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  • Photostory
    One answer, on 10/1/2019
    [Solved] Ghost picture doesn't show on timeline and can't get rid of it
    Hello - I have Photostory Deluxe and I have a ghost image that I can't get rid of.  There is one picture that shows up for about 5 seconds but is not shown in the timeline and I've looked at all layers of the timeline.  I can see it when I move the
  • Samplitude
    4 answers, most recent on 9/16/2019
    [Solved] Restore Samplitude as default software
    I updated Movie Edit Pro Plus. When I did so, Music Maker over-rode my Samplitude Pro X4 Suite VIP files. I tried "open with" and Samplitude is not given as an option. How do I restore Samplitude as my default music editing software?
  • Page & Layout Designer
    12 answers, most recent on 3/20/2020
    [Solved] Where's English?
    Hoping someone can help here -- I downloaded Xara Page & Layout Trial, liked it and wanted a serial number. During the online purchase, I was directed to Magix as they were responsible for Germany, where I currently live. Bought the serial
  • Movie Studio
    9 answers, most recent on 8/8/2019
    RE: [Solved] Surface Pro 6 and Video Deluxe
    @Fedex03 Hi Federico, I also use an external USB drive. John EB has a method to be able to use the external drive with the same mapping on both of his computers, thus no reason to move files from one computer to the other, just plug and go. The MEP
  • Music Maker
    3 answers, most recent on 7/25/2019
    [Solved] Why are the music channels in the interface so wide?
    Hi. Why are the music channels in the MM interface so wide / thick? The zoom -+ button only reduces the size of the channels once then does nothing. But if I hover and drag over a channel divider line in the channels list I can make one channel
  • Rescue Your Videotapes!
    36 answers, most recent on 4/26/2021
    [Solved] Driver installation for MAGIX K0065 (Windows 10 64-bit)
    Hello all, After installing "MAGIX Video easy Rescue Your Videotapes!" via a physical DVD in a box (marked MAGIX Rescue Your Videotapes!) as purchased from Magix Software's website, I am having trouble with getting the drivers to install for the
  • Music Maker
    2 answers, most recent on 6/7/2019
    [Solved] music maker 2016. trying to send over to youtube songs I have created
    finished songs I can publish to soundcloud but not to youtube. help please
  • Audio Cleaning Lab
    One answer, on 6/3/2019
    [Solved] ACL15 - No access to downloading the install file
    Magix shows that I did purchase this program but they do not provide a download capability for it. How can I get access to the install file? My c: drive became corrupted so I had to reformat and do a fresh install of Win 10 and start all over. I had
  • Video Pro X
    6 answers, most recent on 6/15/2020
    [Solved] Puzzling DVD menu behaviour; all links go to Movie start
    I recently posted a problem I was having manipulating DVD menu items in MEP+ here. Despite Jeff's suggestions (thank you!) I continued to be flummoxed by the interesting user interface - and basically gave up the approach of trying to alter an
  • Music Maker
    16 answers, most recent on 7/12/2025
    RE: [Solved] The Yellow 'Beat' Bar at the top of the project window
    Hi Ron, Looks like your start and end marker are overlapping, apparently to a degree where you can no longer just pull them apart by dragging them with your mouse. Not completely sure how you ended up with this situation. If you can figure it out,
  • Movie Studio
    3 answers, most recent on 5/13/2019
    [Solved] MEP 2016 Plus - 'Over Sized' Interface (Reverb-Echo)
    Hi Gang I'm missing something? Is there a way to choose a different 'Face' for Echo-Reverb? Or REDUCE the large interface? Seems I have to bring up 'Music Editor' in order to access 'saved' Reverb settings that were put on a particular sound effect
  • Movie Studio
    23 answers, most recent on 5/12/2019
    [Solved] Editing an audio track
      Greetings, I have a problem with Magix Music Editor as installed by MEP (at the moment 2019). I've used this over the years and various MEP releases and, whether it's coincidence or not, since the last update it's not loading giving an error code
  • Movie Studio
    2 answers, most recent on 4/8/2019
    RE: [Solved] Why is my Audio frame rate showing differently to the Video frame rate
    @emmrecs Hi Jeff. Thank you for your reply, at least I know it's not a one-off problem with my equipment. I have noticed as well with these particular video files that no matter the frame rate of the video, the audio frame rate stays the same. Maybe
  • Music Maker
    10 answers, most recent on 3/7/2019
    [Solved] Korg Odyssey
    First of all, I'm new to all of this so please excuse any silly questions I may have. I want to buy a Korg Odyssey and record midi with music maker 2019 (control version).  I'm aware that the Korg Odyssey doesn't translate pitch bend and velocity
  • Movie Studio
    30 answers, most recent on 3/5/2019
    [Solved] save error
    I have Movie Edit Pro Premium...purchased 6 months ago...running on PC Windows 10, and have successfully edited and produced over a dozen movies. On my latest, after saving several edits of a medium-sized production, I suddenly get "an error
  • Audio Cleaning Lab
    5 answers, most recent on 2/17/2019
    RE: [Solved] How to apply an effect to the current selection only?
    Hi, I don't have this new version yet; I am using Audio & Music Lab Premium, which is the previous version. To be clear, a waveform is a graphical display of an audio "Object." Each object will have its own waveform. At the top of the effects
  • Music Maker
    2 answers, most recent on 1/4/2019
    [Solved] Music Maker Premium Upgrade von Plus?
    I purchased the Premium version of MM over the holidays (27.0.2.28). Now in the in-app store, under the -75% sale, I see MM Premium Upgrade von Plus. However, I can't tell what the difference is between what I bought and the von Plus version. What
  • SOUND FORGE
    3 answers, most recent on 1/4/2019
    [Solved] Unwanted timeshift on playback
    I've had Sony Sound Forge 10 for quite a while and it's served me well. Recently, however, on playback the speed of the track increases without me doing anything. Not changing pitch, not changing time stretch. If I import a track and play it and it
  • Video Pro X
    11 answers, most recent on 12/4/2018
    [Solved] Audio length mismatch
    Hi I have a problem matching the lengths of video audio with separate audio that was used and recorded at the same time. My project is a musical show, I always record the video with audio from a mike, then in edit dub over the CD audio for quality
  • Samplitude
    4 answers, most recent on 11/30/2018
    [Solved] Gahh! What will convert to midi in Melodyne?
    So I was over the moon to get Pro X three suite as I can't play piano. I tried an export from Music Maker with a tune and sure enough Melodyne converted a nice approximation. Now I actually want to use Pro X3 for a project, the simple piano tune
  • Video Pro X
    21 answers, most recent on 6/26/2020
    RE: [Solved] Hardware Acceleration for HEVC encoding
    @johnebaker Hi, so over the month I've kinda just been living with the fact that one of my monitors runs off of my iGPU. However I just recently found a way to use my iGPU for Hardware Acceleration, even without having it connected thanks to this
  • Music Maker
    7 answers, most recent on 10/12/2018
    RE: [Solved] Export MusicMakerJam project from iPhone into Windows PC
    I can confirm that the project export feature, which is necessary to make the project portable and bring it over to the PC, is unique to the Android version. It's simply not available in the iPhone version. The biggest reason why this was never
  • ACID
    5 answers, most recent on 11/5/2018
    [Solved] Moving ACID Pro Download Content to a New PC
    I bought Acid Pro 8 back in May and downloaded all of the loops, MIDI instruments, and plug-ins that come with the initial purchase. I bought a new PC this weekend and loaded Acid Pro 8 onto it. I copied the VST folders over to the new PC, but a
  • Music Maker
    4 answers, most recent on 10/1/2018
    RE: [Solved] Notes out of the playing range
    I think you managed to stretch the object on the arranger window. You've added space at the beginning and removed it from the end. Here's how I would attempt to fix it... In your track, hover your mouse over the end of the object, right on the
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