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@John-Bartol Please read this pinned post and follow the advice given there. Also, please do NOT post confidential personal data, like email address and phone number, to this, or the Vegas products forums; they are public forums and not any contact

Music Maker

5 answers, most recent on 4/22/2024

RE: MUSIC MAKER 2024 PREMIUM & Loops Unlimited (annual) - charged twice

@Koppika Since it's impossible to find a support contact (email or phone), Clck on SUPPORT at the top of this forum, Audio, Music Maker, scroll to the bottom. Contact Support. John CB

Off topic

2 answers, most recent on 4/11/2026

RE: Ownership of Vegas Pro

@Time-Tree Magix is bleeding money. They went nearly bankrupt in 2023. They needed to downsize massively and couldn't longer support multiple video and audio editing programs and sold about 3/4 of their portfolio to BorisFX. The content creation

Movie Studio

3 answers, most recent on 2/21/2024

option to edit in vertical

Does Movie Studio or any other Magix or Vegas video editor have an OPTION to edit horizontal clips into vertical (phone-sized) clips?

Movie Studio

20 answers, most recent on 1/13/2025

RE: Exporting to mp4 desyncs the sound...

@AAProds, @Richard-Merriman Hi . . . . Re variable frame rates, the video was in sync on the timeline. Why would it be out of sync after export? . . . . In a nutshell because you are taking a video clip whose framerate is varying, ie Variable frame

ACID

31 answers, most recent on 7/25/2024

RE: error code -1

I'm using Acid Pro and my project plays perfectly in the software. When I render it audio cuts in and out throughout the whole project. I've tried several different players and even drop boxed it to my phone and still the same result. Any ideas? The

Movie Studio

17 answers, most recent on 1/11/2026

RE: Very high RAM usage even with a few slides

@Willy-Pesnec As I first reported, the amount of images showing in the import section does increase ram use but I had over 2,000 images of which half were at least 46MBs each and my physical ram usage did not go above 8.6GBs but the commit charge

Movie Studio

9 answers, most recent on 3/28/2024

RE: this may be a silly question but i need to ask it

@spuddy13 Hi Brian Al's comment 'I can think of three!' reminded me that I had forgotten to add to my last post:- The next time you have to use your mobile, turn it on its side to landscape orientation. Usually, the correct landscape orientation is

Movie Studio

89 answers, most recent on 5/5/2025

RE: Upon importing my photos, they turn to black and white or all black

@Can-Dive @johnebaker @CubeAce Hi, VP21 & VP22 take a moment to load the iPhone heif. These are my VP21 settings. Both VP21 & 22 show this plug being used, this isn't an addition I've installed so you should have this (I think), if you

Movie Studio

22 answers, most recent on 8/13/2025

RE: Support and TICKETS

@jtu001 Hello Jürgen, Contacting Magix Support is very difficult. I'm not a fan of AI chatbots myself, but more and more companies are switching to them. I actually understand that, because about 95% of the answers can be found on the internet or in

Rescue Your Videotapes!

11 answers, most recent on 4/29/2026

RE: Order send and paid, no response

My order was placed 27th of March. MAGIX told me to wait to the end of April as delivery can take some time. Still I have not received my ordered goods. I asked for a delivery tracking code, but I never got one. MAGIX just refuses to provide me with

Movie Studio

89 answers, most recent on 5/5/2025

RE: Upon importing my photos, they turn to black and white or all black

@CubeAce @Can-Dive @johnebaker Hi, I got an iPhone HEIF from a friend, he has the latest updates on his phone. Neither MMS nor VPX will read this file or show a thumbnail but VP22 will. (it does recognise it in the msg as .heif tho not .heic like

Movie Studio

89 answers, most recent on 5/5/2025

RE: Upon importing my photos, they turn to black and white or all black

@Iris-Willis Hi, there might be an option on your phone to turn the HEIF/HEIC off, it'll produce .jpegs then, (I'm guessing as I have a Samsung). I've used GIMP for many yrs, which is a free photo editor. Simply drag in the HEIC, it'll ask if you

SOUND FORGE

4 answers, most recent on 7/9/2023

RE: [Solved] Sound Forge 11 Windows 11 errors

@3D87C4 Hi . . . . video itself is a 4K, profile oriented, cell phone clip . . . . If the video encoding format is h.265 (HEVC) then this is not suopported by Sound Forge 11, the video will have to be converted to a supported format - AVI, WMV, MOV,

SOUND FORGE

7 answers, most recent on 1/5/2025

RE: Preventing or correcting Sound Forge AS 17 90* rotation of mp4 file

I am having unwanted random rotation of phone mp4 videos after audio processing in SF17. This is occurring directly in SF17. I would like to figure out why - I am unaware of a phone setting that could cause this, and it does not happen on all

SOUND FORGE

3 answers, most recent on 3/16/2025

RE: Spring Sale Upgrade for Sound Forge Pro Suite v16.1

@robert-schroeder Is there a phone number No, sorry, all support is via this (user to user) forum or by creating a Support Ticket. Or you could email infoservice@magix.net and ask them, though clearly you should not expect any reply before Monday

Movie Studio

11 answers, most recent on 2/12/2025

RE: Title templates

@David-Jones8327 Re your second question, simply set up the movie settings to match your desired output format. It looks like you want vertical video for a phone/YT Short or FB reel. Go to File>Settings>Movie (or shortcut key E) and from the

Movie Studio

22 answers, most recent on 7/3/2024

RE: MP4 variable frame rate and a possible "Cure"

Greetings, Recalcitrant files? Most of the ones involved young grandson / daughter so I'll not show those, however this one is from the same phone but a year later. No audio. https://1drv.ms/v/s!Ajly6fulyLULhAjNcGKzjkxt_Fqn?e=IaZCAS AndyW ps it's

Music Maker

4 answers, most recent on 5/20/2023

[Solved] Phoning home constantly fails

When starting MusicMaker, it constantly fails to connect when phoning home. I have to start the program sometimes 5 or 6 times before it makes a connection. If the connection fails, the error isn't handled, apparently, at all and the dialog box just

Video Pro X

68 answers, most recent on 3/27/2024

RE: codec cost

@Reyfox How many here record 4K HEVC? Usually that is 10bit. Hi, both my phone Samsung S23 Ultra & GoPro 11 have the option of 8bit or 10bit. I work in 8bit only. 😉

Video Pro X

19 answers, most recent on 6/28/2024

RE: [Closed] how to reach sales department

seems to be the way these days, no proper phone number, and if you do find one you can be pressing numbers and get no where then be on hold for hours. it's all about the money. quick to contact you and send you the latest upgrades and features. then

Sequoia

20 answers, most recent on 3/17/2025

RE: Sequoia 17 Customer Service

I do not have the manual unless there was PDF, I/ve contacted prosupport@magix.net but it's been radio silence for the last few days. Would you be able to share the phone number?

Movie Studio

12 answers, most recent on 3/25/2025

RE: Black screen in video

@friendflyer That fact that the file opens but goes awry after an hour IMO points to a program issue (inability to handle the complex HEVC codec with the temp files/RAM clogging up) or a computer/memory type issue. For example, many moons ago, Magix

Samplitude

10 answers, most recent on 6/20/2024

RE: Sampliude music studio x8 stability

@janthyer Try resetting the program settings via the Help menu. At least you have contact with us humans here. Yes, as you realised, there is no longer phone support. So either create a technical support ticket and wait some days for a response or