• Movie Studio

  5 answers, most recent on 11/24/2024

  [Solved] MS 2025 Can not install extra content
  New install Movie Studio 2025 Platinum, Win10. After selecting Help menu/Install Extra ContentUnable to select the tick boxes in the pop-up UI. Clicking does not work. just makes 'bong' sounds tried logging out and logging back in with desktop Admin
• SOUND FORGE

  5 answers, most recent on 6/9/2024

  [Solved] can not register talk to real person
  just installed sound forge software but serial numbers do not seem to work audio forge 17
• Photostory

  2 answers, most recent on 2/26/2026

  RE: [Solved] PS 2026 Uprade freezing
  Hi John, Thanks for getting back to me. I used PS2024 on this laptop with no issues but following on from your suggestions I signed out of one drive which I don't need anyway but that didn't have any impact I have a mixture of jpeg & HEIC
• Movie Studio

  2 answers, most recent on 3/12/2026

  RE: [Closed] I have Video Deluxe Ultimate (2026) :: But ProDAD plug-ins won't work!
  Update, I rebooted and they worked.
• Movie Studio

  One answer, on 1/5/2025

  [Solved] Audio out of sync
  working with movie edit Pro - 16 Ver 15.0.0.90 I have imported a VOB file from a dvd. I can see that there is a brief section of the imported file that plays in "fast forward" for approx 40 seconds. No sound plays during this section of video. the
• Other products

  One answer, on 3/21/2026

  RE: proDAD VitaScene V5 PRO
  I have managed a work around. Sorted.
• Movie Studio

  8 answers, most recent on 7/29/2025

  RE: [Solved] Text to Speech conversion
  Hi, I found it.... More or less by accident I saw that on the VDL 26 invoice there was a €0,00 entry for a HUB voucher. That made me look through all the other paperwork and I found on the order confirmation another page with a code for the HUB. I
• Movie Studio

  3 answers, most recent on 6/4/2026

  RE: I need the activation code for MAGIX Movie Edit Pro 11 v5.5.4.1
  Can I get a newer version that will work on my windows 10 computer?
• SOUND FORGE

  15 answers, most recent on 1/2/2026

  RE: mouse won't click properly in sf 18 waveform
  i got it working again. quantize for frames was off. happened as i was turning settings and off go get it to work. thank you so much. jim a.
• Movie Studio

  8 answers, most recent on 12/27/2025

  [Solved] Error while downloading covers from the store ...
  My computer died a hard death, so I got a new one and I am re-installing everything. After installing Movie Studio 2025 Suite, when I click on then Effects menu, I get an error message that says "Error while downloading covers from the Store. Please
• Movie Studio

  35 answers, most recent on 5/7/2025

  RE: [Solved] Is there a way to increase the cache?
  Hi Gid, I have done an entirely fresh install. I cleared the cache and emptied the temp folder. Apparently the recommendation is to remove previous versions first. So I need not have installed the 24 version on the new PC first. I also turned off
• Samplitude

  2 answers, most recent on 7/21/2025

  [Solved] Soundcard Options
  I'm about to replace my old laptop (because it will not support Windows 11) on which I use Samplitude X8. Currently I have an onboard soundcard. My question - does the replacement (either laptop or mini PC) need to include an onboard soundcard, or
• Movie Studio

  2 answers, most recent on 2/14/2025

  [Solved] Adding a voice-over does not work
  When I press the red audio record button, the Movie Studio 2025 Platinum crashes with the error message "KERNELBASE.dll" with a string of addresses, etc. The program will input the recorded audio from the camera source but I cannot add any extra
• Samplitude

  7 answers, most recent on 11/18/2024

  [Solved] Samplitude just stopped freezing volume automation and effects plugins
  Hello, I am using Samplitude Music Studio version 2021 on Windows and have also downloaded a trial of X8 Pro Suite. Usually when I freeze MIDI to Audio I do some additional EQ and volume automation on the audio track and then re-freeze.  When I do
• Music Maker

  7 answers, most recent on 6/13/2024

  [Solved] I keep getting error message "audio engine inactive " from VST plugin.
  Hi, I use Magix Music Maker 24 Premium and have Superior Drummer 3 installed as VST plugin. It always worked fine, until I updated MM. Now there is no sound from the plugin and the message "audio engine inactive check your audio device" pops up in
• Movie Studio

  4 answers, most recent on 7/17/2025

  [Solved] Video Deluxe 2026 Plus: Import of some videos trim the last 2 minutes
  I just purchased the product after experimenting with the trial version. I did not see this problem in the trial. When I import some MP4 videos (not all), the last 2 minutes of the video are trimmed. So instead of a video that is 45:30 in length, it
• ACID

  3 answers, most recent on 8/27/2024

  RE: [Solved] Acid Pro 11 won't open AutoTune 11
  @paulyuk6 I suggest you try a plugin chainer like DDMF Metaplugin, Plogue Bidule or Waves Studio Rack to load plugins that don't work with Acid Pro 11. I installed Waves Studio Rack (they now call it Studioverse) loaded it up in Acid Pro 11 and I
• Music Maker

  15 answers, most recent on 4/7/2026

  RE: installation failed
  These two methods do not work. I uninstalled both versions of Magix Music Maker and reinstalled only version 32.1.0.18 and everything works perfectly without any problems. Later I tried to install version 34.0.0.6 again and I got the same result,
• SOUND FORGE

  4 answers, most recent on 8/12/2025

  [Solved] Glitches
  I used Sound Forge 12 (Sony) for years on an I7 with 24GB of RAM, and it worked flawlessly. Since Windows 10 is being kicked to the curb by Microsoft, and my PC was not capable of running Windows 11, I bit the bullet and bought a Geekom mini PC with
• Photostory

  5 answers, most recent on 9/25/2024

  [Solved] Editing length of Dynamic Title
  Hi, how do I lengthen a dynamic title from 6s to 8s? It seems as if dragging the edge of the title in the timeline would make sense but that does not work. Any thoughts?   p.s. I am using PhotoStory 2025
• Movie Studio

  One answer, on 2/5/2024

  [Solved] iMac
  Hi, I'm about to switch computers from PC to Mac and from what I can see, Movie Studio doesn't work in iOS. Is that correct? Do you have something similar that works? / Bengt
• Other products

  9 answers, most recent on 3/7/2024

  RE: [Solved] How do I receive authorization code for domain transfer?
  UPDATE. All resolved. Magix support generated a new code which worked!
• Video Pro X

  22 answers, most recent on 5/10/2025

  RE: [Solved] Crash Log does not open
  @Can-Dive, @browj2 Hi, It is absolutely correct that when you click on Display crash log the log file is not opened. As far as I know this button has not worked for a long time. You can get around this by not clicking on Send crash log... but going
• ACID

  19 answers, most recent on 10/30/2024

  RE: [Solved] 24 bit and 32 bit WAV files vs. ACID
  I had to record in 24 bit, and it didn't let me 'sleep'. It should work. I got in touch with Magix support and they also told, it should work to record in 24 bit. We were trying to figure out together, what can cause the problem. Tried different