• Other products

  3 answers, most recent on 3/26/2026

  RE: Photo manager deluxe - clouds and local drives
  @Kanina There are no "dumb questions"! I need to attach the external harddrive everytime I use the programme, correct? Yes, unless you do as I do and keep the external drive permanently connected to your computer. I actually have three external and
• SOUND FORGE

  2 answers, most recent on 1/23/2025

  RE: Sound Forge Pro 18
  @Theuns-Serfontein Since your question is really nothing to do with the subject of this thread, please create a new thread with your question. Thank you. JeffForum Moderator
• SOUND FORGE

  4 answers, most recent on 8/4/2025

  RE: Record Keyboard Shortcut
  @PaulieT Hi . . . . I guess I didn't write my question well enough.  . . . Nothing wrong with your question, the answer I gave is a generic one for find an existing shortcut instead of wading through all the shortcut categories. Click in the entry
• Off topic

  162 answers, most recent 5 hours ago

  RE: Magix support has not responded to support tickets for months
  @Frank-Pietrantoni9884 Hi Frank, I suggest that the questions be refined. No need to report back here, just post your revised query on the Vegas site. As you have seen, Magix/Vegas ticketing system is answered by AI and it is very difficult to get
• Photostory

  3 answers, most recent on 3/19/2026

  RE: using my own music on photostory deluxe 2025
  @louis-s Hi, Strange question with little to no context. Of course you can use your own music when creating a video. Why would you think otherwise? Is it because you don't know how to use your music, presumably an audio file, in the program? John CB
• Photostory

  6 answers, most recent on 8/24/2025

  RE: [Solved] "Sound Optimization", disappearing transitions, transition/music issue
  @Robert-Madison Hi With respect to the 'Sound optimization' message need more information in order to help you: Photostory version, your previous topic referred to Photostory Deluxe 2021  Computer specification, see this topic for what is
• Off topic

  5 answers, most recent on 6/3/2026

  RE: Is it worth continuing to invest in Magix Software
  @DesertSweeper As @SP. writes, the standard update cycle for Magix products seems to still be "active". At least, nothing has been said to suggest otherwise. However, in direct answer to your question, the current latest version of VPX is 17, not
• Movie Studio

  26 answers, most recent on 6/8/2026

  RE: Message: Could not find a part of the program. Please install again.
  @DesertSweeper Hi . . . . What is REALLY strange is that after I installed the trial, my Movie Studio 2025 is now working . . . . There is a lot of commonality between VPX, VDL and Photostory, the trial has most likely corrected the cause of the
• SOUND FORGE

  3 answers, most recent on 8/18/2025

  RE: I am unable to register the activation code sent to me for my audio
  @Geoff54 Welcome to the Magix users forums. Unfortunately, your first post asks a question about Music Maker, in a thread about Sound Forge. Hence it has been hidden since misplaced posts like yours are regarded as thread-hijacking. Please create a
• Movie Studio

  22 answers, most recent on 10/11/2025

  RE: Serial Number Problem with Video Deluxe2026 Trial
  Yes, John EB, lazy typing, sorry - the previously mentioned Movie Edit Pro 2013 is my older version bought in 2014 from Magix - when you could actually speak to a helpful German on the 'phone to question and order! Happy Days.
• Video Pro X

  4 answers, most recent on 5/20/2025

  [Solved] Reset Media Pool Import Display to Default Settings
  VPX 16. Newbie question... I clicked on the Tree View icon in the Import tab and navigated to the highest level in the Tree, which is 'Workspace", which displays all the Drive letters available to view under it. How to I return to the default view
• Movie Studio

  5 answers, most recent on 9/28/2024

  RE: [Solved] MEP keeps crashing
  @kate-m Hi Kate, KERNELBASE.dll is a Windows core file, so this seems to be a problem caused by your OS rather than MEP. If you read this Microsoft forum thread you will see it includes a suggested procedure to try and resolve the
• Movie Studio

  3 answers, most recent on 1/7/2026

  RE: When will Nvidia Hardware Encoding Be Fixed in Video Deluxe 2026 Plus
  @Giuseppe-Nelva Hi. There is little to no interaction between Magix staff and any of the members here and I doubt anyone here, including the moderators, knows the answer to your question. Personally, it feels like the whole Windows / pc platform is
• Other products

  One answer, on 4/16/2026

  RE: [Closed] Vegas Pro 23 Rendering Error Code -17 (Steam Version)
  @gamjaevawoo Hi and welcome to the forum - albeit the wrong one. Vegas products are now owned by BorisFX and have their own forum here. I would suggest you register and post your question there This topic will be closed. John EBForum Moderator
• Video Pro X

  One answer, on 4/15/2026

  RE: [Closed] composite mode is completely stuck on Alpha
  @Mike-Erskine-Kellie Hi and welcome to the forum - albeit the wrong one. Vegas products are now owned by BorisFX and have their own forum here. I would suggest you register and post your question there This topic will be closed. John EBForum
• SOUND FORGE

  2 answers, most recent on 12/2/2025

  RE: Multiple Instances of Sound Forge 18 from VEGAS Pro 22
  @Shinichi-Kishimoto1124 Welcome to the Magix user to user forums, NOT Magix Support. So, please be aware there are NO Magix staff present here and you will not receive any sort of "official" response to your question, sorry. I would normally suggest
• Other products

  2 answers, most recent on 8/28/2025

  RE: URGENT Photo Manager Deluxe purchased - where are the Calendar folders
  @J-Sala Hi See this topic. . . . . Please help urgently . . . . To avoid delay in getting responses to your questions, the forum has a search facility, click your avatar image top right of the page to see the available options. In the case of the
• Movie Studio

  33 answers, most recent on 9/22/2024

  [Solved] some transitions not being implemented after export
  hi can anyone help some transitions do not get put in during export the ones in question are called separation 1 and separation 2 they work when making the video but are not there after i export the video anyone have any ideas? i did try just export
• Off topic

  162 answers, most recent 5 hours ago

  RE: Magix support has not responded to support tickets for months
  @Frank-Pietrantoni9884 Hi, Where exactly should I post my inquiry? As you were told - on the Vegas forum. Again, scroll to the bottom of this page and click on VEGAS Forum. I do have a couple of comments about your questions as this could pertain to
• Music Maker

  10 answers, most recent on 3/22/2026

  RE: I need to get a refund processed but Magix support keeps bouncing it
  @peter1968 I suggest you contact infoservice@magix.net or shop@magix.net and if this doesn't help contact the parent company at offic​e​​​​​​@rmep.li or off​ice​​​​​​@rmep.com. I did send these email accounts a message with the question of how and
• Off topic

  5 answers, most recent on 2/22/2026

  RE: please do not send me the every day messages of offers anymore! Thanks
  @Peter-Corstiaans Welcome to the Magix user to user forums, so not any contact for Magix staff and no-one who posts here can directly answer your question, sorry. However, which Magix product(s) do you own? With this information we may be able to
• SOUND FORGE

  4 answers, most recent on 2/17/2025

  Upgrade Question
  I have SF 16 on my laptop and just purchased a new desktop and want to use SF there. Magix is offering a $99 upgrade to SF18. My question is, can I purchase this upgrade and instead of upgrading 16 on my laptop, install it on my new desktop? Or both?
• ACID

  7 answers, most recent on 12/10/2025

  RE: Melodyne 5 Editor
  @Paul-Young3484 You have posted to a thread which is more than three years old, albeit with a question that is somewhat relevant to the original post. However, for future reference, please do not resurrect such old threads but rather start a new
• Movie Studio

  8 answers, most recent on 4/10/2026

  RE: -14 error
  @lighthope Please read https://www.magix.info/us/support/?question=395974&title=what-should-i-do-if-error-code--14-appears-when-activating-the-program and follow the advice given there in order to resolve the problem. (It seems you are entering