix, on the same email address. Still I get the faultcode error 24, when I try to open the program. I have never used any other email

ACID

2 answers, most recent on 9/6/2024

RE: [Solved] Post virus help for using Acid Pro 7

@matthew-j You can try to reset the program settings. Hold CTRL and SHIFT and double click on the program icon to start Acid. Keep holding CTRL and SHIFT until a small window appears that will ask you if you want to reset the settings. Windows also

Music Maker

11 answers, most recent on 1/28/2025

RE: [Resolved] Getting error 1603 during installation

@davidr1 Hi If you are running McAffee I agree with @SP.'s comment. Assuming you mean you are getting the same Error code: 1603, the error code means the run permissions, or Temp folder access permissions, are incorrect. This can be caused by a

Movie Studio

7 answers, most recent on 11/10/2024

RE: Program will not run.

@George-Moore Welcome to the Magix users forums. You have posted two screenshots (thank you for them, by the way!) but they seem to be suggesting two different problems? One suggests there is a problem updating Movie Edit Pro Premium, which is now a

ACID

3 answers, most recent on 6/24/2025

RE: Waves 15 Plugins not seen in Pro 11 Suite latest build

@CharlieTweaks In this topic someone changed the VST scanner exe files inside the program folder with newer ones from Sound Forge to get Izotope Neutron running. Apparently that worked. So you can try to install the trial version of Sound Forge 18

Off topic

One answer, on 8/10/2025

[Closed] CD Architect 5.2

I purchased CD Architect 5.2 via Amazon Download. It worked great for a long time on my old win10 computer but it has since crashed and i am now rebuilding a new win11 system. I ran the installation file and it installed perfect, but when i start

Movie Studio

3 answers, most recent on 9/5/2025

[Solved] HEVC causing Magix to crash when exporting - ucrtbase.dll error

My Movie Studio 2024 program has been working fine since I installed it. nothing has changed, no new programs or updates and then started crashing. First disc I burnt to worked fine, did another shortly after and crashing part way through

Photostory

19 answers, most recent on 6/14/2026

RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput

@bdesha Hi If the account you login to the computer is a 'Local account' skip to the next sectionIf a Microsoft Account, and, OneDrive is installed and syncing your Documents folder to OneDrive, then as a minimum, you need to stop it syncing the