• SOUND FORGE

  15 answers, most recent on 5/8/2026

  RE: Unable to Activate SF18 Pro after a reformat of my computer
  Thanks for the added info SP. I have sent information regarding my issues to those email addresses you provided and have yet to here back so will wait and see.
• MAGIX

  34 answers, most recent on 3/31/2026

  RE: New "owners/developers" of Sequoia, Samplitude and Music Studio.
  @johnebaker The newsletter email links to https://community.samplitude.com
• Movie Studio

  3 answers, most recent on 4/13/2025

  RE: MPEG-2 codec loading
  @JuhaS Hi This would suggest you have 2 accounts with Magix. Contact Magix by email to infoservice@magix.net giving them details of the old username and email address and your current username/email address and ask them to merge the old account into
• SOUND FORGE

  4 answers, most recent on 11/5/2025

  RE: Retrieving my product key
  Was Sound Forge purchased from a third-party seller?Are you using the email address you used when you initially activated Sound Forge?
• Off topic

  40 answers, most recent on 1/26/2026

  [Closed] Does Magix have customer support?
  I purchased a Magix software product last week via the Magix website and paid via PayPal, the payment went through, but errored out when redirected to the Magix website. I’ve opened up a support ticket, emailed the email address provided in the
• Video Pro X

  14 answers, most recent on 10/21/2025

  RE: [Closed] Serial Number / Licenses
  Thanks Nothing changed. Magix sent the serial number to my current email. Who can fix it. I posted a picture of the email. I am currently running a I7 Windows 10 Pro and a I7 Windows 11 Pro. I am reluctant about purchasing another one. I am
• Off topic

  One answer, on 6/16/2024

  RE: [Solved] Changing the e-mail address to another one.
  @Timo-Saarela Welcome to the Magix user to user, public forums, so not a contact for any Magix staff and confidential data, like personal email addresses should never be posted here. Hence I have edited your post. To change the email address on your
• Video Pro X

  14 answers, most recent on 10/21/2025

  RE: [Closed] Serial Number / Licenses
  @Jesse-Boyland2330 Jesse, I just tried that email and it works: I got an automated reply, so give it a shot.
• ACID

  32 answers, most recent on 9/25/2025

  RE: How to cancel subscription?
  @Marko-Bagge Date of the cancellation is the time you send your e-mail to infoservice@magix.net. So no need to wait for a response I sent an email to this email address, requesting cancellation on 09/16/2024 and never received a response. And I was
• Off topic

  10 answers, most recent on 2/6/2026

  RE: Geen valideringscode ontvangen
  I purchased VDL 2026 Plus on DVD, I received an email confirming my order.I received the DVD on my post adres with invoice.The serial number is on the back of the DVD case and on the invoice.I didn't receive an email with another serial number (P3).
• Off topic

  4 answers, most recent on 10/29/2025

  RE: Tired of all the sales/upgrade emails from Magix
  Greetings Jeff, I rarely receive emails from Magix, though I do see quite regular "pop-ups" advertising their products It's the opposite for me (UK). I receive loads of sales based emails from Magix but I've not seen a pop-up for a long time. I
• Movie Studio

  One answer, on 12/26/2025

  RE: update software
  @Sergio-Bile HI You can update for the Upgrade price,when you get to the page offering the different editions, select Perpetual license - Upgrade for the edition you require, click Buy now and complete the following pages. On completion you should
• SOUND FORGE

  6 answers, most recent on 12/13/2025

  RE: Reactivation of SF 10 after upgrade to SF18
  Thank You.I do not have an access to the email I have registered the SW. My account there is closed. What can I do now? Thank you.
• Off topic

  7 answers, most recent on 6/8/2026

  RE: [Closed] Magix canceled my subscription after accepting my payment.
  You should have get information via email from the new owner also about information that your subscription will run there now.   Not quite.  
• SOUND FORGE

  3 answers, most recent on 8/18/2025

  RE: I am unable to register the activation code sent to me for my audio
  If it is the actual Sound Forge activation serial emailed to you by Magix (not a voucher code from a third-party seller), be sure to use the email address you used when it was purchased or registered through Magix.Your log-in email for this forum
• Off topic

  One answer, on 10/2/2025

  [Closed] Every day Magix spams me with the same email
  Every day Magix spams me with the same email. I can unsubscribe but it does so for all information from Magix. What if I want information just not the same thing every &^%^&#&*% day? I don't see anywhere email notification settings
• Off topic

  40 answers, most recent on 1/26/2026

  RE: [Closed] Does Magix have customer support?
  i have the exact same problem, say payment method too PayPal. sent email on the 9th and haven't heard back. @Cristopher-Dolores Hopefully we’ll both get resolutions!
• SOUND FORGE

  6 answers, most recent on 5/1/2026

  RE: Sound forge pro 11
  I don't have access to the old email anymore and I wouldn't remember the password either. I bought it for my business. I only see a trial of sound forge pro 15 on my account now. How would I get a copy of my pro 11?
• Movie Studio

  46 answers, most recent on 1/28/2026

  RE: BEWARE Latest Nvidia GTX 591.44 Drivers
  Thanks @vdl-user-v19, the times I've looked at Magix support and found nothing about it. Is this a new link? An interesting thought, I still receive 5 or 6 emails a week from Magix offering me products that I either don't want or don't need. For
• Music Maker

  4 answers, most recent on 5/27/2026

  [Solved] Unable to Access Loops Despite Having a Yearly Subscription
  I had a monthly subscription for unlimited loops for years, but a few months ago I purchased Music Maker 2026 Premium, which comes with unlimited loops for a year. I downloaded the 2026 version (I had been using the 2024 version), and entered the
• Off topic

  163 answers, most recent on 6/12/2026

  RE: Magix support has not responded to support tickets for months
  @Christiaan-Deliaert Moderators are fellow users of Magix software, not Magix employees so there is little we can do to directly help in this situation, sorry. "Rescue Your Video Tapes" is sold as a "boxed" item, if I remember correctly, since it
• SOUND FORGE

  14 answers, most recent on 8/29/2025

  RE: where is spectralayers pro??
  SLP (SpectraLayers Pro) would have a unique activation code which should be in the email Magix sent you after your purchase of the SFP Suite with the other activation serials. If you can not find it, first look in your spam or junk email folders.
• Movie Studio

  One answer, on 3/9/2025

  RE: TRIAL
  @Pierre-Wepener Hi Check your email spam folder, for some reason emails occasionally end to be there. John EBForum Moderator
• SOUND FORGE

  15 answers, most recent on 3/29/2026

  RE: Error Message -24
  @Matth Hello Matth, Never post private information on a public forum. As a moderator, I've removed it. Thanks👍 @SP., for your reply. ....I didn't change my email address. In fact, the account wasn't even working until I managed to use my old address