Search the MAGIX Community for tutorials, questions and solutions as well as for forum members

Sorry I've not got back to you before, thank you for your help. Fingers crossed we appear to have it working again - I uninstalled and reinstalled it and so far - as the saying goes - so goodl Thanks again for your help, it has been of use should

Off topic

163 answers, most recent on 6/12/2026

RE: Magix support has not responded to support tickets for months

@Steve-Jones3743 as of 2025, OVHcloud has taken over as the Host for Magix As both John and I have pointed out to you, OVHCloud is now the host for what used to be known as "Magix Online World". This is completely different to Magix support, sales

SOUND FORGE

15 answers, most recent on 3/29/2026

RE: Error Message -24

@Darryl-Mason Are you also using Sound Forge Pro 15?

SOUND FORGE

7 answers, most recent on 4/2/2026

RE: soundforge 17 error

Hi @Frederick-Hicklin, are you downloading the MP3 to your PC and then opening the file in Sound Forge? Does the same behavior happen with PCM (wave) files?You could try enabling 'Always proxy compressed formats'. in the "Options> Preferences>

Movie Studio

31 answers, most recent on 4/16/2026

RE: Video deluxe 2026

@ImTerribleAtThis HI The image (?) you posted above is not appearing, can you try posting the image again. John EB hopefully this one uploads okay

Movie Studio

4 answers, most recent on 2/26/2026

RE: [Closed] Video deluxe 2026 Plus

@bruce-m Hello Bruce, it would have been ideal to start a new topic so others will easily spot your question. All you need to do is locate your image in the media pool and then drag it down onto the timeline below your video and title (as you are

Music Maker

2 answers, most recent on 5/12/2026

RE: Incorrect package sent after payment

@Russell-Middleton As @SP. writes, This means the program is absolutely identical. But you, as the user, have to download and install those additional plugins and Soundpools. You should be able to do this via the Downloads or possibly the Store tab

Movie Studio

12 answers, most recent on 4/9/2026

RE: How to stop Magix trying to force me to install Travel Maps everytime?

@Apollo89x . . . . I didn't bother responding to what you wrote as I've already fixed the pop-up issue myself . . . . Common courtesy would dictate that you respond with the fix you applied to help others in the future. John EBForum Moderator Ok

Movie Studio

31 answers, most recent on 4/16/2026

RE: Video deluxe 2026

@AAProds Hi Al John CB beat me to it. @ImTerribleAtThis clearly has a new install. I like you, and John CB, have the upgrade path:- . . . . Are these mandatory? . . . . For the LUTCamera and LUTEffect, well you could throw everything into one

Movie Studio

6 answers, most recent on 4/24/2026

RE: Movie effect settings ??

@idd-2016 Hi, Good one! I almost always forget that the feature exists and most users probably don't know about it. Do you use any of the Movie Effects Settings? If so, which ones and why? @johnebaker Hi John EB, From what I recall, you use the

Off topic

163 answers, most recent on 6/12/2026

RE: Magix support has not responded to support tickets for months

@Steve-Jones3743 you appear to think being a moderator gives you licence to insult the users. I am wholly prepared to offer an apology to any user who thinks I have entirely unknowingly insulted him or her, so please give more details. Jeff Is

Video Pro X

12 answers, most recent on 5/10/2026

RE: VST not showing up

@David-HERZHAFT Hi Can you give an example of the VSts you are looking for and where you are expecting them to be? The VSts should be available in several places, eg in the Mixer they are available for a single track or all tracks using the FX

Music Maker

7 answers, most recent on 6/14/2026

RE: Magix Music Maker 2026 Premium – Software Becomes Unresponsive

@Rhynhardt-Louw Do you use OneDrive on all computers? This can lead to problems if your projects are saved in a folder that get synchronized with the Microsoft Cloud. What exactly means "unresponsive"? Does it no longer reacts to keyboard and mouse

Rescue Your Videotapes!

21 answers, most recent on 3/2/2026

RE: what are correct driver(s) for the "video grabber" K0065 for win11?

@John-Wurm Ok, this folder should be fine. Which version of the Magix Rescue Your Video Tapes version do you have? If it's an older version it might help to make a right click on the desktop icon and then on Properties. In the properties you can

Other products

4 answers, most recent on 2/19/2026

RE: Serial number

@Gondim Hi Please do not post Order numbers, Serial numbers or any other confidential information in the forum, this is a public forum, not Magix Support. If you do recall the old email address and password used to register the software, then you

Off topic

163 answers, most recent on 6/12/2026

RE: Magix support has not responded to support tickets for months

@SP. did you get a response through a DM or just here on the forum?

Other products

One answer, on 1/8/2026

RE: I keep getting Error Code 24 so can’t authenticate the product

@Jackie-Daniels Welcome to the Magix user to user forums. Where exactly did you purchase the software? From what you write I assume this may be from a previous owner? If so, that owner must advise Magix that he/she has sold the product to you and

Video Pro X

45 answers, most recent on 6/6/2026

RE: DVDs cut don't play

@rickduley Hmmm... Can you put that "Gathering Storm" file on Onedrive for us to take a look?

Off topic

163 answers, most recent on 6/12/2026

RE: Magix support has not responded to support tickets for months

@tony-maye Hi and welcome to the forum. We need more information to help diagnose the issue(s) you are having: The specification of your computer system including Windows version and program version, see this topic for what is required and please

ACID

16 answers, most recent on 4/27/2026

RE: ntdll.dll - ACID doesn’t start

It works! Thank you very much.

Music Maker

11 answers, most recent on 2/16/2026

RE: No sound

@Djdj-17 Can you upload some screenshots of what your audio and ASIO settings in your program look like and what drivers and inputs/outputs are available in the selection? You can use the arrow icon above the response text box to upload an image to

Movie Studio

8 answers, most recent on 12/27/2025

RE: Error while downloading covers from the store ...

@Ronald-King Hi . . . . "Error while downloading covers from the Store. Please check if an internet connection is available" . . . It just comes back over and over, making the app unusable . . . . This would suggest: The Antivirus (AV) program is

Off topic

3 answers, most recent on 5/1/2026

RE: If Vegas was sold why was I offered an "upgrade/Update" to my Vegas 17

You may be right as I do have Video Pro X - will keep an eye out