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@David-Bertelli This might help you Hi! this sounds like another case of the magix low latency 2016 driver interference again...i would recommend uninstalling the magix low latency driver...here's how to do it: press the Windows key + R on your

Photostory

2 answers, most recent on 6/12/2025

RE: Error "Cannot prepare WAV header"

@Eleyan This thread is about Photostory and you are obviously using Music Maker so, although demonstrating a similar problem, is really irrelevant here. Hence your post has been hidden, with apologies. If you wish to ask for help with this from

Other products

One answer, on 1/1/2025

RE: I'm trying to buy a new laptop and install it, but I'm not sure how to

@kim-kyusun Welcome to the Magix user to user forums. Exactly which Magix software product are you trying to install? Without that very basic information we cannot really help you at all. JeffForum Moderator

Movie Studio

2 answers, most recent on 2/6/2025

Return to menu after chapter finishes on a DVD

Good Morning, i have movie studio 2024 as well as Vegas pro 22 . Currently I'm trying to figure out "if MS" can even do it , but i want to build a video collection "3" and burn them to a dvd. however i can't find anywhere a setting that will allow a

Movie Studio

29 answers, most recent on 5/10/2025

RE: MAGIX Movie Studio 2025 Suite will not open after installing

Hi Ray,Thanks. I've done that, didn't help. I have different folders and dlls though. But I've exceptioned the Magix folder and the Movie Studio 2025 Suite folder.

Movie Studio

12 answers, most recent on 5/1/2026

RE: Have downloaded Magix video de luxe 2026

I would also increase the system RAM. Only 5GB usable. Not much to run an operating system, share video RAM and run a demanding application like a video editor. Just opening for me, Magix Movie Studio 2024 or Video Pro X16 consumes 1/2GB of system

Samplitude

14 answers, most recent on 10/14/2024

Vita corrupted. Samplitude won't allow re-download to reinstall

Windows 11 Samplitude pro X8I ttried to use a Vita synth and found a warning saying various compnents were "not found" or missing.I went to Samp. help and the download instruments section. But when I try to tick the box to download vita to

Video Pro X

25 answers, most recent on 2/11/2026

RE: Cannot start VPX17 by double-clicking on MVP file

@browj2, I don't know if this is helpful for your database: to open Projects with VDX17 (or VDL2026) from a command-line these would be the appropriate commands: cmd /c start /min powershell -command "& C: ; & 'C:\Program Files\MAGIX\Video

Rescue Your Videotapes!

One answer, on 1/22/2025

Serial number registered to another email

Hi, I bought a copy of Rescue your video tapes (PC) and when I have entered the serial number it says that it is registered to another address. The box was sealed. Any help would be much appreciated. Thank you

SOUND FORGE

2 answers, most recent on 4/1/2025

Pro 18 upgrade won't install

I have SoundForge Pro 13. I just upgraded to Pro 18. I downloaded the install file. I click to install, but no "progress"... it will pause... I hit continue and same thing happens. Do I need to uninstall SF Pro 13 first? (I thought the upgrade would

SOUND FORGE

One answer, on 4/24/2025

Registration failed

My copy of Sound Forge 17 stopped working. I tried to input the serial number but it doesn't work. Order number is: ----- Can you help me with my problem? I love the software and I want to use it.

SOUND FORGE

7 answers, most recent on 3/13/2026

RE: Sound Forge Audio Studio 17

@Rod-Devonshire Perhaps there are some left over folders from the previous install that I need to delete That is almost certainly correct, unfortunately! As a first step to try to resolve this I would suggest reading and following the M$ advice on

Movie Studio

25 answers, most recent on 10/8/2025

RE: Issues with MAGIX Video deluxe 2026 Plus

Interesting about the monitor thing. I've sent my roommate and colleagues snips of things and nobody has ever mentioned anything, but good to know either way. I wonder if there is a problem here. As I said before, this has never been an issue prior

SOUND FORGE

12 answers, most recent on 12/5/2025

RE: Ozone 12 Advanced Plugin Not Recognized in Sound Forge Audio Studio 17

@RossV There are plugin scan server exe files inside the Sound Forge program folder which are responsible for recognizing the plugins. Some users reported it helps to replace them with newer versions. So, you could try to simply install the free

Movie Studio

One answer, on 2/14/2023

[Solved] Missing Transitions Box/Menu when hilighting an object in the timeline

I was using MS2023 when it crashed. When I re-opened it, I noticed selected objects are missing the hi-light around & transitions boxes, it just turns yellow. Is there a setting somewhere or did the project get corrupted? It works fine when I

Movie Studio

One answer, on 7/23/2025

RE: [Closed] Issue Accessing Previously Purchased Sony Product – Serial Number Prob

@soyoun-park Hi and welcome to the forum - albeit the wrong one. Vegas products, except for Magix Movie Studio 18 and later versions, have their own forum, link is at the bottom of this page, I would suggest you post your question there There should

ACID

3 answers, most recent on 4/6/2023

RE: [Solved] Record Button No Longer Works

Thank you much for your prompt reply. I record with Acid Pro 7 on my Windows 7 Professional PC. I went into the Control Panel and checked the sounds setting to see that the Microphone listed under "Recording" was "Unplugged" and that this input was

Off topic

13 answers, most recent on 2/27/2026

RE: Payment not received email

@riley-colwell Hi Please provide an update once issue is sorted. Stephen Forum Moderator I finally got a response so thanks to you and tom for the help, I’m still scratching my head a little bit on the response but I got the answer I ultimately

Movie Studio

One answer, on 4/22/2026

[Closed] render do not work

Hello, I have a Vegas 22 and window 11 and I can't render. It freezes and doesn't start. I reinstalled it and did the following steps but it doesn't work:• .Reset the program to default settings by holding Ctrl+Shift during startup and selecting to

ACID

5 answers, most recent on 3/6/2023

RE: [Solved] Multiple midi tracks in Acid Pro 10

hi @Stephen-Maddison, This is by design, although, yeah, it is confusing. The reasoning here is that you would use different midi porgrams / channels on the same soft synth to play different instruments. A lot of orchestral sample libraries work

Movie Studio

4 answers, most recent on 10/13/2022

RE: [Solved] "Failed to launch help"

@gramp Welcome to the Magix user to user forums. The MS 2023 Help files should launch in your default web browser; clearly, for you they do not! So, do you have a default browser set up? They are actually located, assuming you chose the

SOUND FORGE

8 answers, most recent on 1/20/2026

RE: Sound Forge 365 activating and registering

@Darlene-Lam You can change the language at the bottom of the page. Then you'll end up here https://www.magix.info/us/support/ There is also an official Vegas support forum at https://www.vegascreativesoftware.info/us/ but usually only Magix

SOUND FORGE

3 answers, most recent on 11/12/2022

[Solved] "Insert CD index" opton greyed out

Hi. I have purchased SOUND FORGE Pro 16. I am running it as administrator. Running Windows 10 Home edition 64 bit. I want to "insert CD index" on a vaveform, but it is greyed out on the "insert" menu. Please help.

Photostory

19 answers, most recent on 12/22/2024

RE: Can't understand advice given by support team

Dear user, I cannot understand your problem for which you have contacted support.What is your problem? Sorry I was so unclear. John has helped me solve one problem. The other is that I have "missing files". Not in the Timeline, but when I try to