• ACID

  6 answers, most recent on 9/25/2025

  RE: Does Acid pro have a CHANCE!!.
  @DyReck411 I found this explanation. It was originally never planed to develop new versions of Acid and Sound Forge. We simply got lucky. The truth was that VEGAS Pro was the primary target of the acquisition and was spun off as a child company. SF
• SOUND FORGE

  3 answers, most recent on 2/3/2024

  RE: How can i ask for refund? There is no any support options.
  Thank you. I have already emailed for refund claim to shop@magix.net sales@magix.net support@magix.net .Still waiting for response. Probably right now is not working hours and i will try to wait until the Monday evening.
• Video Pro X

  68 answers, most recent on 3/27/2024

  RE: codec cost
  @terrerad maybe Magix will have a Humble Bundle on VPX like they did last year. I got VPX14 for $25 along with some music stuff that I am not interested in. So sign up it costs nothing and they always have something on sale.
• Other products

  One answer, on 12/7/2023

  RE: Error when redeeming humble-bundle Magix key on producer planet
  @raymanoz Please contact sales support at infoservice@magix.net and ask them for assistance. Usually, it will take a couple of days until they respond.
• Video Pro X

  21 answers, most recent on 2/20/2024

  RE: MAGIX Video easy 5 HD
  @Johnny-Hansen Thanks for a great video that explains very succinctly your issue. Yes, I agree that that would be incredibly annoying! I'm sure there will be a way of getting around that sales prompt. Let's see what the others come up with.
• Movie Studio

  7 answers, most recent on 3/18/2024

  RE: Wacom And Magix
  @browj2 Hi John. That is a post-Magix offering and I don't know if it works with MMS/VPX. And I can't find a link to buying the Magix version so a bit of a moot point unless it is still for sale? Ray.
• Video Pro X

  17 answers, most recent on 5/2/2025

  RE: Ignite Color: Cine Commercial and Ignite Keying & Flares Release
  @SP. all that info should have been "upfront" with the buyout by Artlist. Instead, they made a bunch of unfulfilled promises to the users. "Wait until you see what we have for Ignite!!!". Nothing. HFExpress, want to use the plugins you paid for
• Movie Studio

  14 answers, most recent on 3/25/2024

  simple update from version 2023 to 2024! Impossible to do!
  Hi, It is not possible to complete the update on the sales website because there is no option for this. And I have no more patience for excuses on the excuses table. Magix is chaos!I'm unfortunately going to change editors. I'm tired Magix!
• Music Maker

  35 answers, most recent on 11/7/2023

  RE: Music Maker update 32.0.2.11
  @David-Harney Contact sales support at infoservice@magix.net
• Other products

  One answer, on 9/23/2024

  RE: 'Fat Slap combi KS A-1' missing in Independence Pro Library
  @Dongju-Lee All samples are part of the premium suite. The plus suite only contains about a fifth of the full content. The premium suite currently costs about €120 at https://producerplanet.com/us/article/independence-pro-premium-suite-3121/ These
• SOUND FORGE

  6 answers, most recent on 11/13/2025

  RE: [Solved] Sound Forge Audio Studio 17
  Welcome to the Magix Sound Forge users community @Jesse-Rodriguez. Confirm you are you using the same email address (and serial) you used when you you originally registered and activated SFAS-17. The email address and the activation serial are
• Movie Studio

  3 answers, most recent on 1/11/2025

  RE: [Closed] HEVC in Studio 17
  @David-Farmer Hi, can you clarify which program you are asking about? Vegas Movie studio (Movie Studio 17....?) was a scaled-down version of Vegas Pro. It was developed by Sony for its first 13 versions. It was sold in Sony's larger 2016 sale of
• Audio Cleaning Lab

  2 answers, most recent on 11/8/2023

  RE: Registering on a new computer
  @Timothy-Gerry The upgrade to the newest version, Sound Forge Audio Cleaning Lab 4, only costs $15 during the November sale. This might be worth the investment.
• SOUND FORGE

  2 answers, most recent on 3/8/2024

  RE: the plugins that came with SForge can they be used in my DAW
  @Former user The plugins only work inside Sound Forge. If you want to use the VST plugins outside of Sound Forge, you need to buy the full versions, for example from here: https://producerplanet.com/us/list/trending-sales-3546/ Currently they are
• Movie Studio

  8 answers, most recent on 3/13/2026

  RE: I have Video Deluxe Plus (2026) :: But ProDAD Hide V2 not included??
  @Apollo89x No one is forcing you to purchase anything. As they claim in big bold writing on their website that the Ultimate Version includes these ProDAD features as "Add-Ons" Add-Ons are not OFX Plug-ins. And the images below show external
• Sequoia

  20 answers, most recent on 3/17/2025

  RE: Sequoia 17 Customer Service
  Thank you, we have found the ticket request. The tool was frozen due to a technical problem when moving from the sales team to the support team and was therefore temporarily not visible. The support team will now solve the problem quickly and to
• Video Easy

  11 answers, most recent on 2/26/2024

  RE: Registering a Downloaded copy
  @martin-k9847 Hi and welcome to the user to user forums. Normally the program is only sold with the audio dongle and when they don't have a supply of the dongles the program goes off sale for a while. I suggest you email Magix directly at
• Off topic

  One answer, on 12/15/2025

  [Closed] Vegas Pro annual subscription question
  Hello there,Last year I purchased an annual license for VEGAS Pro Suite. I’m very happy with the software and would like to renew my subscription. Under my current contract, the renewal price is listed as BRL 660.00. But new customers are currently
• SOUND FORGE

  7 answers, most recent on 1/15/2024

  RE: New License Purchase For Sound Forge Pro 17
  I purchased a second license, because MAGIX for unknown reasons has an identical price for an upgrade versus a new license. If there is no price difference, buying a new license makes more sense. I can then install additional copy on an additional
• SOUND FORGE

  5 answers, most recent on 11/30/2025

  Lost trust in SF.
  I keep wanting to upgrade, but I've paid for the upgrade 3 times in a row and the same bugs persist, I've stopped supporting the software, I would actually prefer they provide a upgrade of good will this time. Been using it since Sound Forge 3 and
• Samplitude

  2 answers, most recent on 4/17/2024

  Big Mistake
  I downloaded and installed Pro X8 by mistake. Sent an email to Florian and he said he'd talk to sales. I left another email today. My question is , do I have to deactivate Pro X8 before they allow me to correct my mistake and pay for the upgrade,
• Movie Studio

  23 answers, most recent on 10/11/2023

  RE: Mercalli V6 (with Movie Studio 2024)
  THANK YOU!! Actually, I got the email this morning. Guess I shouldn't wait for a reply from their sales dept about this. 😊
• Music Maker

  157 answers, most recent on 12/30/2025

  RE: Wishlist for the next Music Maker!
  They've added ACID Loops format to the new MM2025 Prem. I think that is a huge step in right direction. I have collected lots of loops and soundpools over the years, free, included with products/upgrades, and some paid too (Samplitude, ACID, Music
• Other products

  2 answers, most recent on 7/17/2023

  RE: [Closed] Trying to purchase the upgrade 'Vegas Edit 20'
  @Rickie-McComb You can contact sales support at infoservice@magix.net or sales@magix.net But I don't think that you can combine two vouchers. Use the one that will give you the biggest discount.