Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

@AdrianV Some distribution services might refuse to release music made with loops or often used samples. You can try to use the loops only as an inspiration and recreate them in your own style with virtual instruments. By doing this, you can usually

Other products

5 answers, most recent on 7/10/2023

RE: Misplaced Software from puchase

@Jack-Schell Hello welcome As @browj2 stated login here and click on my products. Stephen Forum Moderator

Other products

22 answers, most recent on 3/14/2023

Independence free

Instalator told me that there is no file called ReglndBunde.exe in folder "Common files\Magix services\Independence Libraries"

Movie Studio

80 answers, most recent on 2/12/2024

RE: no audio for mov files

@me_again Hi Andy. That's a neat little program. It could be useful for those with MMS that also need to extract audio from game play recordings and have multiple audio channels. It is odd you are not getting audio though. I wonder if other programs

ACID

32 answers, most recent on 9/25/2025

RE: How to cancel subscription?

Hi welcome to the Magix forums. You need to email infoservice@magix.net and tell them you wish to cancel your subscription. Cancellation will take effect exactly one month from the date on which Magix receive your email. If another payment becomes

SOUND FORGE

2 answers, most recent on 4/18/2023

RE: Help! Sound Forge Audio Studio 15 - No Suitable Ozone 9 Elements

@Carlo4092 You might get a serial number from customer service at infoservice@magix.net. Then you can download it from iZotope. But usually third party bonus software is not included in Humble Bundle. That is why they can offer it cheaply.

Movie Studio

7 answers, most recent on 5/19/2023

RE: I broke my hard drive

There is no "My products" in "my account", there are user data, service info, generate an activation code, my contracts and disconnection. When I ask to generate an activation code I am told: No registration corresponds to the serial number. when I

Video Pro X

13 answers, most recent on 10/18/2023

RE: adding my Magix software to my new computer

@johnebaker Hi got round to this again. I have Movie Edit Pro Plus 2023-10-18-MVP which is the current version available to me from the Magix download service. My original download update a few years back had no problem with the sound but I had to

Photo & Graphic Designer

6 answers, most recent on 3/21/2023

RE: Software Update not working

I was surprised, too. But found I had used another email for my account. Using that email with the new serial number didn't work, but I changed it back to the original and now it's working. However, now it says: Renew the Update ServiceInstalls the

Movie Studio

8 answers, most recent on 8/22/2024

RE: Upgrading to Magix 2025

@robert-g You can change your email address in your account. Go here, log in using your old email address (hopefully you can remember your account password!) go to User Data and update your email address. This will "transfer" all your account

Movie Studio

87 answers, most recent on 4/27/2023

RE: Video replay speed faster than original loaded video

@hwinter2 You need to provide us with that Mediainfo readout, as Gid has asked. A sample of your file would also be helpful; I suggest you put a sample on Google Drive or similar file-sharing service for us to look at.

Off topic

One answer, on 11/28/2023

RE: [Closed] TIP : MAGIX doesn't give us a refund for annual automatic payment.

@KyoungHoon-Park Four things to be aware of: This is NOT the forum for Magix Vegas products. Please read this pinned post. Full Terms and Conditions pertaining to cancellation of subscriptions are clearly stated here. It is obviously up to the user

Photostory

One answer, on 9/29/2023

RE: how to reinstall

@Clark-Barker Welcome to the Magix user to user forums. Go to your Magix account, log in, go to My products and find the listing for Photostory Deluxe 2023, where you will find the installer and your serial key. Download the installer and make a

Rescue Your Videotapes!

4 answers, most recent on 1/9/2024

Cannot activate the Video Saver! (2023) software

I bought the Video Saver! (2023) software directly from magix.com and installed it from the CD I received (only as admin was I able to do it). I registered the VideoSaver product, and it was successful. Next, I tried to activate it, and I received

ACID

9 answers, most recent on 10/6/2024

MAGIX ERROR. I HAVE MY RECEIPTS & CODES.. NEED HELP, NOT GETTING ANY

Program won't open, Acid Pro 11 Suite (x64) ....It's randomly started saying email error.. Email error Code - 24 Worked fine, went for lunch brake, came back 25min later and wouldn't not reopen.... All same day, just stopped opening... Waited a

Rescue Your Videotapes!

5 answers, most recent on 2/18/2026

RE: How to return the product.

@Mikko-Rautiainen You have chosen Video Pro X as your product. Is this what you are asking about? If so, did you know that the entire software package is downloadable direct from Magix and so you would avoid any delivery problems? However, I am

Movie Studio

23 answers, most recent on 1/12/2023

RE: download pauses... yes, I have disabled both the anti virus & defender

"A crucial operating system service that should be running by default had been disabled. In order to check this, please bring up the Windows "Computer Management", e.g. by opening the Windows Start menu, right-clicking on "Computer" and choosing

SOUND FORGE

4 answers, most recent on 11/29/2025

RE: "RENEW THE UPDATE SERVICE" - Is there any way to get rid of this popup

@John-Murray8461 Renew the Update Service is just a small utility that Magix uses to let you know if there is an update available for your product. Just run it and it will disappear. Contacting Magix is simple. Support at the top of the forum,

SOUND FORGE

7 answers, most recent on 9/29/2023

SF13 & SF14 untimely require connection online via failing protocols

Today SF14 fails to open blaming it to a communication error.SF13 opens fine but fails to save workThe worst of this is that this recurring "ET phone home" from my many MAGIX programs, happening at the wrong timing is causing me TERRIBLE work

Movie Studio

36 answers, most recent on 6/11/2023

RE: Importing video file saved from camera - no audio in Movie Studio

@Terry-Schmidt Terry, as Gid suggested earlier, could you please post a short clip from the Akaso onto Google Drive (or another hosting service) and share it with us. Having an actual sample helps troubleshooting greatly. The reason we suggest a

Music Maker

2 answers, most recent on 1/7/2024

RE: 2 Issues: No serial number, & Can't Find "Scan Now" for custom plugins

@JexiusOfJBp Welcome to the Magix user to user forums. Since you purchased the Steam Edition of MM 2020 Premium but did not immediately install and register it with Magix, apparently, your Magix account will have no record of your purchase and so

Rescue Your Videotapes!

5 answers, most recent on 1/7/2024

RE: Video saver 8.0 update?

@Anne-Marie-Laamanen Welcome to the Magix user to user forums. Have you tried installing your version of Video Saver to your computer? Does it install successfully and can it be used? I ask these questions because I suspect very few users who post

Photo & Graphic Designer

One answer, on 6/21/2023

When the new version is to be released?

Hello Based on your information from the half of February (see the Ticket# removed by Moderator), I have paid the "Renew Update Service" for the next year at March 1st. However, the promised new version of Photo & Graphic Designer 20 was not