Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

Drivers are up to date. No error message because the program crashes before fully loading. Gives me the option to send crash log to Magix which I have done. Have to use task manager to exit.

Movie Studio

11 answers, most recent on 3/13/2026

RE: You have deactivated cookies. You must activate cookies in your brows

I am running Win 11. I got the same error when trying to use Movie Studio 17.0 Platinum after a long period of not using it. Yes, this is an old program, but years ago it did what I wanted. Anyway, maybe my experience is similar for anyone

Audio Cleaning Lab

2 answers, most recent on 8/16/2025

Error message when attempting to play back a music file

I have Audio Cleaning Lab 2013 installed on my Windows 7 machine and recently this error message popped up while attempting to listen to a music file: "The wave shape device: speakers / headphones Realtek cannot be opened for playback. Reason?

ACID

10 answers, most recent on 9/9/2024

RE: acid music has stopped working

This error appears when I open a project uploaded by someone on the Internet. When I run for 2 seconds this error appears But the program works fine without the project.

Movie Studio

One answer, on 1/23/2026

[Closed] Unable to Register - Problem

I have owned product Sony Movie Studio Platinum Suite 12.0 for several years and swear by it. It has been a great product. Recently my older computer needed to be replaced and this product was installed into this newer computer. (windows 11) I was

ACID

19 answers, most recent on 1/21/2026

RE: WAVES VST Plug-in inssue

@raquii You could try two things. Firstly, hold CTRL and SHIFT and double click on Acid to start the program. Keep holding CTRL and SHIFT until a small window appears that will all you to reset the program settings. Do this and then check if Acid

SOUND FORGE

10 answers, most recent on 7/3/2026

RE: Sony Soundforge 8

@Rol @SP. What about trying compatibility mode? Locate the Application: Go to your Sound Forge 8 shortcut on your desktop, or find the .exe file in your installation directory (usually found under C:\Program Files (x86)\Sony\Sound Forge 8.0 or

Movie Studio

14 answers, most recent on 9/8/2025

RE: MAGIX Video deluxe 2026 Premium (Constantly Crashing on Startup)

I have some good news.I managed to get the software to crash without crashing. I had a crash error message, but the program resumed, and now I can interact with the interface.Just a few notes here.When I reinstalled everything, I reinstalled

Off topic

172 answers, most recent on 7/4/2026

RE: Magix support has not responded to support tickets for months

@tony-maye Hi and welcome to the forum. We need more information to help diagnose the issue(s) you are having: The specification of your computer system including Windows version and program version, see this topic for what is required and please

Movie Studio

7 answers, most recent on 11/10/2024

RE: Program will not run.

@George-Moore Welcome to the Magix users forums. You have posted two screenshots (thank you for them, by the way!) but they seem to be suggesting two different problems? One suggests there is a problem updating Movie Edit Pro Premium, which is now a

SOUND FORGE

6 answers, most recent on 2/7/2025

Error opening the program

Every time I open my sound forge 18 it asks to ACTIVATE AND REGISTER, I do it, it opens normally, if I close and open it again it asks to register again, can you help me?

Music Maker

11 answers, most recent on 1/28/2025

RE: [Resolved] Getting error 1603 during installation

@davidr1 Hi If you are running McAffee I agree with @SP.'s comment. Assuming you mean you are getting the same Error code: 1603, the error code means the run permissions, or Temp folder access permissions, are incorrect. This can be caused by a

Movie Studio

14 answers, most recent on 11/15/2025

Error Messages when trying to open MAGIX Video deluxe 2026 Prem

I upgraded to this program the first week of September. after a week, I suddenly started getting this message and cannot use the program anymore, I have uninstalled, re-installed, and get small abort messages when trying to re-install. I would like

Samplitude

3 answers, most recent on 11/1/2023

[Solved] Samplitude 11 Producer won't open

I know that it's an old program but I need it to open so that I can access songs. I see the following error message. "The program could not be started. It's possible that the installation folder is damaged. Reinstalling the program could remedy the

ACID

3 answers, most recent on 6/24/2025

RE: Waves 15 Plugins not seen in Pro 11 Suite latest build

@CharlieTweaks In this topic someone changed the VST scanner exe files inside the program folder with newer ones from Sound Forge to get Izotope Neutron running. Apparently that worked. So you can try to install the trial version of Sound Forge 18

SOUND FORGE

10 answers, most recent on 12/5/2025

RE: Error Code 24. Just bought and installed.

Hi. I have used the same email address, when I bought this Soundforge 17, and I have recieved all the emails from Magix, on the same email address. Still I get the faultcode error 24, when I try to open the program. I have never used any other email

ACID

2 answers, most recent on 9/6/2024

RE: [Solved] Post virus help for using Acid Pro 7

@matthew-j You can try to reset the program settings. Hold CTRL and SHIFT and double click on the program icon to start Acid. Keep holding CTRL and SHIFT until a small window appears that will ask you if you want to reset the settings. Windows also

Off topic

One answer, on 8/10/2025

[Closed] CD Architect 5.2

I purchased CD Architect 5.2 via Amazon Download. It worked great for a long time on my old win10 computer but it has since crashed and i am now rebuilding a new win11 system. I ran the installation file and it installed perfect, but when i start

Video Pro X

18 answers, most recent on 6/29/2025

RE: Magix Capture - Standalone program

@browj2 Hi John The error message would suggest that mumaeasy, ie 'Music Maker Easy' which is the 'Music editor', that is installed with VPX, cannot be found, or there is an issue, with the audio editor specified in the program settings. The

Music Maker

7 answers, most recent on 3/29/2026

RE: Loops unlimited will not load

It is really frustrating when we're paying for a subscription like Loops Unlimited and we are basically out of options to make our music. The worst part is the company rarely posts anything including real-time status updates on social media or on

SOUND FORGE

42 answers, most recent on 5/28/2025

RE: Batch Processor Crashing

@johnebaker I'll do a computer move when I'm forced to upgrade to Windows 11.I'm definitely not uprooting my entire system and manually moving every single thing I own to accomodate one unruly program. I have to replace my wifi card and then I'll

Photostory

19 answers, most recent on 6/14/2026

RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput

@bdesha Hi If the account you login to the computer is a 'Local account' skip to the next sectionIf a Microsoft Account, and, OneDrive is installed and syncing your Documents folder to OneDrive, then as a minimum, you need to stop it syncing the

Other products

4 answers, most recent on 12/20/2025

RE: Strange error message with Photo Manager Deluxe

@Linda-Lawson I'm considering dumping OneDrive but as I get 1TB+ of 'free' storage with Microsoft 365 it's kind of handy. :) Understood, BUT if that "free storage" is actually creating problems for the user one has to ask, is it really worth it?? I

Movie Studio

3 answers, most recent on 9/5/2025

[Solved] HEVC causing Magix to crash when exporting - ucrtbase.dll error

My Movie Studio 2024 program has been working fine since I installed it. nothing has changed, no new programs or updates and then started crashing. First disc I burnt to worked fine, did another shortly after and crashing part way through