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Yeah, my emails are bouncing as I didn't reply quickly enough, I sent a fresh email which had that response. No more direct emails and NO WAY of messaging them on here either, it's ridiculous. I am on the other forums, I assumed (incorrectly) this

Movie Studio

10 answers, most recent on 10/16/2022

RE: Movie Studio 2023 Suite

There is no desperate need for me to upgrade without knowing what is include. I already have Mercalli V6 and NBFX TFX7. And being an early adopter means you will be come the paying beta tester. I can wait for others to be first....

Video Pro X

41 answers, most recent on 10/16/2022

RE: Cant edit 4k videos nicely.

@Pawel-Rybinski Have you only upgraded the graphics card on your system? Are you still running an Intel Core i7-4790K? I have the original Osmo Pocket and can run at the 4K settings with no problems using H264 and up to 20 mixed tracks of audio and

Movie Studio

14 answers, most recent on 7/24/2022

RE: MEP(MS)2022 and another annoying bug I've just found

Aah, isn't "if" a huge word? Section and a seemingly myriad of other small bugs in the actual Magix program that are obviously inconsequential to the developers/programmers. MEP/MS 2023 will I fear still have all the bugs, that we've all reported in

Video Pro X

46 answers, most recent on 5/14/2025

RE: VPX16 plays Sony XAVC with no sound

@Can-Dive , @AAProds I hope this is the right list. Audio: 0x0000 unknown -0x0001 PCM Microsoft0x0002 ADPCM Microsoft0x0003 IEEE FLOAT Microsoft IEEE7540x0004 VSELP Compaq Computer Corp.0x0005 IBM CVSD IBM

SOUND FORGE

One answer, on 7/28/2022

Sound Forge Pro 16.1.1 update released

SFP 16.1. (Build 30) is an update that addresses bugs and issues found by customers and beta testers and adds a bunch of newly reworked interactive tutorials.The partially hidden third-party 32 bit plug-in issue was not fixed.Update Release

Video Pro X

26 answers, most recent on 7/26/2022

RE: VPX vs Vegas

@1940, you can always download a trial version of Vegas Pro and see how you like it. It sometimes comes down to personal preference and what you are used to. I cut my editing teeth on Premiere V6 many years ago when I come from DPS Editbay and

MAGIX

9 answers, most recent on 8/17/2022

SOUND FORGE Pro 16 - Patch 16.1.1 Build 29

Dear SOUND FORGE Pro community, We have been working hard on SOUND FORGE Pro 16 and are happy to announce that we have a new patch for you. Here is what has been updated: Scope: Version 16.1.1 is a hotfix update that adresses bugs and issues found

SOUND FORGE

12 answers, most recent on 7/22/2022

RE: INSTALLING NEW & OLD VERSION

I use the iZotope Mastering Suite-2 and is what was included with Sound Forge Pro 10 , I specifically like the multiband tools (compressor, exciter and imager), the other tools (EQ, Reverb, Limiter, are decent but not on my 'go-to' list. The iZ

ACID

26 answers, most recent on 7/11/2022

RE: Acid Pro 10.0.6 Very serious bug still not fixed. Workaround.

@Simon-W Some beta testers in the Samplitude forum estimated that Magix has only about ten programmers working on that program and it is a much more important software for Magix than ACID, so the ACID team is probably much smaller or it is just a

ACID

26 answers, most recent on 7/11/2022

RE: Acid Pro 10.0.6 Very serious bug still not fixed. Workaround.

That assumption and deflation is entirely on us. There was never any expectation that there would be a patch when there was,in fact I think most of us were surprised to see there was one at all - working in Software development it would have been

SOUND FORGE

8 answers, most recent on 6/16/2022

RE: SF pro 16.1 update broke vsts

Refreshing the VST search folders has also cleared the Plug-in Favorites folder in 16.1. This does however does not happen on every refresh time, Magix staff and the beta testers are looking for the exact sequence that triggers it. It should be

MAGIX

6 answers, most recent on 6/10/2022

RE: Feedback on VPX 13 (.2.155) / MS/MEP 2022 (2.138) / Photostory (2.120)

I don't have experience with stability of previous versions, but I am using MEP 2022 2.138 update and it crashes continuously. Often it crashes upon launch before even loading a project. Sometimes I can get some work done, but I save almost every

ACID

267 answers, most recent on 4/2/2026

RE: Feedback on ACID Bugs

At last Acid pro 11 . I have always felt cheated since the release of Acid Pro 8 ,Acid Pro 8 felt like a beta not a finished product it was so unstable ,then Acid Pro 9 /next didnt feel or run any better than 8 ,10 was released again more money paid

SOUND FORGE

8 answers, most recent on 6/16/2022

RE: SFP 16 Preset Untitled

Hi @john_barr! Yes, it persists in the program at the moment, but the word I have gotten is that the developers have fixed the problem, and there is a big update coming in a month or so that is in beta testing now. So it shouldn't be much longer.

Movie Studio

28 answers, most recent on 5/16/2022

RE: Preview window control buttons gone - Movie Studio 18

@Becc-Dishon Hi. So this version? Are you running the latest Graphics Driver version 30.0.101.1960 for Iris® Xe Graphics? If not try downloading the driver here. Do not download the beta version. If you do have the latest driver installed try

Other products

30 answers, most recent on 1/16/2026

RE: Topo maps broken in latest TRAVEL MAPS update

browj2, I know its a standalone app, and it fails in standalone mode as well. I have two different versions of travel maps on two separate laptops: versions 1.0.1.385 and 1.2.1.462. In the settings both are checked "use Beta patches". The reason I

Video Pro X

20 answers, most recent on 8/4/2022

RE: Graphics card or new configuration?

@Pawel-Rybinski For me, it is incomprehensible that the support does not want to write a configuration for me, they test the program the most and on which it can work stably. This is a clear misunderstanding for me. After all, what am I supposed to

Video Pro X

20 answers, most recent on 8/4/2022

RE: Graphics card or new configuration?

@Pawel-Rybinski For me, it is incomprehensible that the support does not want to write a configuration for me, they test the program the most and on which it can work stably. This is a clear misunderstanding for me. After all, what am I supposed to

Video Pro X

20 answers, most recent on 8/4/2022

RE: Graphics card or new configuration?

In the new configuration I wanted to use the old GTX 1060 card. Generally I'm afraid because I don't know what will be more stable with x13. At the moment I'm working on X12 because x13 has a lot of bugs. I want to buy a configuration that causes me

ACID

11 answers, most recent on 4/16/2022

RE: When will ACID PRO be redesigned?

A few months a go I wrote to Magix concerning development. They said at the moment the developers focus on other apps. So I conclude that there are no "special Acid developer teams" (as the former staff around acid isn´t in place anymore), but

Movie Studio

15 answers, most recent on 4/8/2022

RE: Where is the information about fixes in updates

I've found that while developers might not use the program as "regular users" do, but those that alpha/beta test it do. The only thing they can do is report bugs. Some can be fixed right away. Some in a later patch. Others, without extensive

Music Maker

4 answers, most recent on 3/31/2022

RE: Any date for next bug fix release?

@TK_ You need to contact support directly at infoservice@magix.net and ask them for a time frame for the next update. I believe in the past there was usually a two or three months gap between each updates. It's maybe possible to get a beta version

Music Maker

2 answers, most recent on 3/16/2022

RE: When the next update is here?

@TK_ Are you using update 5.46? This version was revoked because of many bugs. You need to uninstall and reinstall Music Maker to go back to version 4.44. If you are still using 4.44 I would guess that it will take some time lounger because there