• Movie Studio

  2 answers, most recent on 1/22/2023

  Error message on startup
  Error with Movie Studio 2023   The problem is with this file “it is not present in windos10” C:\WINDOWS\SYSTEM32\OpenCL.dll   after I renamed the file to ZZZOpenCL.dll the program was working OK. Also Movie Studio 15 was not starting with the
• Photostory

  53 answers, most recent on 4/2/2024

  RE: Photostory Deluxe Won't Burn DVD: mda reports DVD creation error: 8400
  @ann-hesselsweet Hi Assuming the burn completed. In Windows File Explorer, browse to the folder: C:\Users\Username\AppData\Roaming\MAGIX\Fotostory_2023_Deluxe\ Open the photostory.log file in Notepad and scroll to the bottom and locate the lines
• Movie Edit Now

  17 answers, most recent on 1/21/2023

  RE: Audio in Movie Edit Pro 2016 Now Messed Up (Since Windows 11 update?)
  That said, I used to edit 4K videos in this program with no trouble, so if THAT'S the problem then there's still a larger error to fix -- however if avoiding 4K video is all it takes to fix the audio, that's fine with me!
• Movie Studio

  4 answers, most recent on 12/27/2023

  RE: Magix movie studip 2024 super slow on a killer machine
  @NielsChristian-Mohr Hi Answering your questions in reverse order: I do not have the 'Blue Puzzle template from the Simple Things pack, however several users have found a few issues with other titles having positioning, or alignment, or font
• Xara Designer Pro

  5 answers, most recent on 4/21/2023

  RE: Online content catalogue not working
  @STS Hi, Magix responded, and suggested it was my antivirus program that was at fault. Write back to Magix and tell them that that is not true and that they know it. We have been complaining about this for a year. It's a timeout error and it is on
• Audio Cleaning Lab

  7 answers, most recent on 4/6/2023

  RE: MAGIX Video Sound Cleaning Lab wont run after install
  @Randall-Olivera Hi, I suggest that you ask for your money back right away. Video Sound Cleaning Lab (VSCL) is supposed to be an upgrade from Music Editor 3 which comes with Movie Studio/Video Pro X and Music Maker Plus/Premium; it is not an upgrade
• Movie Studio

  19 answers, most recent on 4/25/2023

  RE: mpeg-4 codec activation code incorrect
  Hi Thanks for the MediaInfo data, what was the original video file that required using WinX HD Video Converter, if you still have the file a MediaInfo analysis of it would help. Is this the file that was giving the initial activation code is
• Other products

  One answer, on 2/19/2023

  [Closed] "Serial number already registerred"
  I purchased Sony Vegas Pro 20 recently and registered it on my laptop, but I just had my desktop upgraded and while I should still have one registration left to activate on a new device, when I try to register on the desktop I get the error "This
• Movie Studio

  30 answers, most recent on 3/8/2024

  RE: MMS 2022 Suite, Slideshow Maker
  @Greg123 Hi, nice try John CB...😂 this is not my first time...I never needed 16 tracks...nowhere in manual says that to access all options you have to select 32 tracks !! 😐   I did that but still a popup window says: " Slideshow maker needs at least
• Movie Studio

  8 answers, most recent on 9/5/2023

  RE: HEVC codec issue error even with codec already installed
  @Bryan-Frear Hi. First, although @johnebaker is a forum moderator he is not an employee of Magix but just another user. These are user to user forums. Not a direct line to Magix or their employees. No-one there will probably see this post. Second,
• Movie Studio

  2 answers, most recent on 5/18/2023

  RE: Cannot open the picturs folder.
  @larry-e Hi As @AAProds has commented we need more information - see this topic for what is required and please quote processor and graphics card make/model in full, and also what monitor/screen resolution(s) your are working with if this is a
• Samplitude

  One answer, on 2/7/2023

  Helix Native crashes Samplitude Pro X3 when opening project
  I am currently using Samplitude Pro X3 Suite and I am able to add the Helix Native plugin and it functions seemingly flawlessly. However, if I save the project, and attempt to reload the project, Samplitude crashes when trying to reload the plugin
• Other products

  6 answers, most recent on 9/24/2023

  RE: Analogue Modelling Suite Plus Setup - Error applying transforms
  @James-Tuksal Hi . . . . Error applying transforms. Verify that the specified transform paths are valid (1624) . . . This usually means there is a mismatch of files or missing files for the Windows installer in the Windows installation. See this
• SOUND FORGE

  19 answers, most recent on 2/19/2023

  RE: SF Pro 16.1 plugin issues
  This thread is about SF Pro 16.1 plugin issues, right? My first problem with 16 locking up while scanning programs resolved itself, but not because I tried all the solutions recommended. Now, I'm having the same problem as a number of people here
• SOUND FORGE

  38 answers, most recent on 10/8/2024

  Sound Forge Minimal Video tools; what do I need next?
  I have been using Sound Forge (v.13, then 15) to infrequently )once a year or two years) perform minimal video functions on MP4 music videos recorded on a phone, like audio enhancement, trimming file length, and saving video with audio as a reduced
• Movie Studio

  5 answers, most recent on 2/8/2023

  RE: Cant download application via downloader
  @Paul-Schwarz9939 Hi The image you posted is showing that the Download Manager has downloaded the program installer, see image below, the green progress bar does not complete until the program is fully installed. The next step which should be
• Music Maker

  10 answers, most recent on 1/10/2023

  ERROR INSTRUMENT
  I got an error that prevents me from playing and composing music. All the contents of the instrument cluster stopped working for me. They do not work in such a way that the volume automatically drops to the minimum by itself. It's like the program
• Samplitude

  One answer, on 2/16/2023

  Unable to uninstall Independence Pro
  Hi. I am unable to uninstall Independence Pro. I am on windows 7 64bit SP1. I get this error message when I try to uninstall the VST plugins from the control panel (the only place there seems to be an uninstaller for it). 32-bit and 64-bit
• Movie Studio

  6 answers, most recent on 1/2/2023

  RE: wajy can't I get technical support from MAGIX??????
  I don't see an app mgr. anymore just 2023 suite and travel maps In desperation I uninstalled and reinstalled a few times. last time was with revo uninstaller. Still got the same error each fresh install since beginning. the program never opened, it
• Movie Studio

  2 answers, most recent on 4/24/2023

  RE: downloading error
  @Sandra-Gallagher Hi . . . . downloading error and realized the product took up the whole hard drive . . . . Are you trying to install the program onto a tablet? We also need more information to help diagnose the issue(s) you are having: The
• Movie Studio

  5 answers, most recent on 9/14/2023

  RE: 'Automatic check failed' trying to update old Movie Edit Pro
  @MovieSL Hi, I have MEP2015 Premium and see the same thing as you, including 14.0.0.160. I have no idea why I didn't update at the time. The notice that there was a patch available did not pop up upon opening the program, which maybe why I didn't
• Audio Cleaning Lab

  3 answers, most recent on 12/30/2022

  RE: Installation failed
  Now there are error when i try to clean or lunch the program. I get this: Import for file type 101 is not possible!Error While Writing Noise Sample File! The plug-in does not work at is should. I guest it is Windows or the Anti-Virus protections
• MAGIX

  23 answers, most recent on 10/28/2023

  RE: Photostory Deluxe 2024 - Update 23.0.1.159
  Hi Bol Thank you again for your help its most appreciated. I deleted the Cache and shut down the computer completely. Then restarted the computer went to Photostory delux 2024. It launched first time and I thought that was a good start because it
• Samplitude

  8 answers, most recent on 1/10/2023

  Samplitude crashing with error code at random
  Over the last few days Samplitude has been crashing seemingly at random, whether it be while editing preferences, playing through a session, sometimes early in audio playback, sometimes only after playing through several times. At first I thought