• Xara Designer Pro

  One answer, on 3/20/2023

  RE: Upgrading puzzle
  @David-Bayne Hi David, Look in your account. You'll see that your current version of Xara is actually under Xara Designer Pro X365. This just means the 365 Update Service. The notification is likely reminding you that your current 365 Update Service
• Movie Studio

  6 answers, most recent on 8/14/2023

  RE: Upgrade to new 2024 Version?
  @Tim_Robertson The reason I ask is that it keeps coming up with an advertisement to purchase the new 2024 version, whenever I try to update the program - Whatever happened to the 12 months of support & updates with the program upon purchase or
• SOUND FORGE

  3 answers, most recent on 3/1/2024

  RE: background interference
  @pep- You write that you spent $200 buying the version of Sound Forge you have. Can you confirm exactly which version of Sound Forge you have? Your mention of Audio Forge 16 suggests, as @rraud (Rick) has written, that you have Sound Forge Audio
• Music Maker

  17 answers, most recent on 3/28/2023

  RE: Bug? After installing new update, I've lost access to many of my VSTs
  @Tristan-Phipps Are the instruments missing because they aren't installed? Are the following paths listed in your VST paths? C:\Program Files (x86)\Common Files\Magix Services\MxSynth\ C:\ProgramData\Magix\Music Maker\31\Magix
• Samplitude

  2 answers, most recent on 4/25/2024

  Missing Download Content (VST, Soundpools etc.) with Samplitude X8
  Hello MAGIX forum, since I unfortunately couldn't find a solution through ticket processing within almost a week and there has been no answer until now in the german forum either, I hope to be able to find further help here in the english forum. I
• Off topic

  27 answers, most recent on 4/23/2023

  RE: Can't log in to my account.
  This is what has confused me I think with respect to seeking support. It says in order to contact support online one has to have an active login. But because I couldn't login in I created the new login using xara3@*******.com. Hence my support
• Movie Studio

  2 answers, most recent on 6/28/2023

  Activation issues
  Hi, Please advise. I have reinstalled Movie Studio 2023 Suite on my laptop and i'm now having an issue with using the software. I copied the activation code which is on my accout and pasted it in the activation code, I had a green tick next to the
• Video Pro X

  One answer, on 6/18/2023

  [Closed] Vegas Pro 20 upgrade DLM stops automatically
  Hi, I recently purchased the upgrade version of Vegas Pro 20. Upon opening the download manager and selecting the install for all the products that come with it, the the download starts for 10 seconds and automatically stops with no warning. For PC
• Music Maker

  9 answers, most recent on 7/3/2023

  RE: Can't log in to my MM Account
  @Martin-Oxenham Please contact customer support at infoservice@magix.net This might be a bug. Are you using the newest version? Did it work fine in the prevoius version? You could ask customer service for a download link for the previous
• SOUND FORGE

  28 answers, most recent on 1/27/2025

  RE: INSTALLING LEGACY PLUG-INS
  Hi, SP and John, I wanted to follow-up and just say thank you for letting me vent on both of you. My nightmare is over. It took until early January 2025. UNACCEPTABLE AND HORRIBLE. The support from Magix and from Izotope is just awful. It takes
• Music Maker

  One answer, on 8/14/2023

  Updater Stopped Working - (resulting in program crash)
  Music Maker 2024version 32.0.1.81st the Error report from Reliability Monitor  SourceUpdater SummaryStopped working Date‎8/‎14/‎2023 3:55 PM StatusReport sent DescriptionFaulting Application Path:    C:\Program Files\MAGIX\MUSIC
• Audio Cleaning Lab

  One answer, on 1/22/2023

  RE: Need to recover License Key
  @James-Bartmess Registered programs and the serial numbers are stored in your user account at https://www.magix.com/int/support/my-service-center/
• Movie Studio

  4 answers, most recent on 2/13/2023

  Problem to find customer support.
  Does Magix provide an email address or phone number for technical support? I'm trying to solve an unusual technical problem related to software but I can't find help anywhere. Terrible service!
• ACID

  26 answers, most recent on 5/13/2023

  RE: [Closed] Acid Pro 11
  @Fabrizio-Prest ACID 11 might work just fine with old projects. It depends on what you did exactly with them. This could also be a problem with file access like the error messages stated. Have you tried running ACID as administrator by right
• Music Maker

  17 answers, most recent on 3/28/2023

  RE: Bug? After installing new update, I've lost access to many of my VSTs
  @Tristan-Phipps Check your serial numbers in your user account at https://www.magix.com/int/support/my-service-center/ There should be the serial number for Samplitude Music Studio 2019. The instruments are also very likely from Music Studio 2019.
• SOUND FORGE

  3 answers, most recent on 1/19/2023

  RE: missing program
  Hi @Pamela-Ayres,No version of Sound Forge will automatically download without some kind of input from the user, I do not know about MS, but when SF is included with Vegas Pro, it is listed in the Download Manager and should install if selected.
• ACID

  5 answers, most recent on 8/21/2023

  RE: ACTIVATION
  GREAT. SO, THAT MEANS I AM RESPONDING IN THE WRONG PLACE. THAT NOBODY FROM MAGIX IS MONITORING THIS AND I AM LEFT IN HELL OVER THIS. TOO LATE OBVIOUSLY. MAGIX - ARE YOU THERE? HELLO! HELP YOUR CUSTOMER! FIX YOUR WEBSITE TO MAKE IT USER FRIENDLY TO
• SOUND FORGE

  164 answers, most recent on 9/27/2023

  RE: Feedback on SOUND FORGE Pro 16
  If you use VST plug-ins. I recommend waiting for the next update. The current SFP-16.1.3 build 68 has many of the same issues and some new ones. That said, if you really want to update, log in to the "Magix Service Center> My Products" or the
• SOUND FORGE

  7 answers, most recent on 6/20/2023

  RE: The system suddenly is not launching and asking for registration?
  @Val-Stevens Something got damaged with your installation. It could be that some antivirus software interferes? Try holding CTRL and SHIFT and double click on the program icon to start Sound Forge. Keep holding CTRL and SHIFT until a small window
• ACID

  10 answers, most recent on 4/13/2025

  RE: manual
  @Christopher-Robertson Please remember these are user to user forums. There are NO Magix staff here so Customer Service is not going to step in to assist you, sorry. Aldo since everyone here is another user politeness towards each other is
• SOUND FORGE

  6 answers, most recent on 1/14/2023

  RE: activation on another computer
  @Kenneth-Soto If you have already registered the program in the past you can redownload it from your user account at https://www.magix.com/int/support/my-service-center/ Look under "My Products". You will also find the serial number there. My e mail
• SOUND FORGE

  2 answers, most recent on 1/22/2023

  RE: Can not fund my products in "My Products" page.
  The e-mail address I entered must be the same as the e-mail address when I made the purchase To access your 'My products' in the Magix Service Center the log-in e-mail address (and password) must be the same used when you initially registered and
• Music Maker

  13 answers, most recent on 5/5/2023

  RE: Paid for an upgrade - never got it...MUSIC MAKER PREMIUM 2023 Magix
  @Thomas-Hjort Okay, then the serial number should be listed in your order confirmation e-mail. If it's missing you might want to check your user account at https://www.magix.com/int/support/my-service-center/ under "My Products" if it is listed
• Movie Studio

  85 answers, most recent on 3/3/2023

  RE: Proxy files problem | "Creation of a proxy not required"
  In addition, I have created a service request for Magix. I'll keep you guys up to date on what they reply. -Sami