Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

I couldn't agree more John. I thought I was OK having carried out a system restore and reverting back to version 24.0.1.221 but unfortunately I was wrong. MS is now very tempremental, locking up at the slightest excuse. Obviously some files have

Other products

One answer, on 2/27/2025

RE: Magix Foto Designer 7

@Melanie-Swartz Hi Please do not post any confidential information such as serial numbers, email address etc, this is a public forum not Magix support. . . . . Xtreme Photo & Graphic Designer . . . registered 05/06/2008 with SN: P- . . . Photo

Off topic

3 answers, most recent on 11/19/2023

RE: change email

@Y2Ne1 These are user to user forums so no-one who posts here can help you, sorry. Have you checked your account details as I suggested in my previous reply? If you have but can’t resolve the problem you must email infoservice@magix.net and explain

SOUND FORGE

7 answers, most recent on 3/1/2024

RE: My Sound Forge Serial Isn't registering my Sound Forge App

@THSC Welcome to the Magix user to user forums, so not a contact for any Magix staff, sorry. Hence, no-one who posts here can give you a technical response! All we can do is recommend you email infoservice@magix.net with full details of your

Samplitude

20 answers, most recent on 10/27/2025

RE: BorisFX managing Samplitude family of products now.....

Thank you all for your info I too am shocked at this situation as I too have purchased and collected many vita instruments and plugins over the years. Boris say Id have to use my x8 or earlier to access any instruments purchased via music maker. So

Rescue Your Videotapes!

One answer, on 9/20/2024

Registration problem

I have installed this program on virtual windows 7 machine on virtual box. I have serial number, cd and converter but during registration a get message ''An online connection could not de established....''. althought serial and email address are

Music Maker

7 answers, most recent on 6/25/2025

RE: How do I cancel my subscription so it doesn't automatically renew?

@Sebastian-Biel Hello Sebastian, As @SP. you have already indicated, you can cancel your subscription by sending an email to: infoservice@magix.net. You can find the Legal information by starting MMM 2025 and clicking on Store at the top right.

Music Maker

7 answers, most recent on 6/25/2025

RE: How do I cancel my subscription so it doesn't automatically renew?

@Sebastian-Biel Możesz również spróbować skontaktować się z infoservice@magix.net i powiedzieć im, że chcesz anulować. Obecnie nie mam Loops Unlimited, nie wiem, gdzie dokładnie to było pokazane, ale na pewno był przycisk do anulowania na ekranie

Movie Studio

16 answers, most recent on 2/25/2026

RE: Can't get Red Text

Hi . . . . Please note that the color in the Text selection box is MUCH REDDER than it looks here. . . . color in the screenshots, as you see, is what I see see in Irfanview and Photoshop . . . . Does this mean you see the colour issue only in

Movie Studio

31 answers, most recent on 8/9/2024

RE: No Audio in preview after one hour of clip

Well, lets see... We started with Movie Studio HD 11.0 Movie Studio 13.0 Platinum VEGAS Movie Studio 14 Platinum VEGAS Movie Studio 17 Suite and now Movie Studio 2025 Platinum They push an upgrade promo email and who knows what cross version you are

Movie Studio

3 answers, most recent on 12/5/2023

I don't have the email with the Serial Number

Hello! I purchased MAGIX Video Studio 2024 Suite from Amazon.com. I created an account on Magix.com and entered the Voucher Code on the day I received the software (around the end of August) - but I did not realize I should have installed the CD/DVD

Off topic

One answer, on 11/7/2023

RE: activation after program up date

@randyt Hello welcome You need to provide more information. What is the software? Where did you purchase it? Did you check your spam email? If you have the email did you scroll further down? Stephen Forum Moderator

Other products

One answer, on 4/7/2024

RE: voucher number

@Shirley-Becker Welcome to the Magix user to user forums. First, can you tell us where, exactly, you bought Photo Manager? If it was direct from Magix you should have received an email with a link to download the software and a serial key, not a

SOUND FORGE

9 answers, most recent on 7/1/2024

RE: Sound Forge Pro 11

Yes but that is not necessarily the one I used when i originally bought SoundForge. I have kept upgrading over the years but that is the email I log into my account that shows SoundForge Pro 11, serial number and registration date. Do I have to

Movie Studio

One answer, on 1/17/2025

How to add captions behind AI captions

AI captions seem to catch a lot of what's being said but not everything. I can't seem to figure out how to add captions in between captions for what AI has missed. I've emailed MAGIX support but they can't seem to understand what I'm asking - or

Music Maker

12 answers, most recent on 3/21/2024

RE: Music Maker not working

@Jon-Ernst Hi Can you post a screenshot of the start page and error message, keep them at full size and do not crop the images and if your email address is showing obscure it. John EBForum Moderator

SOUND FORGE

One answer, on 9/7/2024

RE: 他のPCへの再インストール時トラブルについて

@hajime-yokoyama こんにちはエラーコード -24 は、シリアル番号がすでに別のメールアドレスに登録されていることを意味します。ソフトウェアを登録するには、ソフトウェアの購入に使用したのと同じメールアドレスを使用する必要があります。ソフトウェアの中古コピーを購入した場合は、販売者に連絡して、Magix にソフトウェアを販売したことを知らせるように依頼する必要があります。 The error code -24 means the serial number has

Movie Studio

5 answers, most recent on 2/14/2026

RE: [Closed] No My Products shown in my account

Thank you. I was using the exact same email. The problem might have been that the Movie Studio 2023 installation was an upgrade from a previous version. However Using the link in your message I have now succeded in downloading and installing on my

SOUND FORGE

11 answers, most recent on 4/14/2024

RE: Can't open sound forge

Well the uninstall/reinstall did not help. Same message: "cannot establish an internet connection?" Any help is welcome. I produce backing tracks all day, and cannot master them right now;~) I don't see an option to email Magix CS..? Maybe they

Movie Studio

16 answers, most recent on 10/7/2024

RE: Mpeg2 activation failed.

@terry-roberts Hi Try temporarily disabling your Antivirus Realtime/Folder protection feature the try to activate the codec again. If that fails, I would suggest you raise a Support ticket, link is at the top of the page, slect the program then

Movie Studio

7 answers, most recent on 2/20/2026

Crashing in Windows 10

Has anyone got this message previously. I had Magix Movie Studio 2023 and got this message. I, wrongly, assumed that by getting the latest version Video DeLuxe 2026 last week, that it may solve the problem, but alas, I'm getting the same issue. It

SOUND FORGE

One answer, on 10/13/2023

RE: Hello, I need help, the activation key for ozone elements has not arri

@JavierEcua593 Welcome to the Magix user to user forums. In order to help you we need you to answer some questions: Which version of SFAS did you buy? Where, exactly, did you buy it from? If it was direct from Magix, the confirmation email you

Movie Studio

23 answers, most recent on 10/11/2023

RE: Mercalli V6 (with Movie Studio 2024)

If the people here whose posts aren't coming thru, is it possible to email me. I really very much want to read your comments. I'm willing to post my email address here, if rules allow.