Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

@SHANE-KOHUT Welcome to the Magix user to user forums. Your screenshot shows that the error is being caused by a problem with "ntdll.dll" which is a Windows core file, so not a problem with VdL directly. You need to have your Windows installation

Music Maker

16 answers, most recent on 10/3/2025

RE: Plug-ins not working.

@JustRaccoon Have you tried to uninstall it? You open Windows Apps and Features and uninstall Magix Content and Soundpools. There you can select the instrument that's not working. After it has been uninstalled start Music Maker again and redownload

Off topic

31 answers, most recent on 5/29/2026

RE: Stopping pop-ups from MAGIX on PC Boot

@rickduley @MARK-LOGGINS These screenshots don't help much to solve your problem. You need to look in the taskbar tray or Windows Task Manager which Magix programs or Magix Services are running. Have you both searched for Cloud Import as

Movie Edit Now

3 answers, most recent on 7/1/2023

[Solved] Extra content Video deluxe 2023 Premium is not visible in program

I have gone through the full installation and it fails to make the extra content like movie shablons visible in the program.When I go to Help and choose to install extra content, they are all visible but I can't tick anything. So it looks like

Music Maker

7 answers, most recent on 9/28/2025

RE: MM2026 34.0.0.6 VST instruments causing severe audio problems

@Leonard-Pennock I believe this link should give you the installer for Music Maker 2024 (version 32): http://dl03.magix.net/musicmaker.exe If this older version runs perfectly fine, the problem is caused by the newest version of Music Maker. If both

Photostory

One answer, on 5/2/2025

RE: download

@Sandra-Ellis Hi Photostory is Windows only. It may work using Parallels with a Windows installation, however this is not guaranteed. John EBForum Moderator

Movie Studio

7 answers, most recent on 3/24/2026

RE: proDAD VitaScene V5 PRO

@me_again Hi Andy . . . . . Frightening stuff. . . . . Magix magic??? I have a vague recollection that the appearance of Vitascene was not immediate in the Additional fades after installation, and it needed 'something', probably 'just playing within

Samplitude

12 answers, most recent on 12/14/2024

RE: New update is available for Samplitude Pro X8 and Pro X8 Suite

Hi, if i am planning to install samplitude temporarily on my old computer and afyer 3 months getting new computer, would i be able to install on new computer again?

Music Maker

2 answers, most recent on 3/21/2024

[Solved] will not except wav files anymore

I reinstalled this on a new computer. Now the software will not recognize wav files. They are blank and renamed to HDP file. When using mp3 it plays the music but there is a clicking sound in it...both files when played outside of the software works

Movie Studio

3 answers, most recent on 9/10/2024

Trouble installing

I am trying to download and install Movie Studio 2025 Platinum. When I try to install I get a pop up with a yellow exclamation mark that says abort, try again or ignore. I can not get it to go past this. I am using a Windows PC running Windows 11.

Video Pro X

37 answers, most recent on 11/9/2024

RE: bug ?? unable to delete keyframe -> from 2nd clip (onwards)

@Betovalle Hi Rob. No, I never turn off or disable my internet security, I go through the additional two mouse clicks which takes about an additional 10 seconds to load the program. The only time I turn off avast is when I install a new program if

Movie Studio

37 answers, most recent on 6/7/2025

RE: Yoo Hoo! Here comes Magix Video Deluxe!

I have Magix Movie Studio 2024 Suite & Magix Movie Studio 2025 Platinum installed, for whatever reason Platinum didn't overwrite Suite. This could be a way of testing the latest but I'm not going to ..

Other products

2 answers, most recent on 3/16/2026

RE: Magix Photo Manager hangs up

@Edward-Grant Hi We need more information:- Which version of Photo Manager (PM) are you using? Was PM working before the error message popped up, or is this a new install? If the program was working, what changed on the computer, eg Windows

Music Maker

One answer, on 4/12/2026

saved songs and loops sounds Distortion, krashed, and plays to fast

I have problem with the program.Music Make 2024 Yesterday it worked fine but today all my saved songs sounds distorsed, krashed,broken and songs and sound plays very very fast also the sound in soundloops plays very fast and sound krashed/broken. I

Movie Studio

11 answers, most recent on 1/20/2026

RE: VDL 2026 Patch 316 - Had to deactivate then reactivate the same PC

@AAProds @johnebaker Nothing here (UK) so far but I am only on ms2025. Question - Did you have the problem Nvidia drivers installed before the patch 316 was offered, or was it offered while still on the older but working drivers? I'm just wondering

Movie Studio

29 answers, most recent on 5/10/2025

RE: MAGIX Movie Studio 2025 Suite will not open after installing

@Kelly-Hill Hi . . . . Still do not know why. It only happens with Magix . . . . As @AAProds has commented, there is a known issue with DirectX 12, which MMS 2025 uses, and GeForce Eexperience settings. If you have GForce Eexperience installed,

Music Maker

14 answers, most recent on 6/10/2024

[Solved] Music Maker begins to lag, eventually crashing after opening store.

I have tried everything I can from google and need help of anyone who has time. I bought 16 more Gb of Ram and I am still having the problem. If I open the store for any reason: To download a loop or VST or anything my program begins to lag

Movie Studio

8 answers, most recent on 5/8/2026

RE: Pixelan AnyFX is Free

@johnebaker Installed and tested some effects, all appears OK with VPX 17, however VDL 2026 is not happy with it, closes both effect (Spice) and VDL windows a few seconds after selecting an effect - need to do more testing! Hi John, I've yet to test

Movie Studio

5 answers, most recent on 7/4/2025

RE: MXMPEG2 Error 0110: no media decoder found

@Steve-Summerlin Steve, I think you've been gotcha'd by the "new" AV1 codec (the "MXMPEG2" in that message is a bit misleading). IIRC, MMS2023 unfortunately doesn't support AV1, but MMS 2024, 2025 and I assume VDL 2026 do support import and export

ACID

2 answers, most recent on 8/31/2025

RE: Magix Independence Pro Suite Activation Error Code: -1

@Flavius_Guy Hi Error code -1 means the program cannot connect to Internet for registration, or if you had a previous installation of Independence, it is registered with a different email address that does not match the current email address. John

Rescue Your Videotapes!

4 answers, most recent on 12/10/2024

RE: Converter driver install problem

@rookyl Hi Try downloading and installing the latest Premium driver for the K0067 USB capture device from here. HTH John EBForum Moderator

Movie Studio

4 answers, most recent on 11/17/2025

RE: Blank error dialogue box appears during MS2022 reinstall

@VinceTwo-Two Hi We need more information to help diagnose the issue(s) you are having: The specification of your computer system including Windows version and program version, see this topic for what is required, and please quote processor and

Movie Studio

5 answers, most recent on 11/21/2024

RE: can't get the offer of discounted Movie Studio upgrade, at $19.99

install displays message that it is an unverified download?????

ACID

3 answers, most recent on 8/30/2025

RE: Acid Music Studio 10 - Cannot Register on New PC

@brandon-e Visit Magix.com and log in with your old Sony e-mail address and password. This should work. Then you can download the installer from your customer account. Alternatively, this might also work: