Video Deluxe Premium 2027

andrew-m2370 wrote on 11/3/2026, 1:07 AM

I purchased the Premium version and also the Neat plugin in order to process family movies (Std 8mm 16fps and Super 8mm 18fps scanned by am Kodak Reels digitiser to mp4/h.264 at 1600x1200 and native frame rate).
The package works well but I'm disappointed that I'm unable to save the results directly to mp4 within Magix.
To achieve the desired result, I must first export to AVI (which allows the correct fps) and then convert the AVI to MP4 externally (using ffmpeg).
I wish that Magix Video Deluxe would allow me to do this directly to MP4 with 16 or 18fps. It currently only accepts 24,25,etc fps. Surely it would be a minor change to allow these film native frame rates.

Magix Video Deluxe 2027 Premium with Neat plugin running on Asus ProART P16 (H7606WW) Windows 11 Pro

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johnebaker wrote on 11/12/2026, 4:42 PM

@Michael-Tester

The installer that is having the issue is for the VDL software, the Download Manager has completed its part of the installion and started the full installer, which has detected that VDL 2027 is already 'installed' hence the uninstall configuration is corrupted message.

. . . including removing all registry entries . . . an any files left on my pc . . .

How did you:

remove all the registry entries, manually or using a registry cleaner, if the latter which one, and did you make a backup (restore point) before doing so?
Likewise, did you remove the files manually of using a 'file cleaner' if the latter which one? Did you keep a record, or backups, of the files deleted?

John EB

Michael-Tester wrote on 11/13/2026, 9:36 AM

Tried multiple ways of cleaning the registry,CCleaner, Ashampoo UnInstaller Pro 27, and registry editor and searched and removed all references to Magix and video deluxe 2027 premium, I also wipe deleted all file I could find relating to the above, I did not keep any back ups or backup (restore point). the programme. I also used the setup.exe file, every time it failed stating the file shown in the image previously posted was corrupt. I not sure I can do any more, I think I have tried everything

Michael

Balazs-Vigh wrote on 11/13/2026, 10:31 AM

Hi,

I've just upgraded to MAGIX Video deluxe 2027 Premium and it can't be started, just got an error message:

program send a crash log and closes. Same story after many trials..

Please help me to use what I paid for..

emmrecs wrote on 11/14/2026, 3:36 AM

@Balazs-Vigh

Welcome to the Magix user to user forums.

The error message points to a problem with your Intel Graphics Driver, so nothing directly to do with VdL 2027. Whatever the problem with that driver it is preventing VdL from starting properly.

So, you need to first check whether there is an updated driver for your CPU/GPU by going to the Intel Drivers site (start at this page) and follow through each subsequent page.

If there is no update available it is possible that your computer is not really powerful enough to allow VdL to run, sorry. To help us to help you with this, please add the full specification of its hardware and software to your signature. This pinned post will show you the level of detail we really need you to give us. With respect to your CPU/GPU please give us the full name, model number etc. of it.

Jeff
Forum Moderator

Michael-Tester wrote on 11/14/2026, 11:51 AM

Hi, I have just installed Revo Registry Cleaner, and Revo Uninstaller Pro. Revo Uninstaller Pro found nothing since the was not installed so nothing was logged or installed in program files. Revo Registry Cleaner found some junk and deleted it. I performed a system restore, restarted my pc.
I tried tp re install Video_deluxe_2027_Premium_26.0.1.342_DLV_INT_260902_11-12_1166142E_26_0_1_342.exe, and once again it failed, with the usual error 1610, reporting that Video_deluxe_2027_Premium_setup_x64.ms_ was corrupt.

I can only deduce that the installer or its file could well corrupt. I don not their is any thing more I can do here, I hope you are soon able to fix the problem soon. I would hate to think I have waisted my time and money, and have to look at purchasing an alternative.

Regards Michael

emmrecs wrote on 11/14/2026, 2:59 PM

@Michael-Tester

Please remember these are user to user forums so there is nothing that anyone who posts here can do to help you, other than offer advice, sorry.

Does the MS Support page https://support.microsoft.com/en-gb/windows/deployment/install-upgrade/fix-problems-that-block-programs-from-being-installed-or-removed help you? Do make sure you follow the procedure carefully step by step.

Jeff

Forum Moderator

johnebaker wrote on 11/14/2026, 3:05 PM

@Michael-Tester

With the tools and methods you mentioned above, I suspect that your Windows installation is compromised. I stopped using the two programs you mentioned many years ago due to issues with them.

See this comment for a full system check procedure.

If that does not help fix the issue, the only solution, IMO, is a complete rebuild of the PC, re-installing Windows and all software however with no 3rd party AV program.

John EB

browj2 wrote on 11/14/2026, 4:00 PM

@johnebaker

Hi John EB,

Unless I missed it somewhere, what about the uninstall program thing from Microsoft that would usually get the remnants of certain installations? Could that help?

John CB