• Audio Cleaning Lab

  6 answers, most recent on 11/24/2025

  RE: [Solved] Install Audio Cleaning Lab 2016 on new PC
  @goodone2 Assuming your version of ACL will run on a modern computer you need to deactivate your existing registrations of the app. To do this (since your desktop ... died years ago) you need to go to your Magix account, log in and go to My
• Off topic

  160 answers, most recent Yesterday

  RE: Magix support has not responded to support tickets for months
  @Steve-Jones3743 Hi Having an attitude to the Moderators gets you nowhere. The Moderators do have access to Tom, I was the first to contact him with regards to support issues. I even contacted Magix CEO by email, which was diverted to management
• Video Pro X

  One answer, on 4/22/2026

  RE: serial number missing
  @James-Begly Welcome to the Magix user to user forums. Please give more details about what you mean when you write my serial number does not open. Also, can you confirm you have ordered and downloaded Magix Video Pro X and not one of the Vegas range
• ACID

  7 answers, most recent on 4/1/2026

  RE: remotely support me sort out acid 11 issues
  @Paul-Sampson Magix will no longer update Acid. You need to wait until Boris FX releases the new version and then buy it. They will offer a discount for owners of previous versions. It's important that you register a new customer account there with
• Movie Studio

  32 answers, most recent on 4/2/2026

  RE: Export quality from RTX Ti3060 far inferior to UHD770
  Yes, only a few users have commented on the issue so far.Nevertheless, I think that it is a general problem in the configuration mentioned (latest version of the 2026 Magix software with the latest Nvidia driver).Let's hope it gets patched soon.In
• Rescue Your Videotapes!

  3 answers, most recent on 4/3/2025

  RE: cannot install driver for premium video wandler
  @kg79 This is the Magix procedure for installing the drivers: https://www.magix.info/us/support/article/installation-procedure-magix-video-converter--710/
• Video Pro X

  3 answers, most recent on 3/17/2026

  RE: add-ons
  @Antonio-Marte Hi Assuming the order confirmation email is not sufficient, you will have to email infoservice@magix.net. John EB
• Off topic

  8 answers, most recent on 5/12/2026

  RE: Software Specifications
  @Reyfox, @PATIENT-X, @ericlnz Hi Tony, Stephen, Eric The system requirement options for VDL, VPX etc are now available on the Magix website. John EB
• Samplitude

  4 answers, most recent on 7/31/2023

  RE: [Solved] X5 and 365 - Problems
  @Eleyan The 365 version probably needs to check whether your subscription is still active. Other than that, X5 should work fine. If you have problems with audio increase the buffer size in the ASIO driver settings. The transport control is a
• Off topic

  160 answers, most recent Yesterday

  RE: Magix support has not responded to support tickets for months
  @Michael-Lockyear Hello welcome Please contact infoservice@magix.net for further enquiries. Stephen Forum Moderator
• SOUND FORGE

  2 answers, most recent on 7/2/2023

  [Solved] SF pro 17 - not starting-up any more
  I have Sound Forge Pro 17. When I tried to start it, getting an error message that it cannot start. I have sent the message to Magix.I then uninstalled and reinstalled SF Pro 17. However the same problem. Would appreciate any advice. Windows 11 Home
• ACID

  2 answers, most recent on 11/17/2023

  [Solved] Cannot download ACID Pro 11 Suite
  This issue goes to MAGIX, as it is an issue on your end regarding your download site's performance. Fluctuates between extremely slow to non-responsive. Constantly completing CAPTCHAs (completing this once should approve my IP for at least a few
• SOUND FORGE

  2 answers, most recent on 5/5/2026

  RE: Error code -14
  @Rera53 Here you can check if the serial number actually applies to Sound Forge Pro 18: https://www.magix.com/int/support/my-service-center/product-downloads/ If not, then you can find the correct serial number in your customer account. When did you
• Movie Studio

  3 answers, most recent on 11/28/2025

  Hi I am new to Magix
  I still have a lot to learn from you
• Music Maker

  5 answers, most recent on 9/5/2023

  RE: [Solved] Name of singers on Soundpool vocal tracks
  @Mark-T & @Philip-J & @SP. They were very quick to respond so great support from Magix. Here is the answer (I kind of suspected it might be the reason before I sent the email): "We receive this kind of request every now and then. However, in
• Movie Studio

  4 answers, most recent on 1/15/2026

  RE: Objects in timeline not playing back video but plays back sound
  @Myer-Brostoff You can try opening a backup: File>Load backup project If that doesn't reveal your backup files, search your system for "MV_" files. They are the Magix project files created as per the settings on the "System" tab in Program
• Off topic

  160 answers, most recent Yesterday

  RE: Magix support has not responded to support tickets for months
  @Craig-milne Please do not post confidential data, like your Support Ticket number, to this public, user to user forum. I have edited your post to remove it. If you read the whole of this thread you will see that Magix staff are aware of the problem
• Video Pro X

  15 answers, most recent on 2/23/2026

  RE: What is the difference between Magix Vegas Pro and Magix Video Editing
  @Robert-Lyons-48 I don't know about about "Magix Video Editing" but Magix basically sells two different video editing softwares: Vegas and Video Deluxe. Vegas was originally developed by Sonic Foundry and later sold by Sony. Sony ended funding for
• SOUND FORGE

  6 answers, most recent on 3/14/2026

  RE: Missing dll file
  Welcome to the Magix Sound Forge users community @Ninian,What version of Sound Forge do you have and what is the specific error message. 
• Other products

  3 answers, most recent on 2/2/2024

  [Solved] Photo Manager Deluxe Hangs on Startup - Can I Purge Database?
  I'm using Photo Manager 13.1.1.12 (edited typo) It worked fine for a long time. However, it now hangs on start up and becomes unresponsive, never taking any input at all. Task Manager shows Firebird SQL Server - MAGIX Edition (32 bit) taking a lot
• Video Pro X

  29 answers, most recent on 9/13/2025

  RE: Kodak C330 audio
  Similar problems with AVC export. The video exported from HandBrake is fine but after rotating in Magix there are small glitches including a missing second at the end of the video (video from HandBrake is 39 seconds but video from Magix is 37
• Movie Studio

  31 answers, most recent on 4/16/2026

  RE: Video deluxe 2026
  @AAProds Hi Al, Works for me. Remember, Magix reuses the same Video Content folders from one version to the other so as not to have to download and install the additional content for each version. There are 3 flavours - VPX, MEP Plus, MEP Premium,
• Rescue Your Videotapes!

  One answer, on 11/24/2025

  dark picture, Magix Video Saver 2023 version.
  I recently upgraded to Magix Video Saver the 2023 version. Unfortunately ever since I upgraded my Magix the footage I capture from my video player is darker than I'd like it to be. Sometimes it's really bad and then I try and try again by cleaning
• Audio Cleaning Lab

  6 answers, most recent on 11/24/2025

  RE: Install Audio Cleaning Lab 2016 on new PC
  @Alfred-Mller1083 You must not post serial keys to any Magix product to these public forums. To do so is to risk your software being stolen! Please start a new thread with full details of exactly which Magix software product you are seeking help