• Movie Studio

  4 answers, most recent on 8/13/2021

  RE: Migration to New Computer
  @David-Bosi Hi David and welcome to the user to user forums Go to the magix main website and log into your old account using the email address and password you used to set it up. From there you can download your product and password and if needed,
• Off topic

  One answer, on 8/11/2021

  Change email on account
  So...my Magix user account has 1 email. Registered products under a different email (in registration app, not the website). My main account maintenance won't allow me to change to my prefered email. Unfortunately, it appears we can't directly
• SOUND FORGE

  4 answers, most recent on 8/10/2021

  RE: SF Pro 14 Suite additional 3rd party software will not load
  Did you re-activate the software? Are pertinent plug-ins location set in the VST search (Options> Preferences> VST Effects)?Otherwise, uninstall the ailing apps with a third-party uninstaller (Revo Uninstall for instance) which can clean the
• Movie Studio

  41 answers, most recent on 10/30/2023

  RE: Movie Studio Edit 18 exporting in non "standard" frame rates.
  @Dennis-Berry Hi Dennis. I am at a loss as to give you an explanation short of the codec is quite old and there is a newer one that for whatever reason (possibly cost as Main Concept do charge) that Magix has not implemented the use of the newer
• Other products

  3 answers, most recent on 8/7/2021

  RE: Help required please.
  @patricia-c Hi Patricia and welcome to the user to user forums. Is this a question regarding the Magix Audio Cleaning Lab software? It could be that the software driver for the Kaiser Baas Vinyl Converter needs updating and you should go to the
• Other products

  2 answers, most recent on 8/5/2021

  RE: [Closed] Support number in Reno is a joke...
  @Harvey-Lee Hi Harvy. Sony has not owned Vegas for years. Vegas is no longer developing new versions of Movie studio. That program name is being transferred across to the main parent company Magix and will now be a part of their Movie Edit Pro
• Samplitude

  4 answers, most recent on 8/4/2021

  RE: Cancel of 365 . . . .
  @terra3 You can just write an e-mail to infoservice@magix.net and cancel your subscription. https://www.magix.info/us/support/article/cancellation-365-contract--709/ There was some change in German law some weeks ago that now requires a
• Off topic

  4 answers, most recent on 8/2/2021

  How to directly contact support
  I've spent the last several hours being redirected repeatedly to non existent support. No email address or any other information provided. This has to be one of the most convoluted websites I've ever experienced regarding software support. I bought
• Movie Studio

  11 answers, most recent on 8/2/2021

  RE: Movie Edit Pro 2021 Plus vs. Movie Studio 18 Platinum
  The ProDad Hide does look useful, but I don't want to become dependent on something with a limited-time license that I won't be able to afford to renew. Same reason that I refuse to buy/rent Adobe products. The NewBlue Filters are a US$299 value for
• Movie Studio

  5 answers, most recent on 7/30/2021

  Confused over Movie Studio 18 trajectory
  So, I've been watching this forum for a while and I see that we're supposed to "upgrade" to Movie Studio 18. (?) First, I'm confused because we were at MEP 2021. Now it drops "back" to 18? Almost sounds like the old MEP 11, 15, 18 monikers. Second,
• Other products

  9 answers, most recent on 8/1/2021

  RE: Movie Studio 18
  @Bernard-Smeets Hi Bernard and welcome to the Magix user to user forums. It would appear from the upgrade messages I'm now getting that things are improving as to explanations on the Vegas Creative site. First my 'Upgrade offer'
• Other products

  One answer, on 7/30/2021

  [Closed] Tickets closed without any answer from Magix Support
  Two times Magix Support have closed my Tickets without giving me any respons at all. After a couple of weeks after created the first Ticket I got:Thank you for your mail.Unfortunately, we can't process your request, since your ticket has already
• Other products

  9 answers, most recent on 8/1/2021

  Movie Studio 18
  Recently Magix released Movie Studio 18. This has caused confusion for user of the previous version of Movie Studio especially those coming from the Vegas Studio generation SW. Those that have purchased previously Movie Studio 17 had still that
• Music Maker

  4 answers, most recent on 7/29/2021

  RE: Music Maker Premium 2022 - How to disable start screen
  Yes. Prior to posting my thread I have signed out, closed and restarted the app. In fact, I have signed out, rebooted and restarted. I have also uninstalled and reinstalled the app too. Same problems.The only thing I haven't yet tried is to
• Music Maker

  5 answers, most recent on 7/27/2021

  RE: MAGIX 2019 VERSION UNABLE TO EXPORT
  Thank you kindly again Jeff. I appreciate it. No need to apologise. Very good advice. I am OK with purchasing the 2022 version via the upgrade as it offers more features, even if I lose the 2019 version since my soundpools will remain. As for the
• Movie Studio

  5 answers, most recent on 7/27/2021

  Cant run it on Macbook
  I downloaded Movie edit pro on my Macbook. It downloaded fine but I cannot open the downloaded file at all. The message I get is that it is exclusively a Windows program. The info in the Magix website did not warn me of this. Help or I'm out 70
• Movie Studio

  6 answers, most recent on 7/28/2021

  RE: separate videos on a dvd? (like a a dvd recorder)
  @johnebaker John, I just had a look at that tute and I think it doesn't go about this the best way. A. Create the individual movies 1) Create an individual project for each movie, adding and editing video, images, titles, effects, soundtrack etc.
• Music Maker

  5 answers, most recent on 7/27/2021

  RE: MAGIX 2019 VERSION UNABLE TO EXPORT
  Thank you so much Jeff. I deleted my 2019 version so I could install it again to see if it would fix the issue of not being able to export my mp3s (I found my installation details from the Magix website). I installed the 2019 version again and I see
• Video Pro X

  14 answers, most recent on 7/28/2021

  RE: Upgrading to ProX13
  Thanks for the response. 🙂Yes, I am aware.However, when I was trying to fix a problem by reinstalling, I came to the website to go to the "My products" page (which is the same page no matter vegas or magix) and was offered the new ProX13. I was
• Xara Designer Pro

  One answer, on 7/26/2021

  Are the Servers down at Magix Xara Designer PRO X Online
  My websites with Magix Xara Online will not open in browser, have the servers gone down?
• Other products

  10 answers, most recent on 8/19/2021

  RE: Spectral Layers Pro 8
  @mikatoal I have no idea what this "SpectraLayers 8 (one)" is. Can you make some screenshots. As far as I know there are only the full SpectraLayers version or the essential version. There are three versions of Spectral Layers. Spectral Layers Pro8,
• Music Maker

  3 answers, most recent on 7/24/2021

  Can't login to store from Music Maker
  Hi, I can log into the Magix website. However, when I try to log into the store from within Music Maker it gives an error: "An error has occurred during the purchase process." Help much appreciated. Thanks :-)  
• Photostory

  2 answers, most recent on 7/23/2021

  RE: start up guide
  @ronbetts Hi, In the program, click on Help. There should be a selection to download the pdf manual. Or, click on F1 for the Windows style manual. Either way, read the Quick Start chapter. Watch the tutorials on the Magix.com website. You can also
• MAGIX

  55 answers, most recent on 12/15/2021

  RE: [RELEASE] Movie Studio 18
  Reyfox. I handled the refund by being VERY direct with the sales representative. There is good faith and bad faith, there is published policy and then there is spin. I got BS and dealt with it. My post was a warning and I hope that people realize