• Audio Cleaning Lab

  10 answers, most recent on 12/4/2020

  RE: Cannot activate audio lab software online
  @browj2 Good point, about the "age" of the particular software! I remember, a number of years ago, before the advent of the online Magix account, something similar happened to me; the only solution was to contact Customer Service directly and ask
• Xara Designer Pro

  5 answers, most recent on 11/21/2020

  Update Service Failing
  Xara Designer Pro X 17.0.0.58732 DL x64 Mar 12 2020 Moving to a new machine i7/32Gig/Win10Pro My Update fails with the message: You need to be online to use this feature.I'm sure it's my Layer 7 Country blocking on my Meraki but I've allowed
• Web Designer

  3 answers, most recent on 11/6/2020

  RE: ¿Como proteger la web contra malware?
  @Arturo2006 Hola No hay productos que pueda instalar para evitar la inserción de malware. Deberá ponerse en contacto con los servicios de alojamiento web de Xara, haga clic en el enlace Contacto en la parte inferior de esta
• SOUND FORGE

  5 answers, most recent on 10/16/2020

  RE: (Repeated registration process) - continuous fail
  Welcome to the Magix Sound Forge forum @Ondrej-Vrabec. Go to the Magix Download Center. You will need your log-in info and enter the serial number for the version you wish to download. Alternately, log into to the Magix Service Center and click "My
• Movie Studio

  29 answers, most recent on 9/22/2020

  RE: [Closed] What do I have to do to be able to edit MP4s again?
  @MikaS You are encountering one of the "problems" of the Update Service which Magix offers. On initial purchase, the user has access to 12 months of updates/upgrades, measured from the original date of purchase/registration. Subsequent periods of 12
• Movie Studio

  42 answers, most recent on 9/13/2020

  RE: Unable to play MP4's, installed Quicktime damaged Magix software?
  @Tusk Hi Anthony. No offence taken over personal preferences but your stated objection was down to virus / trojan worries, not 'downloading more executable files'. Whatever, makes no odds, it's your choice. We are trying to help you which is
• Movie Studio

  29 answers, most recent on 9/22/2020

  RE: [Closed] What do I have to do to be able to edit MP4s again?
  @MikaS Hi . . . . The program has worked beautifully for more than 3 years, and now it suddenly has become useless. . . . The sudden onset of the issue would certainly suggest that the issue is not with the program and the 2 most likely candidates
• Movie Studio

  29 answers, most recent on 9/22/2020

  RE: [Closed] What do I have to do to be able to edit MP4s again?
  I found some new information: 1) I seem to have the same problem that GermanGreed and raj-z had in this topic and terrypin had in this topic. In the first topic, GermanGreed seemed to get his problem solved by changing his preferred codec in the
• Movie Studio

  272 answers, most recent on 4/1/2021

  RE: Movie Edit Pro 2021 is out - New features
  So, I just now installed MEP 2021. (The Magix server was so slow last night, I waited until this morning where download speeds were normal again.) Some thoughts on the install: After the discussions here about a problem with "Updater," I had
• Movie Studio

  23 answers, most recent on 8/31/2020

  RE: What do I need for Premium upgrade to work?
  @CubeAce Hi Ray Once 2 PC's are activated and taken offline they will continue to work, however IIRC you get persistent nags after a month to go back online and some where I read that a monthly check is required. As far as 3rd PC activation is
• Samplitude

  3 answers, most recent on 8/12/2020

  RE: X5 Pro Suite Install Fails on Windows 10 Pro x64
  Resolution steps 1. Converted primary user account from a microsoft online services authentication to a standard local user account. As-is account is already part of local administrator group, as is new account when it's converted) 2. Run the
• Movie Studio

  2 answers, most recent on 8/4/2020

  Update online
  Can anyone help please? With Movie Edit Pro open, I click on "Help", "Update online". ( I have purchased an ongoing update service). When the update screen opens it does not fit on the monitor screen. I can see in the Task Bar that the icon shows
• SOUND FORGE

  5 answers, most recent on 8/2/2020

  RE: Where is the online help that the tutorial talks about?
  Ah thank you, yes, I was able to find something called "Instructions" which is a user manual and probably the thing that was once hosted online but is no more. The Magix Service Center is good source for your products' serial numbers, registration
• Movie Studio

  16 answers, most recent on 8/2/2020

  RE: Loads But
  @martin-brennan Hi Martin. Although strictly not a subscription service program as such (Because your use of the program doesn't discontinue after your support time runs out) I think a lot of companies that don't run subscription based programs have
• ACID

  4 answers, most recent on 7/20/2020

  RE: Acid Pro 7.0 will not register
  Thank you. I understand they are older products. However, the Magix name is on them. They are included in my Magix account as software I licensed. Magix also includes the software download, the software manual download, and my serial number on its
• Web Designer

  6 answers, most recent on 7/27/2020

  RE: Photo slideshow not working
  @Emma-Carey Hi I have looked at the website home page HTML and the Gallery widget is empty ie - there are no images present. Did you upload the website again after making the changes and what did you use to upload, Web Designer or an 3rd party FTP
• Xara Designer Pro

  4 answers, most recent on 7/3/2020

  RE: Unable to access Control Centre.
  @Richard-Allen Hi The website is up - however if you note the terms and conditions of hosting they do state that the guaranteed server availablity is 98% - this allows for scheduled downtime for maintenance. On another note, your website is missing
• Web Designer

  2 answers, most recent on 6/28/2020

  RE: No content in Local Designs Gallery
  @Mike-Searle Hi and welcome to the forum. Has your Update Service expired? If so then is no access to the Online Catalogue design galleries and the software reverts to the basic version on reinstall - see this Update Service document. HTH John
• Movie Studio

  2 answers, most recent on 6/26/2020

  RE: UNINSTALL
  @Gerald-Echols Welcome to the Magix user to user forums. They are NOT a contact for Magix Support so no-one who posts here can help you, sorry. Your only solution to this "problem" is to use the Support button in the header of any forum page to
• Movie Studio

  2 answers, most recent on 6/26/2020

  RE: UNINSTALL
  @Gerald-Echols Welcome to the Magix user to user forums. They are NOT a contact for Magix Support so no-one who posts here can help you, sorry. Your only solution to this "problem" is to use the Support button in the header of any forum page to
• Video Pro X

  71 answers, most recent on 6/24/2020

  RE: Mercalli v5
  I did not get an email. I have been using Magix for about 10 years now and upgraded it and other programs I have from them multiple times and I know to look for the email. I checked both my trash file and my incoming email and it was not there. I
• Web Designer

  One answer, on 6/8/2020

  Upgrade
  I purchased Web Designer 16 Premium with upgrade service valid through 4/8/21. I cannot upgrade to version 17. I want to install on another device and cannot do that. My serial number is P3 Removed by Moderator. Your download service says that S/N
• Music Maker

  30 answers, most recent on 6/4/2020

  RE: Finding New Plug In
  @nickconstant I think I've discovered the reason why this is happening, for me at least. When I checked my online Magix account it said the Update Service for MM had expired! I have raised a ticket about this because I have received no notification
• Other products

  No answers, created on 5/3/2020

  Secure website SSL certificate
  Hello everyone. I searched many forums and the Magix online world for support on how to get a Xara website to get httpS. Unfortunately all the answers are very technical for me and, in the end, I still don't understand if it is not possible to have