• Audio Cleaning Lab

  15 answers, most recent on 2/2/2024

  Soundcard
  Hi, I installed Sound Forge Audio Cleaning Lab 4 on a new computer (Intel(R) Core(TM) i7-10700 CPU @ 2.90GHz, Windows 11 Pro) and I can't record anything in this program. Message is displayed: No Soundcard found. Sound Forge ACL needs a correctly
• Photostory

  17 answers, most recent on 12/9/2022

  RE: [Solved] how to reload deluxe2023 on new laptop
  @RONALD-STEVENS Hi Ronald, Go to your account on Magix.com, log in, My Products and find PhotoStory Deluxe 2023 and download it from there and install it. Note your activation code. Also check to make sure that it's only activated on 1 device. You
• Music Maker

  8 answers, most recent on 5/26/2025

  Customer Support
  First off I bought the full year subscription for the Music Maker, but recently (on 3 different computers) The Magix Music Maker will crash all the time, then its a 5-10min restart of the program. I have lost a few songs this way and it has become
• Movie Studio

  24 answers, most recent on 12/28/2023

  RE: problems with import mov files
  During manual driver installationERROR: The driver being installed is not validated for this computer. Please obtain the appropriate driver from the computer manufacturer. Setup will exit.
• SOUND FORGE

  3 answers, most recent on 3/25/2023

  [Solved] sound forge16 and 17, MP3s_x64.dll has a bug
  I found that your software has bugs when playing and processing mp3 format.The specific performance is: when the mp3 sound file is played, there will be noise. Similar to crackling firecrackers. It will be more obvious when the mouse quickly clicks
• Movie Studio

  10 answers, most recent on 7/5/2023

  [Solved] MEP 2016 Plus - Compatible for Capture With LKX HD Video Camcorder?
  Hi Gang (Hope all is well with everyone)?! Happy 4th! Was wondering if this low cost HD Camcorder (with USB & HDMI) is compatible for capture with MEP 2016 Plus? My current capture capability is thru an IEEE 1394 capture card. This camera uses
• Music Maker

  21 answers, most recent on 7/19/2024

  RE: Hearing sound where there is none (no sample)
  @Scott-Chapple My issue is I do not hear the sounds(synth and the like) from my keyboard Is AUDIO REC enabled in the track header and your keyboard connected via an audio cable to your computer?
• Movie Studio

  66 answers, most recent on 1/29/2025

  RE: The output formats are messed up in Movie Studio 2024
  I just got a copy of the file from the OneDrive link. There were no problems with it. I would conclude that it probably did not download successfully. It is rather large 21.1 GB (22,719,721,472 bytes), so do you have the full file? If you do,
• Other products

  2 answers, most recent on 12/27/2022

  RE: [Solved] burnig problem
  @bruce-mcmillan Welcome to the Magix user to user forums. Which Magix video programs and what is the make and model of your DVD burner? What has changed on your computer since you were last able to use it to create a disc? The latest Magix Burn
• Movie Studio

  8 answers, most recent on 6/6/2024

  RE: [Closed] Imported videos have sound but all frames are black
  @Zoran-Rukavina Thank you for putting your computer specifications in your signature as @johnebaker requested. This will make replying to any future problems a lot easier. Ray.
• Music Maker

  17 answers, most recent on 5/29/2024

  RE: Music Maker just locks up & becomes un-responsive
  @browj2 - Yes I did and that is why I said it was disappointing to get no response from MAGIX after about 2 months.I am very proficient with using computers, as stated I am a software engineer with 40+ years experience - I work on large scale server
• ACID

  13 answers, most recent on 12/31/2024

  RE: My Acid 11 Error code 14
  Hi Jeff. I have not yet been able to use my Acid 11 program. The program is loaded on my computer but I keep get no response to use the program. What edition I have I do not know.. As I have never known of other editions. I am currently working in
• SOUND FORGE

  11 answers, most recent on 4/20/2023

  [Solved] Why do you make it so difficult to get support?
  After a faulty Windows update I was forced to reset my PC. Now I cannot authorize Sound Forge because it's telling me the SN is already registered, and I get thrown into a loop where I end up here on the forum only to find no solutions. I have
• Video Pro X

  22 answers, most recent on 5/30/2025

  RE: newblue display is faulty in timeline monitor
  @Leslie-Sarkozi Hi Your comment/question has been hidden this topic is about a display issue with NB effects. Please create a New Post and include more information including you Computer specification, Windows version and program version, see this
• Off topic

  160 answers, most recent Yesterday

  RE: Magix support has not responded to support tickets for months
  @Frank-Pietrantoni9884 Hi Frank, We're off-topic here, but: In your first post, you mentioned that it was your "desire to upgrade to Vegas Pro 23" which, I presume, you are already using a version of Vegas. If it's Vegas 22, then you have the EULA
• Samplitude

  12 answers, most recent on 12/14/2024

  RE: New update is available for Samplitude Pro X8 and Pro X8 Suite
  @jagad Yes, you can control your software activations in your customer account at Magix.com. You can activate two installations on two different systems at the same time. If you no longer need the activation on your old computer simply deactivate
• SOUND FORGE

  10 answers, most recent on 12/8/2022

  [Solved] Batch Converter Sound Forge Pro 16
  Hi! i need your help to understand better and trouble shoot an issue with the batch converter. I have sound forge pro set on 2 computers with the same windows pro 10 version. The firts one is a laptop and everything is fine. The 2nde one is a
• Music Maker

  15 answers, most recent on 5/16/2024

  RE: why is the option to upload using wav files not available
  @Richard-Docherty No, but you likely need an audio interface for your computer, to connect the audio output of the keyboard to it. Are you currently using an USB connection?
• SOUND FORGE

  5 answers, most recent on 4/5/2024

  RE: pro 18 upgrade no statistics no playback meters
  @daudioguy Simply restart your computer (select the Restart option and not the Shut down option!) and see if it helps.
• Photostory

  17 answers, most recent on 6/9/2026

  RE: Unable to start Photostory de luxe 2025 and 2026 after changing comput
  @bdesha Hi . . . . Reinstalled Photostory in a process which went smoothly without any errors and overcoming the freeze at start of the program . . . . We are making making progress . . . . I have quitted OneDrive temporarily . . . . . Temporarily
• SOUND FORGE

  7 answers, most recent on 6/12/2024

  RE: Trial Activation Code received but rejected by activation field
  Aha. While I was downstairs having this conversation, the proper dialog box appeared (which I now see on my computer screen). It was not like this when I went downstairs for a drink! This should work.
• SOUND FORGE

  5 answers, most recent on 6/12/2024

  RE: Soundforge 15 - Windows 11 - Won't save settings on close and reopen
  @john_barr - Hmmm - I will also try this - and I will even try it as well by shutting off my computer and seeing if it still keeps the settings - THANK YOU - AND I will report back!
• Web Designer

  11 answers, most recent on 3/24/2024

  RE: Language upload problems
  Oh. really weird. how is it coming from computer? UK based and laptop all in english UK  
• SOUND FORGE

  38 answers, most recent on 10/8/2024

  RE: Sound Forge Minimal Video tools; what do I need next?
  @murrayatuptown Hi Do you mean the computer is trying to boot from a disc? If so, and there is a disc in the CD?DVD drive, remove it, once the computer has booted, then use the disc. Otherwise, what insists on being the boot drive - a screenshot