• Web Designer

  13 answers, most recent on 9/19/2025

  RE: My Magix account
  @johndm Hi Magix no longer retail Xara products or are agents for Xara products As has been suggest by @SP. you need to contact, by email, Magix at infoservice@magix.net and ask what the situation is with the software update guarantee and
• SOUND FORGE

  10 answers, most recent on 12/4/2022

  [Solved] Sound Forge Pro 16 Suite missing correct SpectraLayers Pro 9 installer
  Hey guys, I just bought the upgrade to Sound Forge Pro 16 Suite, and once again you screwed up the installer. It has the old version of SpectraLayers Pro 8 bundled with it, which I already have, NOT the one you have listed, SpectraLayers Pro 9. You
• SOUND FORGE

  4 answers, most recent on 6/7/2024

  RE: Bought new SF Pro 18 Suite from online vendor
  @James-Fader Hi Download the trial version of Sound Forge Pro and activate it with the serial number which begins with P3-, if the 'number' you have is a sequence of letters than you have a voucher code which needs to be redeemed here to get the
• Movie Studio

  7 answers, most recent on 6/6/2024

  RE: I am unable to purchase anything from the in-program Store.
  @Michael-Stevens Hi. You could try the last piece of advice on that topic which it to get in contact with Magix directly using the infoservice@magix.net. email address. It is possible that they may have a solution. Unfortunately these forums are run
• Music Maker

  3 answers, most recent on 12/4/2023

  RE: Problem with activation code after buying upgrade with another email.
  @emmrecs  All seemed to have been going well. We did everything as should be until i input my email. It was going on about how that email is already being used or something. I dont see how that would be a problem to linking the purchase to it but it
• Movie Studio

  4 answers, most recent on 5/7/2024

  RE: I just paid for a professor, but I put the wrong email
  @Rob-Marks Hi and welcome to the user to user forums. As such with no Magix staff here to help. Your best bet is to contact Magix Direct via infoservice@magix.net and give them the details. I will add @johnebaker to delete your email addresses as it
• ACID

  10 answers, most recent on 11/29/2023

  RE: Main studio computer died, have v 7.x - can't find serial
  I tried that, it did not work. Do you have a email for support? Is it support@magix.info ? Thanks for the reply!
• Movie Studio

  23 answers, most recent on 10/11/2023

  RE: Mercalli V6 (with Movie Studio 2024)
  I received an email that there's another reply, and my first post shows I got 2 replies. But I don't see the second. (I clicked on the link in the email 3 times.) 👀 I really wanted to read it.
• Other products

  One answer, on 8/18/2024

  RE: I can't activate MAGIX MP4
  @Morihiro-Miyazaki Hi and welcome to the Magix user to user forums. As we are all only users here and not Magix staff we cannot help or comply to your request which should be directed to the appropriate email address with your purchase details to
• Photo & Graphic Designer

  6 answers, most recent on 10/21/2023

  RE: Email address for Magix support
  I need help getting my login credentials to work.I have been with Magix for years and bought many products.I needed to change the Account email address so I logged in and followed the prompts to change the email associated with my account. It
• ACID

  2 answers, most recent on 9/3/2023

  RE: Humble Bundle - Acid Pro 10 => melodyne activation
  @Abx77 when you bought AP on line you received an email with the SN# for AP10 in it, The SN# for Melodyne should be included in that email.
• SOUND FORGE

  13 answers, most recent on 9/6/2023

  RE: Batch-Custom saved Volume preset disappears after restart
  I did not get an email, so you are correct the case did not go through. Resubmitted again and got email with Ticket#2023xxxxxx. Appreciate your help.
• Music Maker

  6 answers, most recent on 10/8/2023

  RE: I don't have any pointer tools... can't put points on volume...
  i sent the pic as a reply to the email..
• Movie Studio

  11 answers, most recent on 3/11/2024

  RE: Magix deliberately slowing-down older versions of MEP?!?
  No, I had purchased the 2020 version.Then I paid £35 to upgrade that to the 2022 version.(Have the email with download link | But it seems to keep just restoring my MEP to exactly how it looked earlier today, rather than being a brand new fresh
• Video Pro X

  6 answers, most recent on 11/24/2022

  RE: [Solved] Please rework the proxy generation.
  @Former user These are user to user forums without any input from any member of Magix staff so, unfortunately, it is highly unlikely that any developer will see your post, sorry. You need to either, create a Support Ticket by following the Support
• SOUND FORGE

  24 answers, most recent on 12/15/2022

  RE: [Solved] Sound Forge display font
  Update: I'm not the OP, but I had the same problem, and it has been resolved for me.I submitted a support ticket, and Magix tech support apparently decided that a "repair by upgrade" was the most efficient fix for my particular problem. They emailed
• Off topic

  4 answers, most recent on 8/27/2024

  RE: my software
  @WD-Anglin Hi Which software did you purchase? When purchasing from a 3rd party supplier you normally get a voucher code which is a sequence of blocks of characters usually separated by hyphens. If you have this, redeem the voucher here the serial
• Other products

  2 answers, most recent on 11/17/2022

  RE: [Solved] Photo Manager
  @Craig-Mussells Welcome to the Magix user to user forums. Do you already have PM installed and in current use on two computers? If so, then yes I believe you will need to purchase a new licence for the third activation. Email infoservice@magix.net
• Movie Studio

  29 answers, most recent on 7/6/2024

  RE: Magix Movie suite 2024 changes
  Thanks Ray for your reply, checked the old emails to see if there are any links to Mercalli V2, no luck. if one has paid for this in previous programmes it should be standard in future programmes. Just have to live with it and all the other changes.
• Sequoia

  5 answers, most recent on 8/27/2025

  Codemeter
  Hi- I own a copy of Magix Sequoia 12 but have misplaced the dongle. It is likely in storage. I still have the install discs and license code, book, etc. I’m registered with Magix. I’ve also reached out to Magix for support (they had offered this
• Movie Studio

  2 answers, most recent on 12/12/2023

  180 degree
  I recently posted as regards issues with proxy files and 180 degree issues.Subject is the same but needed to understand if Magix still offers support . I have spent several hours narrowing this issue down to a software problem but cannot get any
• Movie Studio

  One answer, on 8/8/2024

  [Closed] How to cancel sony vegas lifetime license purchase?
  Dear ones,A few days ago (August 1st) I purchased a sony vegas lifetime license (without expiry date) and unfortunately it's not working for me. I have looked into my profile and could not find anywhere to cancel my purchase and claim my money back.
• Music Maker

  2 answers, most recent on 9/8/2022

  [Solved] Magix has locked me out of their product that I have a legal license t
  After reinstalling on a new computer, Music Maker 16 was working until I went online. I put in an second email different from my original email and lost my registration. Now the program is rendered unfunctional. Hopefully they will fix this.
• Audio Cleaning Lab

  14 answers, most recent on 3/4/2025

  RE: saving to MPEG 4
  @jamesglynn Please be aware these are public forums and personal data, like your email address, should never be posted here. Hence I have edited your post. MPEG4 is a video format so I am a little confused as to what SFACL4 has to do with this