• Off topic

  3 answers, most recent on 9/25/2022

  [Solved] payment update
  If anyone can send me a link to update my payment details, please do. This is very VERY frustrating
• Music Maker

  9 answers, most recent on 4/28/2023

  RE: Purchasing Payment Error
  @Nilfredo Your payment provider needs to support two factor authentication or the purchase cannot be processed. In case you tried multiple times it's also possible that your provider now blocks payments to Magix.
• Movie Studio

  7 answers, most recent on 12/18/2023

  RE: Cannot access the Text to Speech feature
  @Stuart-Gilmour  The Text to Speech facility is available only if you have the Subscription version of either Magix Movie Studio or Video Pro X. Since you have only recently installed MS2024 (so presumably a very recent purchase) you should be able
• Music Maker

  5 answers, most recent on 12/15/2023

  RE: Unable to get the activation code for MMM 2024 Premium.
  @Eight Did you create a new customer account? You can usually enter the serial numbers of older Music Maker versions (cut off version in the past was 2015) into the current version 2024 to unlock features, as long as it is the same customer
• ACID

  3 answers, most recent on 7/10/2023

  RE: Activate Acid pro10
  @John-Austin6952 In that case only sales support at infoservice@magix.net might be able to find your serial number if you tell them your payment information you used to buy ACID Pro 10.
• Video Easy

  21 answers, most recent on 6/7/2024

  RE: Video Easy no longer recording audio in stereo
  @johnebaker @AAProds Hi. For a while there was also Magix Fastcut which was also a more basic standalone product and I remember seeing it available on the Microsoft app store for some time. There was a very basic free version you could download and
• Music Maker

  7 answers, most recent on 2/3/2024

  RE: royality free older soundpools
  @richix Royalty free only means that you don't need to pay royalties (for example, a percentage of your revenue, a monthly or yearly payment etc.), so it's enough to pay once, but this doesn't mean you can use it commercially. Royalty Free License
• Music Maker

  One answer, on 4/9/2023

  RE: hey
  @cammeron-wiles Have you bought many different packs on a single day with many individual payments? Maybe your payment provider didn't like that and activated some kind of security lock?
• Music Maker

  6 answers, most recent on 11/5/2023

  Problems with the Upgrade to 2024
  The payment process got stuck whilst completing the discounted 2024 program upgrade. I completed my details and paid but the process went into a loop and there were 2 flags to go before the online process was completed. I therefore have no details
• Music Maker

  7 answers, most recent on 11/16/2023

  RE: How do i get the Subscriptions
  @darryl.musician If you want to download Soundpools you can either pay for them upfront or get a Loops Unlimited subscription in the in-app-store, for example for the duration of one month to test everything out. Don't forget to cancel to weeks
• Off topic

  3 answers, most recent on 9/25/2022

  RE: [Solved] payment update
  @wally-s Hello, welcome Please see Magix article here. Stephen Forum Moderator
• Off topic

  14 answers, most recent on 1/31/2024

  RE: [Closed] You store my card data - HOW CAN I REMOVE IT FRO ALL YOUR DATABASE ???
  @BriceMD  Oh and I don't believe for a minute German law or what ever requires them to keep that kind of information for any length of time, especially 10 years.  Here is the law, Abgabenordnung §147
• Music Maker

  11 answers, most recent on 6/19/2023

  RE: [Closed] HOW DO I CONTACT MAGIX.
  I've been trying to purchase the hvec codec addition however magix server isn't taking my card. How do i get this new addition added to my movie edit pro? or how do i call them to make a payment?
• Video Pro X

  10 answers, most recent on 8/23/2024

  RE: Windows O.S. will be upgraded in late 2025
  Hi browj2, I went to the site and i see this: "Select a purchase option - Perpetual license - New purchase - Perpetual license - Upgrade - 1-year subscription / annual payment" Ok, so seeing as i am using Movie Edit Pro 2015, if i select Perpetual
• Off topic

  One answer, on 1/27/2024

  [Closed] Sony Vegas 21, bought 2nd sub, click activate - "expired"
  I purchased a month of vegas over a month ago, the payment got declined yesterday so my family member let me use their card and I purchased another months sub. After the purchase it has taken me to the "Welcome!" window with a serial number with a
• ACID

  4 answers, most recent on 1/1/2024

  how much does it cost
  I haven't bought Acid Pro 11 bundel producer yet and I'm wondering about the payment method. On the site it is on special at $159 but you have to pay this amount annually or only once. Is it a license to be renewed every year? And if I don't renew
• Off topic

  3 answers, most recent on 12/6/2023

  [Closed] Charged for canceled subscription
  I Got a 1 month sony vegas subscription on the 1st of October and emailed infoservice@magix.net to cancel my subscription on the same day as it says on the website and forums if you want to cancel a subscription. I have come to the realization that
• Music Maker

  5 answers, most recent on 1/24/2024

  RE: About commercial
  @Nithinan_J The music you compose yourself with the help of VST instrument plugins, like the Vita Instruments, can be used commercially without any additional licenses. It's only important that you don't reuse melodies made by other
• Music Maker

  9 answers, most recent on 4/28/2023

  RE: Purchasing Payment Error
  Today at 10:01pm, I try to purchase for drum engine. but it keep saying the " payment is error and unsuccessful. Need help please and am still confused
• Off topic

  4 answers, most recent on 8/9/2022

  RE: [Solved] zmiana danych karty Visa
  okay, I already coped; I entered my subscription through the Magix Music Maker program and changed the details of my Payment Card there; Thank you for your time
• Music Maker

  8 answers, most recent on 5/26/2025

  RE: Customer Support
  @Timothy-Fowler Welcome to the Magix user to user forums. First, there is no subscription involved with purchasing any version and edition of MusicMaker. Each major version release has now to be purchased by a one-off payment, but if a user decides
• SOUND FORGE

  23 answers, most recent on 3/24/2023

  RE: windows 10 pro installation failure
  My bank paid the amount owed to Magix on my credit card last night. That should be proof of payment.
• Off topic

  11 answers, most recent on 5/9/2023

  RE: Survery cupon not working.
  @Hannes-DuPlessis You confuse a voucher coupon with some kind of a credit. There are always some conditions for coupons, for example they are only valid for certain items or only if you go over a certain payment amount or for only one purchase.
• Movie Studio

  2 answers, most recent on 2/11/2024

  RE: Plugin purchased but no email arrived to activate it
  @Sean-McConnell Hi Sean, and welcome to the user to user forums. I'm not aware of a plugin from Magix that caters specifically for the Go Pro camera system. Would you be referring to the HEVC wrapper? If so that is only needed for exporting to HEVC