• Music Maker

  12 answers, most recent on 1/14/2023

  RE: Proper sample rate for exporting as WAV?
  @CC-Thornley Ok, at least you found a way to save your project to audio. Do this before you might try my next advice. Only changing the driver should not crash the program. I believe something might be broken with your Windows installation which can
• ACID

  6 answers, most recent on 12/6/2022

  RE: After a win 10 install can't register with my mail that I always used
  @stein-s In addition to what @SP. has asked, is there any chance you have exceeded the maximum number of concurrent activations which Samp and SF allow, which is 2? If you go to your Magix account you can check your product record and deactivate
• Web Designer

  6 answers, most recent on 2/18/2023

  Xara Web Designer Premium 19.0.1.65946 DL x64 Feb 7 2023
  Quirks (?) with some items sending me to a page for Xara Web Designer + version 22. If this is a Magix sale why am I being directed to Xara to purchase a subscription? Likewise I am trying to insert a widget and this pops up: It looks like your
• ACID

  2 answers, most recent on 12/1/2022

  RE: How do I install 32 bit version
  @Marvin-Perkins Hi Acid Pro 11 is 64 bit only. See the Operating System section of system requirements here, and this page on the Magix website which explains how to recognise whether a 32 bit version is an option. John EBForum Moderator
• Off topic

  48 answers, most recent on 10/13/2022

  RE: What is the phone number of Magix Customer Support?
  the ASHAMPOO Winoptimizer25 removed my internet connection files: "host services2.simplitec.com not found." and "HostnotfoundError" i need them back...
• Movie Studio

  2 answers, most recent on 9/29/2022

  RE: start program
  MAGIX provides NO EMAIL!!!!! great service
• Music Maker

  17 answers, most recent on 3/28/2023

  RE: Bug? After installing new update, I've lost access to many of my VSTs
  @Tristan-Phipps Are the instruments missing because they aren't installed? Are the following paths listed in your VST paths? C:\Program Files (x86)\Common Files\Magix Services\MxSynth\ C:\ProgramData\Magix\Music Maker\31\Magix
• SOUND FORGE

  12 answers, most recent on 11/15/2022

  RE: I'm looking for audio pan & volume curve in Audio Studio 12
  Hi at @Kitae-Lee, the Sound Forge activation serial number is usually stated in "Help> About Sound Forge..", but I am not sure about the Steam edition and the upgrade discount may not be available using Steam. For a definitive answer, email the
• Xara Designer Pro

  4 answers, most recent on 1/25/2023

  RE: Does Xara Designer Pro X 19 have access to the Online Content Catalog?
  @Krion64 Welcome to the Magix user to user forums. My understanding is that the Online Catalogue is freely available to the original purchaser for one year from the date of purchase. Hence, the advice is to download ALL its content as soon as the
• Samplitude

  5 answers, most recent on 11/5/2022

  RE: synchronisation with external sequencers
  @Anthony-Parkes That's a good question. I don't have external MIDI devices to test this. I think it would be good idea to ask customer service at proservice@magix.net for advise. Or you can ask some professional users at the offical forum at
• Other products

  7 answers, most recent on 3/9/2023

  RE: independence-free-sampler-software only 1 Piano sound
  @Chris-MacDonald You did it the correct way. If you open Independence the path to the free library should be listed under the preferences > libraries. It's usually C:\Program Files (x86)\MAGIX\Independence Libraries\Independence Free\ The free
• Other products

  One answer, on 10/31/2022

  [Closed] I Want To Cancel My Subscription
  Hi! I am trying to cancel my subscription. Unfortunately, I cannot find a button to do so on the website in the service portal. Can someone assist?I am specifically requesting to cancel a VEGAS Edit 365 (1 month subscription).
• Movie Studio

  7 answers, most recent on 11/29/2022

  RE: HEVC - Codec activation
  @Rahul-Chatterjee That does happen if the program is uninstalled and reinstalled or the program is installed onto a second machine or for whatever reason the codec gets deleted and re-installed. You can email Magix at infoservice@magix.net and ask
• ACID

  15 answers, most recent on 1/24/2024

  RE: Loop Collection Download Location?
  johnebaker No, that path does not exist, even looking at hidden items. I have viewed several posts, that path does not exist on my PC. I did a search for a directory called "Soundpools" and I get something
• SOUND FORGE

  One answer, on 10/30/2022

  RE: I have Mac version Need windows version
  Welcome to the Magix Sound Forge users community @Doug-brandon, This is a users forum and no one here is a Magix employee. Email Magix customer service directly at; sales@magix.net or infoservice@magix.net ,, They will take care of your requests.
• Photostory

  3 answers, most recent on 12/9/2023

  RE: Photo positions lost when changing from storyboard to timeline
  @Brian-Hay Hi, Thanks for the update. Don't worry about the duplicate posts. It can happen, it's just that it's worth checking the forum after you've made any post. That way you should see any duplicate and can delete it. I've just tried to
• Music Maker

  2 answers, most recent on 1/2/2023

  RE: Permission to use samples?
  @David-Pook I think you are doing it the correct way by sending the order confirmation e-mail and terms and services. But if the distributor doesn't like that you use premade loops, even if they are reworked or manipulated into something original,
• Web Designer

  7 answers, most recent on 10/2/2022

  RE: Cannot activate an old version of Xara Web Designer 10 Premium
  Thank you Stephen for the information. Do you mean I will have to upgrade to the Web Designer 19 Premium? It appears that the newest edition is a subscription service. The older Designer 10 was a purchase with no subscription needed. Looks like most
• Music Maker

  One answer, on 10/29/2022

  RE: Music Maker not showing in products
  @TC-Basset You probably created a user account with the incorrect e-mail address. Go to https://www.magix.com/int/support/my-service-center/ and use your incorrect e-mail address and password and log into your user account. Change the e-mail address
• Off topic

  4 answers, most recent on 3/15/2023

  [Closed] Rebuilt computer, new OS, license won't activate
  My hard drive and OS crashed last week and I had to have my computer rebuilt from scratch. My Vegas Movie Studio Platinum 14 was lost, and when I stick the disc back in to reactivate, it says I have exceeded the number of allowable computers with
• Movie Studio

  13 answers, most recent on 7/4/2024

  RE: Registration/Activation Problems
  THEY'RE BAAAAACK!I have Magix Video Pro X16. (It was a problem in X15 too.) I drag an MP4 video or the AVI file (below) and I get the dialog "MAGIX Video Pro X16 The program needs access to a file with MPEG-4-Codec. For copyright reasons, activation
• Web Designer

  8 answers, most recent on 12/16/2022

  RE: Publishing My Page Online
  @Claude-Proctor Good, we now have the correct product! How, exactly, are you attempting to publish your web site? I don't use WDP but always publish to a folder on my hard drive first, before attempting to upload to my hosting service. Then, who is
• Video Pro X

  One answer, on 8/17/2023

  [Closed] Vegas Pro 20.0 (Build 411) is refusing to even open.
  I'm trying to get a video out.. like right now.. and it's completely impossible because the program will not even open up. I've uninstalled & reinstalled the entire program. Twice. Googled the exception number and followed the steps to give the
• SOUND FORGE

  4 answers, most recent on 1/28/2023

  RE: I upgraded my soundforge pro 15 and i can't register it.
  @Steven-Lewis You cannot register the serial number multiple times. It's already registered to your account. You also cannot create an activation code online, if this is what you tried to do. This only works for old Magix programs that use the old