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just upgraded from vegas pro 18 to 22 suite. download manager loads goes to download screen starts to download and instantly pauses and will not progress past 0%. I did manage to get offline installers for vegas pro but cannot find offline

Other products

2 answers, most recent on 3/27/2025

RE: Installing Independence Pro on M1 Mac

@herchster Hi. . . . . install Independence Pro on my M1 Macbook Pro several times without success. I have installed Rosetta . . . Depending on the version of Independence you have:- The older macOS Independence was capable of running on macOS upto

SOUND FORGE

16 answers, most recent on 2/23/2025

RE: Sound Forge Pro 18 REFUSES TO INSTAL!

@Cielspacing You can simply ask customer support at infoservice@magix.net for a direct download link for the installer.

SOUND FORGE

5 answers, most recent on 7/17/2023

[Solved] Activation issue / Reinstall SoundForgeStudio16

Hi, I tried to reinstall Sound forge studio 16 which bundled with Vegas 20.I purchased it from your Japanese reseller SOURCENEXT.The issue is that I can not reinstall it to the same PC as before.I have not used Ozone but I tried it this time but it

Video Pro X

5 answers, most recent on 3/20/2025

RE: [Closed] Vegas Pro 21.0 is asking me to activate and register again

@Former user Sometimes it helps if you first deactivate your installation in your customer account at Magix.com and then activate the software again.

ACID

4 answers, most recent on 12/5/2023

[Solved] *.ITYL files dont open in Acid Pro V11 Running Windows 11

Hi, Running Windows 11. I installed Acid Pro 11 and the according package Independence Pro Premium Library. 60GB of files *.YTIL format When I try to open these files I'll get the error 'file type not supported'. Or arent these samples to use? Many

Video Pro X

15 answers, most recent on 2/15/2025

RE: New Blue Titler Pro 7 refuses to start.

@johnebaker I've got that file in Explorer but going through online 'find WebView' options I've still got no sign of it, I suspect it's either not installed, hasn't been activated or.. whatever 🤷‍♂️ I'm not going to take it further, everything works

SOUND FORGE

4 answers, most recent on 7/9/2023

[Solved] Sound Forge 11 Windows 11 errors

I've been using Sony Sound Forge 11 on my windows 7 and 10 pc's ok but encountered the .net framework issue trying to install it on my new w11 laptop. I understand, from another thread, this can be installed manually, can anyone elaborate on that?

ACID

One answer, on 1/21/2026

RE: ACID PRO 11 Waves L2 and Ozone can not open

@JOHN-CHEN1085 We're currently discussing the same problem in another topic. Please try the steps here: 1. Install Sound Forge Pro 18 or Music Maker 2026 (install the free trial version in case you don't own a full version) 2. Go to Local Disk C:

Video Pro X

15 answers, most recent on 2/15/2025

RE: New Blue Titler Pro 7 refuses to start.

@johnebaker Hi, nope, nothing 'WebView' on my PC, Taskmanager, Search, Programs .. nowhere. When I install software I normally allow it to install everything assuming it needs that stuff to work properly & as I'm not sure what it is I won't have

Other products

32 answers, most recent on 5/30/2026

RE: HOW TO CONTACT SUPPORT VIA EMAIL OR PHONE PLEASE

Hello, The Music Maker 2026 Premium Download Manager is completely non-functional. The progress bar does not move, the remaining time is frozen, and there is no download speed at all. I have already removed all Magix-related files from my system —

SOUND FORGE

28 answers, most recent on 1/27/2025

RE: INSTALLING LEGACY PLUG-INS

Just amazing. After about another 4-hours of trying every possible combination of things to do, I made progress.Started by un-installing and then a very time consuming manual delete of all registry keys associated with Magix and Izotope.I installed

SOUND FORGE

4 answers, most recent on 2/17/2025

RE: Upgrade Question

You have the perpetual license of SF-16 which can be activated of both your PCs without upgrading. If you do upgrade to SFAS-17 or SFP-18, it is not necessary to have SF-16 installed.. or uninstalled either if it is already there. Multiple versions

Movie Studio

16 answers, most recent on 2/25/2026

RE: Can't get Red Text

I know this isn't the purpose of this forum, but I need to repeat my question about Movie Edit Pro versions that I see being referred to on this website. Some time ago, I tried the "Easy" version, but it wasn't enough for me. 😐 So, is there an MEP

Movie Studio

3 answers, most recent on 9/24/2025

RE: Serial Number

@William-Perry Go to your Magix account https://www.magix.com/us/support/my-service-center/ and look under My Products. If you had it installed previously you should find your MS2024 Platinum and its Registration Code (serial number).

Off topic

163 answers, most recent on 6/12/2026

RE: Magix support has not responded to support tickets for months

@Frank-Pietrantoni9884 Hi Frank, We're off-topic here, but: In your first post, you mentioned that it was your "desire to upgrade to Vegas Pro 23" which, I presume, you are already using a version of Vegas. If it's Vegas 22, then you have the EULA

Off topic

3 answers, most recent on 2/13/2025

[Closed] MAGIX Installation Manager

I have ordered the MAGIX Vegas Pro 22 software and am trying to load it onyo my computer, however when I click on the vegas pro _______ .exe to begin the installation, it gives me a box that's titled MAGIC Installation manager. In it is a yellow

Movie Studio

5 answers, most recent on 5/19/2026

RE: That old chestnut - Quicktime

@me_again Hi Andy . . . . QT + Any suggestions? . . . . Easiest route is to convert the MOV files with Handbrake, to standard h.264/AAC encoding. I have batch converted all my 'normal' MOV files. For the MOV files I create with an Alpha channel, ie

Samplitude

No answers, created on 4/20/2026

No statistics in Samplitude Prox7 Suite

Hi! I need to analyze an object to find the highest RMS point but in "Efects/Amplitude..." there isn't the statistics option. I have several Samplitude versions installed and I have tried to reinstall and a lot of other things.. but nothing.. the

Music Maker

8 answers, most recent on 12/30/2025

Soundpool problem

I haven't been able to use Soundpool for almost two months. I bought MM 2026 for 99 euros on this sale. I've been writing to Magix for two months and it always works for me, but I can't reach a real person to solve my problem. After installing MM

Photo & Graphic Designer

7 answers, most recent on 5/6/2026

Cannot install my software on a new machine - no response to ticket

[Ticket#2026041617000679] I have been a loyal client since the early 1990’s when Xara was Corel Draw and have regularly updated my version (I have a collectors pile of CD’s in my drawer) however, I am currently faced with a dilemma …. My Laptop was

Video Pro X

One answer, on 11/3/2025

[Closed] Can't drag windows in VegasPro 23 interface

Just installed a VP23 upgrade on a new computer with MSWindows 11. I cannot drag and move the windows to reconfigue the interface. Most troublesome, is that I can't move the display to my second monitor. Are the windows somehow locked in place? Is

Video Pro X

4 answers, most recent on 8/15/2025

RE: Reset programme settings to default. How to reinstall after restart.

Thanks to you both. For clarity to the first answer @CubeAce I reset the programme to the default setting and backed up my current settings to Windows, Users, roaming, Magix etc. The settings are stored within the "Cache" settings of Magix Pro X 16.

SOUND FORGE

10 answers, most recent on 5/18/2024

[Solved] Sound forge Pro 10 - User Preset

I am creating EQ processes to clear the background noises. but not able to find the location on my pc where it is being stored. can any one suggest the location ..?Not able to find the stored process at below location C:\Program Files\Sony\Sound