• Off topic

  4 answers, most recent on 5/18/2026

  RE: I just tried to submit a support request on your website-- cannot save
  @murrayatuptown Hello! This is a user forum and no Magix support staff is active here. Since we are all users, we cannot do anything in case there are server problems, but you can ask us, if you want some recommendations.
• Video Pro X

  17 answers, most recent on 5/2/2025

  RE: Ignite Color: Cine Commercial and Ignite Keying & Flares Release
  @SP. Looks like you are correct. I just tried to log in. @Stephen-Chisholm You should contact Magix for a refund at infoservice@magix.net or through your Magix account. Those products should be taken down from the website. Ray.
• Rescue Your Videotapes!

  11 answers, most recent on 4/29/2026

  RE: Order send and paid, no response
  Any advice what to do? I paid, I have an order confirmation, I have an invoice, but no delivery, and the Magix team says no order found, ticket closed, and no further answer anymore.
• Movie Studio

  26 answers, most recent on 6/8/2026

  RE: Message: Could not find a part of the program. Please install again.
  Thank you for assisting. ALl paths are local pointing to: C:\Users\XXX\Documents\MAGIX\Video deluxe 2026 Premium\ Image Editor is mspaint.exe I uninstalled ON1 and it makes no difference. But what is interesting is the log files mention Topaz (which
• Off topic

  159 answers, most recent 4 hours ago

  RE: Magix support has not responded to support tickets for months
  To follow up on my request for help from Magix. I have had three emails from Magix which I believe are mostly BOT generated and although they were relevant the advice has not resolved my issue. The latest message said "If you still have the case not
• Movie Studio

  One answer, on 4/24/2026

  code d'activation
  j'ai acheté MAGIX video deluxe 2026 plus sur amazon ( commande Supprimé par le modérateur).aucun n°de serie n'etait present dans l'emballage merci de me renvoyer le code d'activation.
• Movie Studio

  One answer, on 5/11/2026

  RE: [Closed] CRM files
  @Marian-Pliundra Please read https://www.magix.info/us/forum/borisfx-now-owns-vegas-pro-soundforge-acid-pro--1352902/ and follow the advice given there. This thread will be closed. JeffForum Moderator
• Off topic

  159 answers, most recent 4 hours ago

  RE: Magix support has not responded to support tickets for months
  @Tom_Sp Hi I hope Tom can bring this issue to Magix attention as this needs to be passed onto management to give the users (customers) an update on what their plans are with regards to looking into it's failed support system and using human
• Movie Studio

  2 answers, most recent on 12/18/2022

  RE: [Solved] Movie Studio 2023 NewBlue Essentials lockup
  See:https://www.magix.info/us/forum/how-to-get-rid-of-diagonal-red-lines-and-fx-logo-from-produced-movie--1309700/
• SOUND FORGE

  5 answers, most recent on 11/29/2022

  RE: [Solved] License for Spectral Layers 8
  MAGIX support sent me the activation number - all sorted.
• Movie Studio

  2 answers, most recent on 2/28/2023

  [Solved] Filtering Files in Folders
  Is there any way to change the way Magix Movie Edit Pro Premium shows files? Currently shown in alphabetical/numerical order but would prefer to be shown by date order as often using several cameras and most clips are in story-type mode with what
• Movie Studio

  8 answers, most recent on 5/4/2025

  Magix Movie Studio 2024 Suite-no sound in a mp4-file
  I am using MAGIX Movie Studio 2024 Suite and I am going to edit a mp4 file in the program. After I have imported the file, it turns out that there is no sound when the timeline track is played in MAGIX. However, when I play the file in, for example,
• Photostory

  3 answers, most recent on 6/8/2026

  RE: can't find activation code
  @william-jones6679 Welcome to the Magix user to user forums. There are no Magix staff present here so no-one can email you any activation code, sorry! However, you say you purchased PS 2026 on disk. From where did you purchase it? Magix software
• SOUND FORGE

  6 answers, most recent on 7/30/2025

  RE: No registration number after buying soundforge 18
  I bought it from magix, I have chrome history of all the links I clicked on and I have the bank statement with www.magix.com and they charged me $1.10 for conversionI bought the program and cd of sound forge 18 
• Movie Studio

  4 answers, most recent on 12/4/2022

  RE: [Solved] HitFilm, NewBlue Filters useful for MAGIX Movie Studio Suite 2023?
  @SomeMan Sorry for my English. Don't be sorry! Magix Movie Studio is merely a rename of Movie Edit Pro. Magix did the name change earlier this year. Basically, they are exactly the same program. If you have the filters already installed, they should
• Video Pro X

  One answer, on 4/11/2026

  RE: [Closed] licence magix vegas 21 ne fonctionne plus hors ligne
  @CP-CAENIFS Hello CP, BorisFX has recently acquired the Vegas products from Magix. I suggest you post your enquiry on the Boris Vegas forum here: https://forum.borisfx.com/c/vegas-pro/55
• Music Maker

  11 answers, most recent on 3/11/2023

  RE: [Solved] Missing Dll MxQt.cfg
  Much more recent graphics devices don't support Open GL2. My old laptop (2017) couldn't. It had Intel HD Graphics 3000 dated 2016 (despite that claiming it supports Open GL2). Magix supplied the same ddl but it didn't help.I had to keep using an
• Music Maker

  11 answers, most recent on 3/26/2025

  RE: bought a soundpool and cant get it on to my music maker..
  @anthony-watters Sorry, but we are all users like you. This is a user-to-user from where we help each other. No Magix support staff is active here. Usually, you need to contact shop​@magix.net or infoservice@magix.net
• Music Maker

  36 answers, most recent on 12/17/2025

  RE: Need help fixing magix..am losing hope
  @Bart-0251 Because you're in a Magix forum? That's not a very smart reply, considering what I wrote earlier. I am talking about applications on MY system. Everything else functions as it should, including demanding software like the Adobe CS apps.
• Other products

  One answer, on 5/4/2023

  [Solved] Vegas Pro 19 - Idle Installation
  Hello. This is my first post to the MAGIX community. I hope that it is well received.Recently Vegas 19 on my computer would no longer launch and I wasn't sure why. It had been working fine for me until yesterday. I thought I would try uninstalling
• Rescue Your Videotapes!

  9 answers, most recent on 11/11/2022

  RE: [Solved] Application not opening suddenly. Error code: 59
  @Laszlo-Farkas Hi. If you have activated a Magix account and registered your product you should see something similar to here. If not, contact Magix at infoservice@magix.net or raise a ticket by using the contact support button at the bottom of your
• Music Maker

  4 answers, most recent on 3/3/2023

  [Solved] Third Party VST Effects
  This is not about instruments, but effects. I bought MusicMaker 2023 Premium on a whim. I'm not a noob to DAWS and how they work so please save all the "scan your folders" comments. I can't find any information on Non Magix VST effects not purchased
• Rescue Your Videotapes!

  11 answers, most recent on 4/29/2026

  RE: Order send and paid, no response
  @Christiaan-Deliaert @Tom_Sp Hi Hopefully Magix will have another look as you have an invoice, bear in mind they have just returned today after Easter. Stephen Forum Moderator
• Music Maker

  3 answers, most recent on 1/25/2023

  RE: [Solved] MUSIC MAKER 2023 PREMIUM - Cant find included soundpools that i chose
  @Mikael-Svensson Hi Which Soundpools and Collection did you select? Once purchased the items did you follow the next step to download and install the items - as shown in this tutorial John EBForum Moderator