• ACID

  12 answers, most recent on 1/31/2025

  Loops and songs and error message
  Trying to add loops and song to my acid project but I cant find the loops and song that came with the acid program. I am also getting an error message saying invalid serial number and Im using the one given to me at purchase
• Movie Studio

  26 answers, most recent on 6/8/2026

  RE: Message: Could not find a part of the program. Please install again.
  @James-Hoare Welcome to the Magix user to user forums. Which version of Movie Studio do you have? Which version of Windows? I've never seen that specific wording in an error message which leads me to ask about the version of Movie Studio you
• Movie Studio

  One answer, on 5/27/2025

  Repeated Serial Number Prompt in Movie Studio After Reinstall
  I recently had to reinstall Movie Studio 18 Platinum on the same computer I originally installed it on. While it’s an older version, I have a valid serial number. The issue is that every time I launch the application, it prompts me to enter the
• Movie Studio

  2 answers, most recent on 6/11/2024

  [Solved] I can not install Studio 24 that I purchased on 1/27/24
  Error 1603 RE: C++ tried purposed fixes, no luck want refund how do I get it?
• SOUND FORGE

  10 answers, most recent on 12/5/2025

  Error Code 24. Just bought and installed.
  Hi. When I enter the serial no that i received from you, it takes a couple of seconds, and then I receive this. The serial no in my email is P3-58871xxxxx-xxxxx-xxxxx-xxxxx. Can I get a new serial no? Best
• Music Maker

  13 answers, most recent on 10/21/2025

  RE: 2024 2025 2026 none of them work and support are ignoring my tickets
  @pete-thomas What does "froze" mean? Very slow user interface? Try disabling the Text-Cursor-Indicator in the Windows Accessibility settings. If you can no longer open Music Maker delete the musicmaker.ini file which stores the program settings.
• SOUND FORGE

  6 answers, most recent on 10/1/2025

  RE: Vinyl record and restore
  @Greg-Gordon We need much more info. Which directory are you trying to save to? Which file format? How many audio channels? Which version of Sound Forge do you have: Pro or Audio Studio? Can you upload screenshots of the error message and your
• Audio Cleaning Lab

  11 answers, most recent on 2/24/2026

  RE: Need 2 files from Audio Cleaning Lab 10 cd distribution
  Audio Cleaning Lab 4 is no longer available on Amazon. Actually I have been able to fully install ACL 10. Acl 15 almost completely installs after it tries and tries to read the CD. By importing files from an image of my old computer, it finally
• Video Pro X

  4 answers, most recent on 8/15/2025

  Reset programme settings to default. How to reinstall after restart.
  Reset programme settings to default Video Pro X 16 Latest Updated version. Windows 11 I had an error generated that there was a codec issue when rendering in HEVC format. The same error was given for the MPEG4 output format. The suggested fix by the
• Audio Cleaning Lab

  12 answers, most recent on 7/21/2025

  Audio Cleaning Lab 4 "Error While Writing Noise Sample File"
  Reported this through support [Ticket# Removed by Moderator] on 25 June 2025 and chased again on 7 July and still no response. Is Magix support no longer active? For any presets in Audio Cleaning Lab which use the DeNoiser, this error comes up. I
• SOUND FORGE

  6 answers, most recent on 3/14/2026

  RE: Missing dll file
  Hi and thanks for your quick reply. I've just bought Soundforge Audio Cleaning Lab4. It won't launch and I get the error message 'mfc140u.dll was not found'. I've done some more research and it looks as though the problem is to do with a missing dll
• Movie Studio

  12 answers, most recent on 11/15/2025

  RE: Speech to text
  @JRH Hi How odd ! Are there loud background noises and/or do the speakers have strong accents/dialects ? I have tested a video with noisy intermittent drilling in the background and the Text To Speech isolated the speech with no errors. John EB
• Movie Studio

  No answers, created on 10/29/2025

  install 2026 impossible
  Impossible d'installer 2026 message d'erreur MAGIX Video deluxe 2026 Plus Date: 28/10/2025 19:34:04 Error ID: 19D77275873B40E384C43E72ABD2D98D MAGIX Support
• Samplitude

  3 answers, most recent on 4/20/2024

  [Solved] Failure of install of Samplitude
  Hello, I have a Samsung laptop with Windows 11, all updates installed. Can't figure out why, Samplitude Music Studio 2023 won't install. I get an error, something about "the code execution cannot proceed because mfc140u.dll was not found. I have
• Movie Studio

  26 answers, most recent on 1/27/2024

  [Solved] An Error occured during Export
  The software worked perfect, after about the recent windows update I open Movie 2023, export to Mpeg-4 and I get the Message on the render An Error occered on Export , one possible solution is to select another preset or disable hardware encoding in
• ACID

  5 answers, most recent on 4/3/2026

  RE: ACID Pro will not launch
  @G.K.G. Both error reports show the problem is in ntdll.dll. This is a core Windows file. Please do a search in the forums for "ntdll.dll" and check the offered solutions to this problem. In addition, are you aware that both ACID Pro and Sound Forge
• Music Maker

  11 answers, most recent on 1/28/2025

  RE: [Resolved] Getting error 1603 during installation
  @davidr1 Hi If you are running McAffee I agree with @SP.'s comment. Assuming you mean you are getting the same Error code: 1603, the error code means the run permissions, or Temp folder access permissions, are incorrect. This can be caused by a
• Movie Studio

  2 answers, most recent on 5/10/2025

  movie edit pro
  how do I get past the one time activation error mpeg2. it wont' let me burn a dvd. I know I have in the past.
• Movie Studio

  6 answers, most recent on 12/4/2024

  Custom Buttons on BluRay Menus Throw Errors on Menu Encode
  SO I've used Vegas for some time, and DVD architect used to be my go-to for making home video DVDs. Now for a new project I needed a larger format, so I switched to BluRay and started using Magix Movie Studio Platinum (2025). The built-in DVD/BR
• Xara Designer Pro

  15 answers, most recent on 2/9/2025

  RE: Error when publishing website
  I have the same error trying to publish http://lc4mkm.xara.hosting/orientdiary3a/orientdiary-2b1.htm which I have never had since it was created in 2017. The whole website can be viewed in Xara Designer Pro X 17. But when viewed through any browser
• SOUND FORGE

  3 answers, most recent on 7/16/2025

  Used Pro12 for years. Now get license error message and can't save
  I use SoundForge Pro 12 for some of my podcast recording/editing. All of a sudden I am getting an error message saying "there is no license to use this software" and I cannot save my edited files. I have a podcast a week to get out, and I need the
• Music Maker

  20 answers, most recent on 1/28/2026

  RE: Music Maker update 33.1.1.19
  I cannot use some of the VST instruments previously purchased using Music Maker 2025. I continue to receive the error "UnsupportedByShop, Critical: Shop not configured to allow shop logins."
• SOUND FORGE

  38 answers, most recent on 9/16/2025

  RE: MP3 conversion glitches
  OK, so here's what I've done: 1) in SF18, enabled Legacy MP3 encoder 2) opened a pristine 192 kbps audiobook file that was edited a year ago by someone else 3) selected 1 minute of audio, played it through — no errors 4) ran Trim/Crop just to cut
• Movie Studio

  14 answers, most recent on 11/15/2025

  RE: Error Messages when trying to open MAGIX Video deluxe 2026 Prem
  OK, I believe I have completed what you stated. i installed Revo. I deleted webroot software, the MAGIX deluxe and all associated with it. Restarted the laptop, re-installed MAGIX, this time it did not want to abort when trying to upload. (MAGIX