Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

@George-Monaghan Hi . . . . downloader programme straight from the email receipt . . . . Download and install the trial version, if that installs correctly, activate the program with your serial number from the email. HTH John EBForum

Music Maker

12 answers, most recent on 6/9/2023

RE: Music Maker update 31.0.4.35

ok, where do I begin, first, why is the un-do/back button not working? Any error I make I have to quickly shut down the program to avoid the error becoming permanent, been 2 weeks now. Second, random shut-downs seem to be increasing. Third, will not

Movie Studio

23 answers, most recent on 8/21/2023

HEIC Photos

Greetings all, OK I give in. I couldn't get HEIC photos to load into MEP 2022 and I've just noticed that they won't load into MS 2023 (even though the specs says they do) without crashing the program with an "error in ntdll.dl"l (HEVC works OK with

SOUND FORGE

38 answers, most recent on 10/8/2024

Sound Forge Minimal Video tools; what do I need next?

I have been using Sound Forge (v.13, then 15) to infrequently )once a year or two years) perform minimal video functions on MP4 music videos recorded on a phone, like audio enhancement, trimming file length, and saving video with audio as a reduced

Movie Studio

One answer, on 3/30/2023

RE: I have a problem . I have opened movie studio and then pops up this er

@Martin-Valenta Hi We need more information to help diagnose the issue(s) you are having: The specification of your computer system including Windows version and program version, see this topic for what is required and please quote processor and

Movie Studio

8 answers, most recent on 9/5/2023

RE: HEVC codec issue error even with codec already installed

@Bryan-Frear Hi. First, although @johnebaker is a forum moderator he is not an employee of Magix but just another user. These are user to user forums. Not a direct line to Magix or their employees. No-one there will probably see this post. Second,

Off topic

One answer, on 3/18/2023

RE: Humble Bundle

@Chris-Kirby Welcome to the Magix user to user forums. Unfortunately the error "message" you show is not at all helpful, is it? That is not your fault, clearly. However, what Magix program(s) are you trying to download/install? There have been a

Movie Studio

19 answers, most recent on 4/25/2023

RE: mpeg-4 codec activation code incorrect

Hi Thanks for the MediaInfo data, what was the original video file that required using WinX HD Video Converter, if you still have the file a MediaInfo analysis of it would help. Is this the file that was giving the initial activation code is

Movie Studio

5 answers, most recent on 9/14/2023

RE: 'Automatic check failed' trying to update old Movie Edit Pro

@MovieSL Hi, I have MEP2015 Premium and see the same thing as you, including 14.0.0.160. I have no idea why I didn't update at the time. The notice that there was a patch available did not pop up upon opening the program, which maybe why I didn't

Xara Designer Pro

5 answers, most recent on 4/21/2023

RE: Online content catalogue not working

@STS Hi, Magix responded, and suggested it was my antivirus program that was at fault. Write back to Magix and tell them that that is not true and that they know it. We have been complaining about this for a year. It's a timeout error and it is on

Movie Studio

13 answers, most recent on 7/4/2024

RE: Registration/Activation Problems

THEY'RE BAAAAACK!I have Magix Video Pro X16. (It was a problem in X15 too.) I drag an MP4 video or the AVI file (below) and I get the dialog "MAGIX Video Pro X16 The program needs access to a file with MPEG-4-Codec. For copyright reasons, activation

Video Pro X

24 answers, most recent on 10/8/2024

RE: VPX Converting a Movie (MVD) to a Project (MVP)

@Can-Dive Hi, I guess that you didn't see my Edit. Al got it right with the most obvious solution, Save as and delete unwanted Movies. Better would be Save, Save as, delete unwanted Movies. Reason: between deleting movies and save as, there could be

Video Pro X

3 answers, most recent on 3/4/2024

Program keeps crashing every few minutes - help!

Hi all, I've been using Video Pro X for several years now with no issues. A few weeks ago, I began working on a video project, and everything was going smoothly at first. However, I am now experiencing repeated crashes every time I attempt to work

MAGIX

23 answers, most recent on 10/28/2023

RE: Photostory Deluxe 2024 - Update 23.0.1.159

Hi Bol Thank you again for your help its most appreciated. I deleted the Cache and shut down the computer completely. Then restarted the computer went to Photostory delux 2024. It launched first time and I thought that was a good start because it

Movie Studio

2 answers, most recent on 5/18/2023

RE: Cannot open the picturs folder.

@larry-e Hi As @AAProds has commented we need more information - see this topic for what is required and please quote processor and graphics card make/model in full, and also what monitor/screen resolution(s) your are working with if this is a

Audio Cleaning Lab

7 answers, most recent on 4/6/2023

RE: MAGIX Video Sound Cleaning Lab wont run after install

@Randall-Olivera Hi, I suggest that you ask for your money back right away. Video Sound Cleaning Lab (VSCL) is supposed to be an upgrade from Music Editor 3 which comes with Movie Studio/Video Pro X and Music Maker Plus/Premium; it is not an upgrade

Other products

One answer, on 3/4/2023

RE: FaceId

Hi I have had this on occasion and found that leaving the program running without doing anything for 10 - 15 mins, then closing it then restarting the computer the issue has gone. If the error repeats, I would suggest you raise a Support ticket -

Movie Studio

2 answers, most recent on 4/24/2023

RE: downloading error

@Sandra-Gallagher Hi . . . . downloading error and realized the product took up the whole hard drive . . . . Are you trying to install the program onto a tablet? We also need more information to help diagnose the issue(s) you are having: The

ACID

8 answers, most recent on 9/24/2024

RE: What is shopprocessgui.exe

When I used AP, everytime I would close the program, the shipgui error would pop up. Just another annoying reason why I stopped with AP altogether. I am still patiently waiting for magix to let this DAW go and hopefully someone serious taking it

Other products

One answer, on 2/19/2023

[Closed] "Serial number already registerred"

I purchased Sony Vegas Pro 20 recently and registered it on my laptop, but I just had my desktop upgraded and while I should still have one registration left to activate on a new device, when I try to register on the desktop I get the error "This

ACID

26 answers, most recent on 5/13/2023

RE: [Closed] Acid Pro 11

@Fabrizio-Prest ACID 11 might work just fine with old projects. It depends on what you did exactly with them. This could also be a problem with file access like the error messages stated. Have you tried running ACID as administrator by right

Video Pro X

111 answers, most recent on 1/29/2025

RE: Feedback about VIDEO PRO X15

@ReyfoxHi, If you try and run PI 2024 in VPX (at least VPX14), VPX will crash repeatedly and consistently. I guess that can be taken as it "doesn't work properly", meaning with VPX. That's because it seems that VPX doesn't fully support OFX

SOUND FORGE

19 answers, most recent on 2/19/2023

RE: SF Pro 16.1 plugin issues

This thread is about SF Pro 16.1 plugin issues, right? My first problem with 16 locking up while scanning programs resolved itself, but not because I tried all the solutions recommended. Now, I'm having the same problem as a number of people here

Movie Studio

2 answers, most recent on 1/22/2023

Error message on startup

Error with Movie Studio 2023 The problem is with this file “it is not present in windos10” C:\WINDOWS\SYSTEM32\OpenCL.dll after I renamed the file to ZZZOpenCL.dll the program was working OK. Also Movie Studio 15 was not starting with the