• Audio Cleaning Lab

  One answer, on 2/14/2024

  Re installing Cleaning Lab 2013
  For the last 10 years or so, I have been using Audio Cleaning Lab 2013 with an old Windows XP computer. Everything as worked great. However recently I wanted to clean out my c drive, and therefore I wiped clean my c drive and reinstalled my Windows
• Other products

  7 answers, most recent on 4/2/2024

  I need to activate Video Saver in my new computer. Old is dead.
  I give my serial number and email. It says that it is allready registered and program does not start.
• ACID

  One answer, on 8/14/2023

  trying to install Acid Pro 11 on a 2nd computer & it's not letting me
  trying to install Acid Pro 11 on a 2nd computer & it's not letting me and yes I checked the serial number is correct, please advise
• ACID

  6 answers, most recent on 12/25/2023

  RE: Acid Music Studio 11 don't working
  @Ageu-Dhell Hi We need more information on the specification of your computer system including Windows version and build number. See this topic for what is required and please quote processor and graphics card make/model in full, and the GPU driver
• ACID

  6 answers, most recent on 4/22/2024

  RE: Crashes every five minutes literally
  @Brandon-Montoya Hi . . . . I'm on a brand new notebook . . . . We need more information on the Asus Notebook: Computer specification, Windows version and the Acid version number, see this topic for what is required, and please quote processor and
• Other products

  6 answers, most recent on 9/24/2023

  RE: Analogue Modelling Suite Plus Setup - Error applying transforms
  @Joe-Maddison HI and welcome to the forum. Which version of Windows and build number are you running? Are there any Windows Updates awaiting a computer restart? John EBForum moderator
• Audio Cleaning Lab

  2 answers, most recent on 11/14/2023

  RE: Incomplete recording, for the very first time after years of use
  @Colin-Moore4378 Please edit your post and remove your serial number to prevent misuse. This is a public user forum. Now to your problem, have you tried to simply restart your computer? Please select the Restart option and not the Shut down option.
• SOUND FORGE

  6 answers, most recent on 11/4/2023

  RE: Serial Number is Invalid or may apply to another product
  @Sandi-Richards, @Rod-Howard Hi . . . . will not accept the computer ID that I'm putting in. I've tried Device Name and Device ID from Control Panel>System but that doesn't work either . . . . They won't - the computer ID is a unique number
• Video Easy

  One answer, on 4/17/2024

  RE: Error activating Magix Video Easy it keeping asking for serial number
  @marco-m8669 Welcome to the Magix user to user, public forums so confidential data, like your software serial number, should never be posted here. Hence I have edited your post to remove the image you uploaded. Did you check whether your firewall or
• Video Pro X

  58 answers, most recent on 1/21/2024

  RE: Poor result on still image travelling
  @MME007 Marc, here are all the options for refresh rates on the monitors at my local computer shop: For us PALers, I fear we're stuck with using NTSC numbers! 😂 Although, at some point (as shown by my TV), the panning using 25 or 50 will become
• ACID

  3 answers, most recent on 4/6/2023

  [Solved] Record Button No Longer Works
  I have been successfully using Magix Acid Pro 7 since Magix purchased the software rights from Sony. Several days ago, suddenly the record button showed as a faded grey color instead of the normal red and white circle. I have lost all ability to
• SOUND FORGE

  5 answers, most recent on 10/23/2023

  RE: Computer ID required for activation, but I can't get one
  Duh. Forgot this is a public forum... Thanks, John. I'm emailing and connecting on a Win7 computer; the XP machine with the copy of NR 2.0 is offline. The error message I received on the Magix site concerned the serial number only. I never got
• Other products

  7 answers, most recent on 4/2/2024

  RE: I need to activate Video Saver in my new computer. Old is dead.
  I have same email. Maybe I have typing error in email in first registration? I just install program and give serial number and mail. Then test that it works. Now I need to use it with new computer 😞
• Music Maker

  One answer, on 12/4/2023

  Error -24
  Hi. I recently had to refresh my computer. When I reinstalled my Magix Music Maker Live program, which I had been running on that computer already for several years, it won’t allow me to activate it because it says the serial number is already
• Rescue Your Videotapes!

  7 answers, most recent on 2/6/2024

  RE: MAGIX Video easy doesn't want to recognize my Serial-no.
  @lejla-n Serial numbers starting with P2 are for older programs. I suspect you may have downloaded a later version of Video Saver than the one that is on the CD you have. If so, that later version would expect a serial key beginning P3. Have you
• Video Pro X

  32 answers, most recent on 12/5/2023

  RE: Canon C-LOG3 files won't open on Video Pro X 15.05.213(UPD3)
  @johnebaker Do you have Qucktime installed? The video works fine with both VPX 15 and MMS 2024. Yes I do. I'm thinking that the VPX installation in your computers is enabling the opening of that file. Not with the version number quoted, VPX 15 is
• Movie Studio

  6 answers, most recent on 12/17/2024

  RE: Computer ID#
  @Daniel-Kosmatka Hi Is this a new installation and which program - full name and version - are you trying to login into? Can you post a screenshot of the error message you are getting. As @CubeAce has commented, the Computer ID is for older versions
• Movie Studio

  9 answers, most recent on 11/8/2024

  RE: Images not showing
  @alison-p7398 Hi . . . . Don't worry - I will uninstall the program. . . . If you wish help on solving the issue you are having, please help us to help you by providing all the requested information, we are missing the following: Computer
• Photostory

  53 answers, most recent on 11/30/2024

  RE: new photostory 2025 version is completely UNUSABLE and crashes...
  @David-Robinson5527 Hi David You confirmed the CPU was: . . . . Hi John The graphics driver is the Studio Version 565.90 and the Processor is 11th Gen Intel(R) Core(TM) i7-11700 @ 2.50GHz   2.50 GHz . . . . ie there is/are no suffix letter(s), in
• Samplitude

  15 answers, most recent on 1/20/2024

  RE: Midi Keyboard, not operating correctly
  I have been in touch with proservice@magix.net, The ticket number is noted below. Yes I have been waiting for a response (as i know i am not their only problem) and continued to try additional fixes and feed back to them what I have
• Photostory

  53 answers, most recent on 11/30/2024

  RE: new photostory 2025 version is completely UNUSABLE and crashes...
  @David-Robinson5527 Hi David You confirmed the CPU was: . . . . Hi John The graphics driver is the Studio Version 565.90 and the Processor is 11th Gen Intel(R) Core(TM) i7-11700 @ 2.50GHz   2.50 GHz . . . . ie there is/are no suffix letter(s), in
• Music Maker

  4 answers, most recent on 3/6/2024

  RE: computer id wont work so i can get activation code please help
  @Aubrey-Dallas Hi, serial number works that's all. I have no idea what you are doing. Music Maker is free and has been for several versions. No computer id, activation code, or serial number is required. Plus is an Edition that can only be activated
• Movie Studio

  One answer, on 2/8/2024

  Tried to buy a Codec got a Code but it doesn't work
  Tried to edit an iPhone 14 video. It demanded I purchase a Codec to Continue HVEC Codec. It looked for a computer ID. I used the number in the last purchase of the Software Magix Edit Pro Plus. It didn't accept it. It skipped on to credit card
• Photostory

  53 answers, most recent on 4/2/2024

  RE: Photostory Deluxe Won't Burn DVD: mda reports DVD creation error: 8400
  @ann-hesselsweet Hi Anne, Well done in getting all that info together! Unfortunately, I can see nothing there that would account for the problems you are experiencing, I think. Your computer is definitely a higher spec than mine, though I am